My experience was excellent, booked many of holidays with julie. And will continue to do so. Very good communication and punctual. Nothing too much trouble. Keep up the good work.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
2nd holiday with Hays that Julie has sorted for us. 4 of us wanted a week abroad somewhere, to celebrate a birthday & 30th wedding anniversary. We had a look ourselves then asked Julie to see wh... See more
Company replied
I have always booked our cruises via Iglu or Bolsover cruise consultants. I know Julie & decided to see what she could offer us. Her service was excellent & also her prices. I wouldn’t hesitate to usi... See more
Company replied
Messaged Julie at 9am and she answered straight away. Told her about the holiday i was interested in booking, area and hotels and she got straight onto researching for me. Came back with some amazing... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Julie Kelly, DN12 3JT, Doncaster, United Kingdom
- 01302319190
4.9
Excellent
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Very helpful, efficient , answered all questions promptly . Nothing too much trouble .
August 18, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
2nd holiday with Hays .. recommended!!
2nd holiday with Hays that Julie has sorted for us.
4 of us wanted a week abroad somewhere, to celebrate a birthday & 30th wedding anniversary.
We had a look ourselves then asked Julie to see what price she could sort for us.
We ended up with a really good deal. The process of choosing the holiday, booking & finalising was straightforward& done in minutes.
I would definitely recommend Julie and Hays travel. Nothing too much trouble 😘 Julie even added to the booking there was a birthday & wedding anniversary during the stay.
Thankyou 🥰
August 23, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Julie kelly holiday booking
Julie kelly has made the booking process easy and is available whenever I have a query
August 16, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Fantastic service we would not book…
Fantastic service we would not book with anyone else. Julie always goes that extra mile.
August 8, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Agent was lovely and helpfull
August 6, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Great service
Julie was, warm, friendly & very professional. She sorted us an amazing package at a reasonable price. Will definitely recommend Julie to our friends & family. Thank U ☺️
June 21, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Excellent service again!
July 4, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Perfect from start to finish
June 18, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Booked 2 holidays now with Julie and…
Booked 2 holidays now with Julie and definitely 5 ⭐️ from me!
June 24, 2025
Unprompted review
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Great experience
Great experience. Julie was prompt with the quote and information and receipts came through quickly.
June 13, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Quick and easy to deal with
The advisor was extremely polite helpful and friendly she found what I wanted, arranged everything was very knowledgeable, everything went through smoothly would highly recommend
May 20, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Another Cruise
Another great service from julie, realy efficient. Will be back for more holidays.
May 15, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Very efficient and helpful
May 3, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
It was so easy to book Holliday Julie…
It was so easy to book Holliday Julie Kelly was amazing and so helpful I will definitely use her in the future when booking another holiday
May 4, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.