I had the absolute pleasure of talking to John about our travel requirements, he was fantastic, nothing was too much trouble and he shared his personal experiences to ensure we were making the right... See more
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I can’t speak highly enough of the service we received when booking our holiday to Benidorm at short notice. With only a month to go before we set off, the whole process was completed in record time... See more
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As always John goes the extra mile to make sure that everything requested us delivered. Would highly recommend
John and Tracey were amazing booking our family cruise. We required two disabled rooms as our twins are both in wheelchairs nothing was an issue and got us a great deal. Communication was excellent. T... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant John Hernan, ML1, Motherwell, United Kingdom
- 1698616054
4.9
Excellent
131 reviews
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John and Tracey are fantastic this is…
John and Tracey are fantastic this is the 2nd holiday I've booked with them and will be booking again with them. Fabulous service
September 28, 2024
Reply from Hays Travel - John Hernan
Hi Louise
Thank you so much for this lovely review and once again thank you for your support.
John and Tracey Ann
First Family Holiday Abroad
This is our first family holiday abroad and I was lost to know what to expect with bookings and had so many questions. Tracey was amazing throughout, I contacted them via a WhatsApp link after seeing an amazing deal to Greece / Crete.
From start to finish Tracey answered all my questions, any she wasn’t sure she double checked and put me at total ease through the whole booking process. This was all on a Sunday too, Tracey stayed chatting to us after 5pm (when she finished) to help us make sure we were at total ease and gave us a personal touch throughout, she seemed very excited for us and joined us on our experience booking our first holiday abroad. I couldn’t be happier with the service me and my family received and wouldn’t hesitate to recommend Tracey in future to anyone and everyone.
August 25, 2024
Unprompted review
Reply from Hays Travel - John Hernan
Lee, thank you so much for this amazing review. It was and still is a pleasure to help you and the family find your 1st family holiday. Finding the right holiday for our customers is very important to us and always will. Welcome to Hays Travel. We are here if you need anything else.
Tracey Ann
The service we have received so far…
The service we have received so far from Tracey Ann and John has been exceptional. Thank you
August 20, 2024
Reply from Hays Travel - John Hernan
Amanda, thank you all so much for booking with us. It was an absolute pleasure getting you and Michael's family all booked. Great family holiday to look forward too indeed.
Just booked a big group family holiday…
Just booked a big group family holiday today and John and Tracey Ann helped with all my questions, very patient with me, was fast service with fast responses to messages and got me a great deal. They made me feel at ease and got everything I needed sorted. highly recommend booking with these guys, thankyou 😊
August 10, 2024
Unprompted review
Reply from Hays Travel - John Hernan
It was a pleasure Kayleigh to get you and the family booked. Thank you for a wonderful review, we appreciate those kind words.
John and Tracey- the best!
John and Tracey have found us the most amazing holiday at an incredible price and this didn't come easy but they ever gave up putting in so much time and effort to ensure we got the best holiday possible within what we could afford. I can honestly say I will NEVER go elsewhere booking a holiday and would 100% recommend to anyone I know.
August 8, 2024
Unprompted review
Reply from Hays Travel - John Hernan
It was our absolute pleasure getting you and the family the holiday that you all deserve.
Family holiday August 2025 king my phone Call Tracey put me…
From making my phone Call Tracey put me at easy with all the paper work and special assistance, she helped me with everything and finding me a cheaper deal a few days later and their is 11 of us. Especially as I am no good with booking over the phone and emails, I normally book through your shop. I will definitely book this way again and recommend Hays travel to all my family and friends
June 24, 2024
Reply from Hays Travel - John Hernan
We are so pleased to hear about your positive experience with Tracey. It sounds like she went above and beyond to make your booking process smooth and stress-free. We appreciate you taking the time to share your feedback. We are committed to providing excellent customer service and are thrilled to know that Tracey exceeded your expectations.
John and Tracey at hays travel
Booked with John and Tracey again for next year very helpful Tracey guided me through what I was to do on my phone eg.paying my deposit and setting up my direct debit, Tracey has also booked seats on plane for me would highly recommend booking holidays with Tracey and John
June 29, 2024
Reply from Hays Travel - John Hernan
Hi Karen
Thank you so much for this lovely review, I loved getting things sorted out for you.
You have made my day!
Tracey
Excellent communication
Excellent communication, holiday all booked smoothly and quickly, would highly recommend
June 29, 2024
Reply from Hays Travel - John Hernan
Hi Irene
Thank you so much for this lovely review, we really do appreciate it, it was a pleasure booking your and your husband's holiday.
