I had the absolute pleasure of talking to John about our travel requirements, he was fantastic, nothing was too much trouble and he shared his personal experiences to ensure we were making the right... See more
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I can’t speak highly enough of the service we received when booking our holiday to Benidorm at short notice. With only a month to go before we set off, the whole process was completed in record time... See more
Company replied
Tracey and John were fantastic from the minute I contacted them making sure we got the right holiday for us. Will definitely be booking more holidays in the future with Tracey and John
Company replied
John and Tracey were amazing booking our family cruise. We required two disabled rooms as our twins are both in wheelchairs nothing was an issue and got us a great deal. Communication was excellent. T... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant John Hernan, ML1, Motherwell, United Kingdom
- 1698616054
4.9
Excellent
131 reviews
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Stress Free Holiday Booking
This has possibly been the most stress free holiday booking I have made. Following my interest in a holiday deal posted on Facebook, dialogue was quickly established and all questions answered promptly ensuring we were getting the best deal available and our 2026 holiday was booked in no time at all, Excellent service, thank you Tracey Ann.
August 1, 2025
Reply from Hays Travel - John Hernan
Thank you Tracy for this amazing review, it was a pleasure to get you all booked and looking forward to a fabulous 2026 family holiday.
Welcome to our Hays Travel family.
John and Tracey Ann
Holiday booking
Just booked holiday for 2026 nothing was a bother it was so easy straight forward great communication will definitely be coming back again
August 2, 2025
Reply from Hays Travel - John Hernan
Hi Michelle
Thank you so much for this fantastic review, we really do appreciate it and it helps our business grow as potential customers get an idea of the service we offer.
Thank you once again.
John and Tracey Ann
The friendly manner of the team
The friendly manner of the team, along with the advice and help booking my holiday.
June 29, 2025
Reply from Hays Travel - John Hernan
Hi Lynsey
Thank you so much for this kind review, it was a pleasure getting everything organised for you and I hope you have a fantastic holiday on Wednesday.
Tracey Ann and John
Absolutely wonderful couple so helpful…
Absolutely wonderful couple so helpful and very patient with us as we didn’t know what we were doing. Stay open late to help us and replied to all messages/questions. Made the whole experience easy with little to no stress. Will 100% use again and 100% recommend. Thank you
May 15, 2025
Reply from Hays Travel - John Hernan
Hi Simone
Thank you for this lovely review, it was an absolute pleasure assisting you with booking your first holiday abroad with the family.
Have a great holiday when it comes.
John and Tracey Ann
Ive just booked my second hotel with…
Ive just booked my second holiday with them . They make everything so easy . Will definitely be coming to you for all my holidays needs
May 12, 2025
Unprompted review
Reply from Hays Travel - John Hernan
Hi Lucy
Thank you so much for this lovely review, it was a pleasure helping you once more to find your perfect holiday
John and Tracey Ann
Fantastic
I’m not really one to leave reviews but I think they deserve it. I have been trying to book a holiday since the start of the year but it’s my first time booking a holiday abroad and I have been a quite a bit anxious about it and the people I have spoke to previous have not gave me much comfort or help. Until I spoke you these. Tracey has been absolutely fantastic and has helped me book my first holiday today. She has gone above and beyond to help me pick out the right holiday. She has been very patient with me changing my mind to go back to the first holiday we chose haha. She has literally made it so easy and enjoyable and I now can’t wait for the holiday. I will most definitely be booking through these for all future holidays. I honestly cant recommend them enough. Thank you so much.
May 9, 2025
Reply from Hays Travel - John Hernan
Hi Samantha
Thank you so much for this wonderful review.
Tracey Ann loved helping you especially since you had a lack of service from others, she said to me "I'm going to get this lady the holiday she deserves no matter what!"
And of course that is exactly what she did!
Thank you so much for booking with us, we really do appreciate it.
Regards,
John
Can't recommend enough.
This is the second time we have booked with John and Tracy Ann. Can't fault their service, prices and how accommodating they are. Nothing is too much trouble and the communication is always top class. Thanks again.
May 2, 2025
Unprompted review
Reply from Hays Travel - John Hernan
Hi James
Thanks once again for booking with us and thank you for this lovely review.
As always we truly appreciate your support.
John and Tracey Ann
Excellent service
Another holiday booked with Tracey Ann and can't speakly more highly of the excellent service provided. Everything done for me quickly and went extra mile to put in special requests for me.
