My experience was excellent, booked many of holidays with julie. And will continue to do so. Very good communication and punctual. Nothing too much trouble. Keep up the good work.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
2nd holiday with Hays that Julie has sorted for us. 4 of us wanted a week abroad somewhere, to celebrate a birthday & 30th wedding anniversary. We had a look ourselves then asked Julie to see wh... See more
Company replied
I have always booked our cruises via Iglu or Bolsover cruise consultants. I know Julie & decided to see what she could offer us. Her service was excellent & also her prices. I wouldn’t hesitate to usi... See more
Company replied
Messaged Julie at 9am and she answered straight away. Told her about the holiday i was interested in booking, area and hotels and she got straight onto researching for me. Came back with some amazing... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Julie Kelly, DN12 3JT, Doncaster, United Kingdom
- 01302319190
4.9
Excellent
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Straightforward booking
Very easy and straightforward to book with Julie. All information was given promptly and all questions I had were answered thoroughly. I would definitely book through her again as well as recommend her to others.
December 28, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Julie goes above & beyond to find the…
Julie goes above & beyond to find the perfevt get away for you. Nothing is too much trouble!
December 22, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Always the best customer service
Always the best customer service. I wouldn’t book with anyone else 😍
December 11, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Excellent service from start to finish
Friendly and easy access to all my needs nothing too much trouble for agent she let’s you know every detail possible ect offers available with my booking excellent service
November 23, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Great service
Very quick with response and pricing, Julie was very helpful and we will definitely book again through Hays travel.
November 16, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
got in contact with one of the ladies…
got in contact with one of the ladies that work with hays travel and asked if she could beat a holiday price i got up and they did so thank you very much looking forward to my next holiday and booking more thanks for the quick service and getting back to me when i messaged you
November 27, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Easy booking…
Julie from Hays Travel made my booking experience easy and sorted everything for me.
November 19, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Great experience
Great experience, asked for an amendment after booking. No problem, additional passenger added on. Will use again.
November 2, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Julie is great to book with
Julie responded quickly and was very efficient at her job. She got me all booked very quickly and easily. 10/10
November 4, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Absolutely brilliant service would well…
Absolutely brilliant service would well recommend to anyone cannot be it it’s brilliant
September 28, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Seamless booking no stress or hassle
I just gave her the dates and destination and Julie did the rest no stress back n forth on the net just smooth from start to finished. Now looking for our next destination
October 3, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Quick and simple told Julie what I…
Quick and simple told Julie what I wanted and she delivered
October 2, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Nothing too much trouble for Julie.
Nothing too much trouble for Julie. Spent nearly 3 hours looking and finding holiday for 4 adults and 4 children 2 with special needs for next August to spain. Exvelent dervice van highly recommend.
September 24, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Great customer service from Julie ,fast…
Great customer service from Julie ,fast and easy to complete
September 22, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Julie was so helpful
Julie was so helpful
Searching for the perfect holiday at the perfect price for us
September 20, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
Great local travel advisor
Everything was straightforward and Julie answered any questions I had straight away. Would not hesitate to use again and would definitely recommend Julie.
September 2, 2025
Reply from Hays Travel - Julie Kelly
Thank You for your Kind review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.