Have a fantastic holiday when it comes.
Tracey Ann
Great service and quick responses
Great service and quick responses. Happy to answer any questions and very knowledgeable. Would definitely book again
May 18, 2024
Reply from Hays Travel - John Hernan
Hi Catherine
Thank you so much for this fabulous review, it was a pleasure getting you and the family booked for your April 2025 holiday.
Tracey Ann
Best customer service
Tracey answered every single question, nothing was too much for her. She sorted our 1st holiday package out. Excellent customer service. We are very happy to book our 2nd holiday with her too
June 1, 2024
Reply from Hays Travel - John Hernan
Hi Rubia and family
Thank you so much for this fabulous review, it was a pleasure getting you and the family booked for your July 2024 holiday. We look forward to helping you book the next one.
Very good experience throughout.Highly…
Very good experience throughout.Highly recommended!
May 15, 2024
Reply from Hays Travel - John Hernan
Thank you Artur for this review, TA and myself really appreciate it.
John
John couldn't be more helpful if he…
John couldn't be more helpful if he tried 5* service all the way
May 22, 2024
Reply from Hays Travel - John Hernan
Thank you so much Nicky, it was a pleasure getting you and Elaine booked and managing to get your cabins so close together :)
Have a great time when it comes.
John
Tracey was very helpful
Tracey was very helpful, phoning back in the evening as having problems with my emails, great experience would book again
May 12, 2024
Reply from Hays Travel - John Hernan
Hi Michelle
Thank you so much for this fabulous review, it was a pleasure getting you and the family booked for your April 2025 holiday. We look forward to helping you book the next one.
John and Tracey Ann
Great service
Communication great in booking our holiday and relaying the information back to us and a great deal also!
May 3, 2024
Reply from Hays Travel - John Hernan
Thank you so much for this fantastic review Claire, so glad we got you the holiday you wanted.
John and Tracey Ann
Incredible!!
Went an amazing Hoilday honestly couldn't find any better travel agents than John and Traceyann very professional and very helpful if they were 10 stars I definitely give all 10 can't wait to book again with use both thank you so much
May 8, 2024
Unprompted review
Reply from Hays Travel - John Hernan
Janet, thank you so much for this lovely review.
We are so glad you had a wonderful holiday and look forward to finding your next holiday
Thank you once again for this kind review
John and Tracey Ann
Fantastic!!
Just returned from my holiday to Gran Canaria with my partner. Amazing doesn’t describe John and Tracey Ann well enough. Was a perfect holiday, hotel was beautiful. 100% I will book with John and Tracey Ann again!!
May 8, 2024
Unprompted review
Reply from Hays Travel - John Hernan
Hi Andrew
Thank you so much for this amazing review, glad you enjoyed your holiday and look forward to booking your next holiday :)
John and Tracey Ann
Easy, stress free and amazing to work with
I travel a lot and usually do all my own bookings but for the first time in over 10 years I spoke to John and Tracey and wow they were amazing, they were so responsive, looked at a number of options for me and took all the hard work and made it look easy. They made my booking so easy, I would highly recommend them and would now think twice about a DIY.
May 7, 2024
Unprompted review
Reply from Hays Travel - John Hernan
Wow Shelley, thank you so much for this wonderful review, we really appreciate it.
It was a pleasure finding the correct holiday for you and your family, we hope you have a fantastic holiday when it comes and if we can be of service to you in the future please do not hesitate in contacting us again.
John and Tracey Ann
Reply from Hays Travel - John Hernan
Thank you Matthew for those kinds words. It was a pleasure to get you and the family booked and have a fabulous holiday to look forward too.
"Welcome to the Hays Travel family"
John and Tracey Ann
First class!!!
Fantastic experience from start to finish. First class service. Thank you so much. Highly recommended
April 18, 2024
Reply from Hays Travel - John Hernan
Hi Nicki
It was an absolute pleasure finding you the holiday you wanted and thank you so much for this lovely review.
John and Tracey Ann
John and Tracey amazing thank you …
John and Tracey were amazing booking our family cruise. We required two disabled rooms as our twins are both in wheelchairs nothing was an issue and got us a great deal. Communication was excellent. Totally took the stress away from trying to book a holiday online yourself. Will definitely be booking through John and Tracey for all our holidays. Thanks again for doing an amazing job.
March 26, 2024
Reply from Hays Travel - John Hernan
Thank you Catherine for this amazing review, we appreciate it and what a amazing holiday you all have to look forward too.
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