Give @John and Tracey Ann Hernan at Hays Travel a shout first before booking YOUR next holiday........you won't regret it. 5***** service throughout 🤩
May 1, 2025
Unprompted review
Reply from Hays Travel - John Hernan
Hi Stacey
Cannot thank you enough for the support you and Andy have shown us since we started.
Given this amazing review, I think you should become our Director of Marketing UK 😀
P.S. it's a non-paying role!
John and Tracey Ann
Reply from Hays Travel - John Hernan
Hi Philip
Thank you so much for this review.
It was a pleasure getting you and Diane's holiday sorted out so that you could join up with James and Hannah.
Regards,
John and Tracey Ann
Save money and book from the comfort of…
Save money and book from the comfort of your own home
April 16, 2025
Reply from Hays Travel - John Hernan
Hi Helen
Perfect review, says it all :)
It was a pleasure getting you the right holiday for you and your daughter.
John and Tracey Ann
Fandabbydosey!!
Tracey and John are super helpful and go above and beyond to find the best deal for you. Communications are top notch and are always on hand to answer any questions. Third time we have used them and will definitely be using them again,
February 5, 2025
Reply from Hays Travel - John Hernan
Hi Tracy
Once again thank you for a fandabbydosey belter of a review, it's well seeing we are all from Scotland!🤣
It's always a pleasure booking your holidays and finding you a great deal.
John and Tracey Ann
Booking holiday
Spoke to John on the phone to go thru all the details and process, he was great at explaining the process and how him and Tracey Ann were there to help in anyway they can from the start of my holiday to returning, absolute fantastic service and would definitely recommend them to friend and family and.book again
January 5, 2025
Reply from Hays Travel - John Hernan
Hi Caroline
Thank you for these kind words in was an absolute pleasure speaking to you and getting your well deserved holiday booked for you.
John and Tracey Ann
Excellent professional and friendly…
Excellent professional and friendly service. Made the process of finding and booking a holiday super easy. Tracey responded very quickly to all my queries and I will definitely use Tracey and John again.
January 8, 2025
Reply from Hays Travel - John Hernan
Hi Alison
Thank you so much for these kind words, we really appreciate you taking the time to do this, it was a pleasure booking your holiday.
Tracey Ann
I booked with an independant couple who…
I booked with an independant couple who work for Hays..they were very helpfull and friemdly and booked my holiday with ease and answered any questions i had..
Would book with them again 🫠
January 7, 2025
Reply from Hays Travel - John Hernan
Hi Lisa
Thank you so much for this lovely review, it was a pleasure getting you the holiday you wanted at the best price possible.
We really appreciate when people take time to do these things for us.
Thank you once again.
John and Tracey Ann
Answered everything very quickly
Answered everything very quickly, matched our price.
Awesome as always!
January 4, 2025
Reply from Hays Travel - John Hernan
Hi Catherine
Thank you for this kind review and thanks for booking with us once again, it's always a pleasure helping out.
John and Tracey Ann
Easy process and friendly, helpful advisors
The whole process was really easy. John answered all my questions and was really helpful. Got us a great deal and everything was sorted quickly and efficiently. Thank you ☺️
January 4, 2025
Reply from Hays Travel - John Hernan
Hi Danielle
Thank you so much for this lovely review, it is very much appreciated, have a great holiday when it comes.
John
Amazing experience from start to finish
June 3, 2024
Reply from Hays Travel - John Hernan
Thank you so much Victoria, this is so much appreciated.
John and Tracey Ann
Very helpful and tried their best to…
Very helpful and tried their best to help us with our cruise booking, unfortunately insurance quotes were vey costly so could not justify
November 12, 2024
Reply from Hays Travel - John Hernan
Hi Anthony
Thank you for writing this review even when we hit the stumbling block of the high cost of travel insurance.
As we discussed we will keep looking for an alternative holiday that will suit you better.
Thanks once again.
John and Tracey Ann
Great experience
Very friendly , informative , good communication , very good deals ,wouldn’t hesitate to use Tracey and John at hays travel again
October 7, 2024
Reply from Hays Travel - John Hernan
Hi Sharon
Thank you so much for this lovely review, it was a pleasure sorting out a holiday for you.
Tracey Ann and John
John and Tracey are fantastic this is…
John and Tracey are fantastic this is the 2nd holiday I've booked with them and will be booking again with them. Fabulous service
September 28, 2024
Reply from Hays Travel - John Hernan
Hi Louise
Thank you so much for this lovely review and once again thank you for your support.
John and Tracey Ann
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