Karen was very helpful and patient in helping me sort the correct flights that most suited us. She was able to answer all my questions and even asked a previous client that went on the trip for a pre... See more
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I have been booking holidays with Karen for the last 20 years and have always received 1st class service and advice. Importantly if a message is left I always get a call back and when Karen says she w... See more
Karen was brilliant, very informative, very responsive and the booking process has been really simple and smooth with her. We have already asked her to look at something else for us and that won’t be... See more
Dealing with Karen has been an absolute delight. She has been so efficient and professional - swift to answer any queries (of which I had many)! She was patient, clear with her information and offered... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Karen Green, CF3, Cardiff, United Kingdom
- 2921432167
5.0
Excellent
917 reviews
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Very helpful and friendly lady with…
Very helpful and friendly lady with lots of travel knowledge I won’t be booking through anyone else going forward
October 8, 2025
Reply from Hays Travel - Karen Green
Thank you so much Gillian...so pleased you loved South Africa as much as we did and now Vegas to look forward to
Everything so simple and…
Everything so simple and straightforward
Couldn’t fault the service
September 30, 2025
Reply from Hays Travel - Karen Green
Thanks so much Jenny and have a fab time on the cruise
Excellent personal aervice
The response time to queries with Karen Green at Hays is always excellent and she makes the process seamless.
October 6, 2025
Reply from Hays Travel - Karen Green
Thank you so much Petra and have a wonderful time in Egypt
Excellent support from Karen Green
Karen Green booked us our holiday and was absolutely fantastic. She was very knowledgeable about the various resorts and provided us with lots of advice prior to booking.
The whole booking process was seamless and painless. Thanks very much Karen
October 5, 2025
Reply from Hays Travel - Karen Green
Thank you so much Gary and I hope you all have a wonderful time in Turkey
Fantastic service
Fantastic service, advice and support with picking our holiday as usual. X
September 8, 2025
Reply from Hays Travel - Karen Green
Thanks so much Elizabeth and I hope you have a fab time in Halkidiki
Karen is always quick to respond and…
Karen is always quick to respond and helpful with any queries.
September 9, 2025
Reply from Hays Travel - Karen Green
Thank you so much Alexandra and have a fab rime on the cruise
Brilliant and very trustworthy
Brilliant and very trustworthy. A friend told us about Karen Green and we have been using her ever since.
A friend on the other end of the phone.
September 10, 2025
Reply from Hays Travel - Karen Green
Thank you so much Steve and Val and I hope you have a fantastic time in Thailand
Reply from Hays Travel - Karen Green
Thank you so much Kaylee and have a wonderful time in lanzarote
First time of using Hays Travel
First time of using Hays Travel. Karen Green was very helpful. Came up with lots of options to choose from and found the holiday that I wanted. Will certainly book with Karen again.
August 29, 2025
Reply from Hays Travel - Karen Green
Thanks so much Cheryl and I hope you have a fab time in Tenerife
Karen is amazing
Karen is amazing, always friendly and goes above and beyond to find the right holiday for you, nothing is ever too much trouble and you can contact her anytime and she is always happy to help
August 20, 2025
Reply from Hays Travel - Karen Green
Thank you so much Andrea and have a lovely time in Zante
We’ve been booking with Karen Green for…
We’ve been booking with Karen Green for a long time, and she’s never let us down, 10/10 each time. Recently booked a cruise for my 40th Birthday along with my partner, and she got us a brilliant deal that we couldn’t have passed thank you Karen. Your a star ⭐
August 14, 2025
Reply from Hays Travel - Karen Green
Thanks so much Hollie and I hope you have a fab special birthday on the cruise
Fab holiday
Fabulous Karen did us proud again best agent and hays is a great company holiday was first class hotel amazing even better now it’s been updated
August 21, 2025
Reply from Hays Travel - Karen Green
Thanks so much Angela and enjoy Fuengirola
Helpful and efficient Karen …
Very happy to have Karen book my winter holiday after an initial enquiry about a summer safari which wasn’t quite right for me. But she didn’t drop me when I said it’s not right for me, kept communication going. So booked via her for winter and she reduced my price from Jet 2 App. Very helpful and efficient. My new travel agent for sure.
August 19, 2025
Reply from Hays Travel - Karen Green
Thanks so much Kathryn and I hope you and the children have a lovely Christmas in the sunshine
I have always called Karen to book my…
I have always called Karen to book my flights to America and she is always very helpful and service is excellent
July 31, 2025
Reply from Hays Travel - Karen Green
Thank you so much Naina and have a lovely time in Texas
Excellent service
Always an excellent experience when booking with Karen. She is very knowledgeable and nothing is too much trouble.
August 15, 2025
Reply from Hays Travel - Karen Green
Thanks so so much Nicola and have a wonderful time on the cruise
Karen is always very helpful and always…
Karen is always very helpful and always tries to help us to get the best deal possible
She is always so very friendly, polite and chatty, and make you feel it ease when booking your holiday
We would always book al holiday with Karen as she gets us the right hotel in the right location
July 28, 2025
Reply from Hays Travel - Karen Green
Thanks so much Karen and have a wonderful time n Sorrento
Very helpful and quick response plenty…
Very helpful and quick response plenty of information and made it an easy booking thank you 👍
July 31, 2025
Reply from Hays Travel - Karen Green
Thanks so much Karl and enjoy my fave part of Majorca
Reply from Hays Travel - Karen Green
Thanks so much Jeff and Jackie and have a fab time in the Dominican Republic
Friendly,I have never been on cruise…
Friendly,I have never been on cruise before and Karen was really helpful and informative and professional.
July 28, 2025
Reply from Hays Travel - Karen Green
Thank you so much Eileen and I hope you have a wonderful time on the cruise
Thank you Karen Green
Karen was very helpful and provided me with a fantastic service.
My quote was provided and I was left to make a decision without being contacted or rushed to book.
July 27, 2025
Reply from Hays Travel - Karen Green
Thanks so much Alison and I hope your husband enjoys his birthday in Toronto
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