I had the absolute pleasure of talking to John about our travel requirements, he was fantastic, nothing was too much trouble and he shared his personal experiences to ensure we were making the right... See more
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I can’t speak highly enough of the service we received when booking our holiday to Benidorm at short notice. With only a month to go before we set off, the whole process was completed in record time... See more
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Tracey and John were fantastic from the minute I contacted them making sure we got the right holiday for us. Will definitely be booking more holidays in the future with Tracey and John
Company replied
John and Tracey were amazing booking our family cruise. We required two disabled rooms as our twins are both in wheelchairs nothing was an issue and got us a great deal. Communication was excellent. T... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant John Hernan, ML1, Motherwell, United Kingdom
- 1698616054
4.9
Excellent
131 reviews
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John & Tracy Anne Hernan what a team …
John & Tracy Anne Hernan what a team great advisors with a vast knowledge of the travel industry
I am delighted to have been able to book more than a few vacation trips with the expertise , advise and great communication from this “Power House “ duo
February 23, 2026
Reply from Hays Travel - John Hernan
Hi Jackie
Thanks for this lovely review, we really appreciate you taking the time.
Enjoy your city break to Berlin.
John and Tracey Ann xx
Excellent service quick and easy
February 6, 2026
Reply from Hays Travel - John Hernan
Hi Colette
Thank you so much for taking the time to write this review, we really do appreciate it.
Regards,
John and Tracey Ann
Tracey and John from Hays travel were…
Tracey and John from Hays travel were so helpful and responded and resolved our changing holiday requirements with ease and very swiftly, they were attentive with responding to our calls or emails at anytime, I would definitely book my next holiday with them.
January 17, 2026
Reply from Hays Travel - John Hernan
Hi Danny
Thank you so much for this fantastic review, it is very much appreciated.
It was our pleasure getting things sorted out for you.
Regards
John and Tracey Ann
So friendly and explain everything…
So friendly and explain everything going through the process ,,, no question was too much for them and answered honestly ,,, looking forward to dealing with them through the duration to the lead up to my Holiday,,,, 100% would recommend booking with them
January 1, 2026
Reply from Hays Travel - John Hernan
Hi Mandy
Thank you so much for this lovely review, it was a pleasure organising your first cruise.
We really appreciate when customers take the time to leave us reviews.
Thank you once again.
Regards,
John and Tracey Ann
Couldn’t recommend Tracey Ann enough
Couldn’t recommend Tracey Ann enough. Great communication , nothing was too much and helped me find the perfect 1st holiday for my family. Thank you!
November 22, 2025
Reply from Hays Travel - John Hernan
Hi Emma
Thank you for this lovely review, it was an absolute pleasure sorting things out for you and your family.
Especially being your first family holiday, I'm sure you will love Menorca.
Thank you once again.
Tracey Ann xx
Outstanding all round!!!
Outstanding all round!!!
Tracey has booked two holidays for us now. She has been outstanding and very attentive to detail - supporting our needs as a single parent family with disability needs. Tracey has helped us identify perfect locations and made the booking and holiday experience seamless. Thank you Tracey. Highly recommended!!!!
November 14, 2025
Reply from Hays Travel - John Hernan
Hi Lisa
Thank you so much for this lovely review, I really appreciate it.
It was a pleasure once more to help you get the holiday that met your specific requirements.
It's things like this that make my job the best in the world!
Tracey Ann xxx
Great service John, thank you
I was looking for a cruise and John was able to find exactly what I was needing, and at a great price! The whole process was quick and easy from start to actual booking. Each step dealt with efficiently and my questions answered promptly.
All in all a 5* service, thank you
November 11, 2025
Reply from Hays Travel - John Hernan
Hi Les
Thank you so much for this lovely review, it was a pleasure getting your second cruise booked.
I know you will have a fantastic time with Rachel and Peter.
John
Fantastic service again
Fantastic service again. I had an idea and Tracy and John have helped make it reality. Going to be hard jeep it a secret until Christmas 2026 🎄 🎅 🤫
October 23, 2025
Reply from Hays Travel - John Hernan
It was a pleasure to get you both booked, and thank you for taking the time to leave us a fantastic review.
