Hays Travel - John Hernan Reviews 

132
TrustScore 5 out of 5

4.9

Personal Travel Consultant John Hernan, ML1 Motherwell, GB


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Rated 5 out of 5 stars

I had the absolute pleasure of talking to John about our travel requirements, he was fantastic, nothing was too much trouble and he shared his personal experiences to ensure we were making the right... See more

Company replied

Rated 5 out of 5 stars

I can’t speak highly enough of the service we received when booking our holiday to Benidorm at short notice. With only a month to go before we set off, the whole process was completed in record time... See more

Company replied

Rated 5 out of 5 stars

As always John goes the extra mile to make sure that everything requested us delivered. Would highly recommend

Rated 5 out of 5 stars

John and Tracey were amazing booking our family cruise. We required two disabled rooms as our twins are both in wheelchairs nothing was an issue and got us a great deal. Communication was excellent. T... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant John Hernan, ML1, Motherwell, United Kingdom

  • 1698616054

4.9

Excellent

TrustScore 5 out of 5

132 reviews

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4.9

All reviews

(132)

122,875 reviews in the last 12 months

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Rated 5 out of 5 stars

We couldn't have asked for a better…

We couldn't have asked for a better booking experience. Tracey dealt with our enquiry swiftly and efficiently, and helped us get the best deal for our next holiday. We'll be back when we're ready to book another holiday. Thank you 😍

March 24, 2024
Unprompted review
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Reply from Hays Travel - John Hernan

Thank you Jo for that fantastic review, we really do appreciate it.

Rated 5 out of 5 stars

Really friendly nothing is to much to…

Really friendly nothing is to much to ask for super pleasant experience would highly recommend to others 😊 👌 x

January 22, 2024
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Reply from Hays Travel - John Hernan

Thank so much for your kinds words Emily, its very much appreciate it.
John and Tracey Ann

Rated 5 out of 5 stars

Tracey and John at hays travel

Tracey and John, where do amazing providing me with all the details at my request, which they were very quick to respond. Nothing was to much trouble and saved a pretty penny on our family holiday.

January 19, 2024
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Reply from Hays Travel - John Hernan

Thank so much for your kinds words Jodie, its very much appreciate it.
John and Tracey Ann

Rated 5 out of 5 stars

Efficient consultant

From our first message showing interest to booking the actual holiday Tracey was very efficient and informative. Nothing was too much bother and has even ensured that another family group going on the same holiday will be close to us within the resort without us even asking. The important little things always make a difference. Would recommend booking with this company

January 5, 2024
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Reply from Hays Travel - John Hernan

Hi Sarah thank you so much for these kind words, it was an absolute pleasure helping you out
John and Tracey Ann

Rated 5 out of 5 stars

Everything was sorted for us fast and…

Everything was sorted for us fast and efficiently without any issues at all!

January 7, 2024
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Reply from Hays Travel - John Hernan

Hi William
Thank you so much for this review, it is very much appreciated.
John and Tracey Ann

Rated 5 out of 5 stars

This is second holiday iv booked in…

This is second holiday iv booked in last couple of months !! I love being able to c something on Facebook then send a message and check dates and prices!! Theses guys are so helpful !! Especially wen I'm so blonde and forget to fo stuff there great !!

December 15, 2023
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Reply from Hays Travel - John Hernan

Hi Victoria
Don't worry about being blonde so is Tracey Ann (oops that's me in trouble!)

Thank you so much for the review, very much appreciated
John and Tracey Ann

Rated 5 out of 5 stars

Book our first-time cruise

Book our first-time cruise with John a hays travel PTC, easy and quick response full with information about the cruise, no pressure at all when communication with John asking about the cruise holiday, what I like about John is before making the booking he will ask us to check for our self that he is a legitimate person that work with the real company (ring or google the company and ask) to assure you that its not a scam and protect us from false online advertising and losing our money. And he’s the first person that I ever encounter with such of detail to assure we will have a holiday that we wanted, and it make the booking experience is a pleasure quick and easy, can’t wait for our first cruise. Thank you John for the good deal holiday as well.

November 17, 2023
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Reply from Hays Travel - John Hernan

Thank so much for your kinds words, its very much appreciate it.
John and Tracey Ann

Rated 5 out of 5 stars

Amazing

Amazing from start to finish so informative and friendly, excellent service will definitely be booking again.

November 16, 2023
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Reply from Hays Travel - John Hernan

Thank so much for your kinds words Alyson, its very much appreciate it.
John and Tracey Ann

Rated 5 out of 5 stars

Excellent service lady I spoke to very…

Excellent service lady I spoke to very pleasant nothing a problem everything explained clearly I would certainly use again everything went through quickly without issue Thank you

September 29, 2023
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Reply from Hays Travel - John Hernan

Thank so much for your kinds words Ann, its very much appreciate it.
John and Tracey Ann

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Very professional and was able to find what we was looking for within the budget we gave. Would highly recommend

September 27, 2023
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Reply from Hays Travel - John Hernan

Thank so much for your kinds words Ashley, its very much appreciate it.
John and Tracey Ann

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. Couldn't ask for a better company to help book our family holiday.

September 4, 2023
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Reply from Hays Travel - John Hernan

Thank so much for your kinds words Bradley, its very much appreciate it.
John and Tracey Ann

Rated 5 out of 5 stars

So easy and safe to book with John

So easy to book with John, cannot do enough to book the perfect holiday with my family of 8 so happy and set a challenge of booking for 16 ladies next year got back to me within a couple of hours with so much Choice.
Safe to book, sent link for payment that was completely safe and easy got confirmation straight away.

August 26, 2023
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Reply from Hays Travel - John Hernan

Thank so much for your kinds words Gillian, its very much appreciate it.
John and Tracey Ann

Rated 5 out of 5 stars

Tracey Anne very polite and pleasant on…

Tracey Anne very polite and pleasant on the phone. Helpful with all questions asked and call backs on time.

August 28, 2023
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Reply from Hays Travel - John Hernan

Thank so much for your kinds words Russell, its very much appreciate it.
John and Tracey Ann

Rated 5 out of 5 stars

First time booking with travel agent in…

First time booking with travel agent in a long time. John was extremely helpful in finding the right holiday for us. He gave great information. Contacted me when he said he would. He made the booking experience easy.

July 19, 2023
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Reply from Hays Travel - John Hernan

Thank so much for your kinds words Donna, its very much appreciate it.
John and Tracey Ann

Rated 5 out of 5 stars

Excellent service

very professional and friendly service. couldn't decide which holiday we wanted and they provided advice, costs, flight times for quite a few before we settled on one. Veey smooth and easy booking, not much to do on our part as they took care of everything! would definately recommend booking through John and Tracey Ann for your next holiday!

July 7, 2023
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Reply from Hays Travel - John Hernan

Thank so much for your kinds words Stacey and Andy, its very much appreciate it.
John and Tracey Ann

Rated 4 out of 5 stars

Very helpful can not wait until we go…

Very helpful can not wait until we go on our first family holiday next year

June 14, 2023
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Reply from Hays Travel - John Hernan

Thank so much for your kinds words Marna, its very much appreciate it.
John and Tracey Ann

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