I had the absolute pleasure of talking to John about our travel requirements, he was fantastic, nothing was too much trouble and he shared his personal experiences to ensure we were making the right... See more
Company replied
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I had the absolute pleasure of talking to John about our travel requirements, he was fantastic, nothing was too much trouble and he shared his personal experiences to ensure we were making the right... See more
Company replied
I can’t speak highly enough of the service we received when booking our holiday to Benidorm at short notice. With only a month to go before we set off, the whole process was completed in record time... See more
Company replied
As always John goes the extra mile to make sure that everything requested us delivered. Would highly recommend
John and Tracey were amazing booking our family cruise. We required two disabled rooms as our twins are both in wheelchairs nothing was an issue and got us a great deal. Communication was excellent. T... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant John Hernan, ML1, Motherwell, United Kingdom
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Thanks so much this has been a very easy booking . Everything all taken care for me first time holiday booked .and have done fantastic no stress now looking forward to going

Reply from Hays Travel - John Hernan
Hassle free Transaction.Great people to Deal with selling Jet2 Holidays on behalf of Hays Travel.Would not hesitate in using them again.Five Star Service *****

Reply from Hays Travel - John Hernan
Very professional, helpful and friendly service- found excellent solutions to all of my queries. Made the whole booking process very easy, I would highly recommend this team.

Reply from Hays Travel - John Hernan
the team dealing with my booking were nothing short of amazing. Such helpful people and absolutely going above and beyond for their customers. John is a credit to Hayes Travel and should be rewarded for his excellent customer/client services.

Reply from Hays Travel - John Hernan
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