Christmas 2026 will be here before we know it, time flies by so fast these days.
Fabulous service
John and Tracy Ann are extemely patient, attentive and helpful. Despite several changes on my part they have been able to meet our needs. This is the second occasion I have booked with them and I will definitely continue to do so.
October 19, 2025
Reply from Hays Travel - John Hernan
Hi Laura
Thank you so much for this lovely review, it was a pleasure getting you the cruise that suited your requirements.
Thank you once again.
John and Tracey Ann xx
Reply from Hays Travel - John Hernan
Hi Sarah
Thank you so much for this lovely review, we had a blast booking all 14 of you, especially organising the free seats and meals!.
Have a great cruise and Summer holiday when it comes.
John and Tracey Ann xx
Tracey was amazing from the start
Tracey was amazing from the start, helped with all my questions and anxieties about travel g alone with my daughter and made the process smooth, easy and a pleasure to complete.
October 8, 2025
Reply from Hays Travel - John Hernan
Hi Samantha
Thank you so much for this lovely review, it was a pleasure organising the holiday for you and Sophie.
I just love it when customers take the time to leave a review and truly appreciate it.
Thank you once again.
Tracey xx
Easy to communicate with
Easy to communicate with, helpful and reassuring. Looking forward to our trip!
September 23, 2025
Reply from Hays Travel - John Hernan
Hi Natalie
Thank you so much for this review, we really appreciate when our customers take the time to give us reviews.
Enjoy your trip when it comes and you know we are always here to assist you in anything you need.
John and Tracey Ann xx
Highly recommend
Tracey-Ann and John are incredibly helpful. They always respond very quickly to queries and ensure you understand what you are booking and get the best deal.
September 7, 2025
Reply from Hays Travel - John Hernan
Hi Fiona
As ever it is a pleasure booking your holidays.
Thank you so much for this lovely review.
Look forward to booking your next holiday!
John and Tracey Ann xx
Reply from Hays Travel - John Hernan
Hi Billie
Thank you so much for this lovely review, so glad our service met your expectations.
Tracey Ann and John xx
Reply from Hays Travel - John Hernan
Hi Charlotte
Thank you so much for this lovely review, we always appreciate when people take the time to do this for us.
Thank you once again.
John and Tracey Ann xx
Easy Stress Free Booking Process
Tracey Ann and John were really helpful and responsive, made the booking process really easy and stress free. Would definitely recommend using them to book a holiday!
September 6, 2025
Reply from Hays Travel - John Hernan
Hi Jessica
Thank you so much for this fantastic review, we really appreciate it.
Thank you once again.
Tracey Ann and John xx
Cruise deal via Facebook
Very quick, easy and efficient process. From enquiry to booking and confirmation it was complete in only a few hours. Would definitely recommend and will be booking again in the future
September 3, 2025
Reply from Hays Travel - John Hernan
Hi Lee
It was a pleasure booking you and Carly's cruise, we love when people take time to provide us with a review.
We really do appreciate it, thank you so much.
Tracey Ann and John
Prompt and professional as always!
August 26, 2025
Reply from Hays Travel - John Hernan
Hi Andy
Once again it's a pleasure to book our friends, you and Stacey are trying to catch up with us, at this rate you will 😁
Thank you for your review, you know we always appreciate it.
John and Tracey Ann xx
Absolutely fantastic customer service
Absolutely fantastic customer service, second time went back to ask help to find the best and most suitable holiday for us, and we weren't disappointed. Thank you so much!
August 12, 2025
Reply from Hays Travel - John Hernan
Hi Anita
Thank you so much for this fantastic review, we really do appreciate you taking the time to do this.
Regards,
Tracey Ann xx
Excellent customer service
So far, our experience has been excellent. Tracey has been quick, attentive, efficient and thoughtful with regards to our family booking. I will definitely book with them again as it takes the hassle out of trying to find something suitable for all the family to enjoy.
August 13, 2025
Unprompted review
Reply from Hays Travel - John Hernan
Hi Diane
Thank you so much for this lovely review, it was a pleasure booking your family holiday.
We always appreciate people like yourself taking the time to write a review of our service.
Thank you once again Diane
Tracey Ann xx
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