I have been booking holidays with Karen for the last 20 years and have always received 1st class service and advice. Importantly if a message is left I always get a call back and when Karen says she w... See more
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Karen was very helpful and patient in helping me sort the correct flights that most suited us. She was able to answer all my questions and even asked a previous client that went on the trip for a pre... See more
Karen was brilliant, very informative, very responsive and the booking process has been really simple and smooth with her. We have already asked her to look at something else for us and that won’t be... See more
Dealing with Karen has been an absolute delight. She has been so efficient and professional - swift to answer any queries (of which I had many)! She was patient, clear with her information and offered... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Karen Green, CF3, Cardiff, United Kingdom
- 2921432167
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Karen is highly efficient
Karen is highly efficient while being person centred and kind during the whole process of booking my holidays

Reply from Hays Travel - Karen Green
Karen has a lot of knowledge and…
Karen has a lot of knowledge and experience. She is always so helpful and nothing is to much trouble. I have booked several holidays with Karen and I’ll be booking several more

Reply from Hays Travel - Karen Green
Cant thank Kate’s enough for helping us…
Cant thank Kate’s enough for helping us sort out a trip that was top of our bucket list, she was so knowledgeable and flexible to accommodate our requests.

Reply from Hays Travel - Karen Green
Karen Green Hays Travel
I have been dealing with Karen Green of Hays Travel for over 20 years and I would not use any other travel agent. Karen's knowledge and depth of experience is phenomenal. Karen genuinely cares about all of her clients and spends a tremendous amount of time researching numerous resorts for customers under the criteria that you present to her. It doesn't matter what your budget is nor how far you want to travel. Karen will always sort out the best resort and give you the best possible value for money.
Every resort that Karen has recommended has always far exceeded our expectations and we have always got great value for money.
Karen is friendly, extremely proactive and patient. This together with her tremendous experience makes Karen the only place I would ever go.
I think it is hard to describe adequately Karen's attitude but I think it can best be described as "Yes is the answer now what is the question".
I have recommended a great deal of my friends to Karen and once they have dealt with Karen they always go back. Therefore in consideration of all of the above I have no hesitation in recommending Karen for your next travel plans.

Reply from Hays Travel - Karen Green
Karen Green = 5 Star Service
As always Karen is not only super helpful but always delivers a friendly and professional service. Nothing is ever too much trouble and she will always find you the best deal possible. I wouldn't book with anyone else as her customer service is second to none 🌟

Reply from Hays Travel - Karen Green
Karen was excellent as always
Karen was excellent as always, she helped modify a multi centre road trip adding additional stops and nights. She worked with me making the changes and booking our perfect trip. Thank you Karen for all your help

Reply from Hays Travel - Karen Green
First class service as always from…
First class service as always from Karen.
Wouldn’t go anywhere else. She gets us exactly what we need.
Thank you again Karen, you are a superstar 😀

Reply from Hays Travel - Karen Green

Reply from Hays Travel - Karen Green
Great experience Such great experience such knowledge
Such great experience such knowledge

Reply from Hays Travel - Karen Green
Always 5 star booking experience with…
Always 5 star booking experience with Karen Green. Highly recommend.

Reply from Hays Travel - Karen Green
We tend to use Karen as she always…
We tend to use Karen as she always looks after myself and my wife always on hand if we need to ask anything will always look
For the best value. Best travel agent by far

Reply from Hays Travel - Karen Green
Excellent holiday booking experience
Always easy to book a holiday with Karen. A very enjoyable experience.

Reply from Hays Travel - Karen Green
Karen was so helpful and professional…
Karen was so helpful and professional couldn't have asked for a better experience in booking my trip. Karen took away all the stress involved. I would highly recommend this service.

Reply from Hays Travel - Karen Green

Reply from Hays Travel - Karen Green
Karen went above & beyond
Karen was very helpful, she went above & beyond to sort out a family cruise for us. Made me feel at ease.Handled all my queries professionally.
Will definitely book with her again, highly recommended.

Reply from Hays Travel - Karen Green
Karen is such an asset to Hays
Karen is such an asset to Hays. She is lovely and friendly. Nothing is too much bother to ask about . Making travel like the olden days before technology ruined customer service so straight forward and simple.

Reply from Hays Travel - Karen Green
Karen is the G
Karen was so patient as we debated and changed hotels, gratuities on or off, flight times/stopovers v direct, and transfers include or not included. Her personal knowledge was the best help. She kept in touch by email and seemed to be available 24/7. 🤣 Sleep woman!!!! Best service, best value.

Reply from Hays Travel - Karen Green
Karen is so lovely and very helpful…
Karen is so lovely and very helpful with answering any questions and very prompt getting back with answers. We have used Karen for all our holiday booking. Have recommended her to our friends.

Reply from Hays Travel - Karen Green

Reply from Hays Travel - Karen Green
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