Hays Travel - Karen Green Reviews 

916
TrustScore 5 out of 5

5.0

Personal Travel Consultant Karen Green, CF3 Cardiff, GB


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Rated 5 out of 5 stars

I have been booking holidays with Karen for the last 20 years and have always received 1st class service and advice. Importantly if a message is left I always get a call back and when Karen says she w... See more

Rated 5 out of 5 stars

Karen was very helpful and patient in helping me sort the correct flights that most suited us. She was able to answer all my questions and even asked a previous client that went on the trip for a pre... See more

Rated 5 out of 5 stars

Karen was brilliant, very informative, very responsive and the booking process has been really simple and smooth with her. We have already asked her to look at something else for us and that won’t be... See more

Rated 5 out of 5 stars

Dealing with Karen has been an absolute delight. She has been so efficient and professional - swift to answer any queries (of which I had many)! She was patient, clear with her information and offered... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Karen Green, CF3, Cardiff, United Kingdom

  • 2921432167

5.0

Excellent

TrustScore 5 out of 5

916 reviews

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5.0

All reviews

(916)

120,995 reviews in the last 12 months

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Rated 5 out of 5 stars

Karen is highly efficient

Karen is highly efficient while being person centred and kind during the whole process of booking my holidays

November 7, 2025
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Reply from Hays Travel - Karen Green

Thank you so much Tina - have a great time in Cyprus

Rated 5 out of 5 stars

Karen has a lot of knowledge and…

Karen has a lot of knowledge and experience. She is always so helpful and nothing is to much trouble. I have booked several holidays with Karen and I’ll be booking several more

November 8, 2025
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Reply from Hays Travel - Karen Green

Thanks so much Rachel and I hope you and Andrew have an amazing time in Brazil

Rated 5 out of 5 stars

Cant thank Kate’s enough for helping us…

Cant thank Kate’s enough for helping us sort out a trip that was top of our bucket list, she was so knowledgeable and flexible to accommodate our requests.

November 9, 2025
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Reply from Hays Travel - Karen Green

Thank you so much Joanne and I hope you and Tim have an incredible time in India

Rated 5 out of 5 stars

Karen Green Hays Travel

I have been dealing with Karen Green of Hays Travel for over 20 years and I would not use any other travel agent. Karen's knowledge and depth of experience is phenomenal. Karen genuinely cares about all of her clients and spends a tremendous amount of time researching numerous resorts for customers under the criteria that you present to her. It doesn't matter what your budget is nor how far you want to travel. Karen will always sort out the best resort and give you the best possible value for money.

Every resort that Karen has recommended has always far exceeded our expectations and we have always got great value for money.

Karen is friendly, extremely proactive and patient. This together with her tremendous experience makes Karen the only place I would ever go.

I think it is hard to describe adequately Karen's attitude but I think it can best be described as "Yes is the answer now what is the question".

I have recommended a great deal of my friends to Karen and once they have dealt with Karen they always go back. Therefore in consideration of all of the above I have no hesitation in recommending Karen for your next travel plans.

August 31, 2025
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Reply from Hays Travel - Karen Green

Thank you so much Rob...you made me blush and I really appreciate your ongoing business and support

Rated 5 out of 5 stars

Karen Green = 5 Star Service

As always Karen is not only super helpful but always delivers a friendly and professional service. Nothing is ever too much trouble and she will always find you the best deal possible. I wouldn't book with anyone else as her customer service is second to none 🌟

October 30, 2025
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Reply from Hays Travel - Karen Green

Thank you so so much Lisa and I hope you have an amazing Christmas in the Canaries

Rated 5 out of 5 stars

Karen was excellent as always

Karen was excellent as always, she helped modify a multi centre road trip adding additional stops and nights. She worked with me making the changes and booking our perfect trip. Thank you Karen for all your help

October 23, 2025
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Reply from Hays Travel - Karen Green

Thank you so much Jill and I hope you have an amazing time in Texas

Rated 5 out of 5 stars

First class service as always from…

First class service as always from Karen.
Wouldn’t go anywhere else. She gets us exactly what we need.
Thank you again Karen, you are a superstar 😀

October 21, 2025
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Reply from Hays Travel - Karen Green

Thank you so much Lyn and I hope you both enjoy Fuerteventura

Rated 5 out of 5 stars

Karen was very helpful

Karen was very helpful and got the holiday booked quickly.

October 27, 2025
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Reply from Hays Travel - Karen Green

Thanks so much Ceri and have a lovely time in Italy with the family

Rated 5 out of 5 stars

We tend to use Karen as she always…

We tend to use Karen as she always looks after myself and my wife always on hand if we need to ask anything will always look
For the best value. Best travel agent by far

October 22, 2025
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Reply from Hays Travel - Karen Green

Thank you so much Bert and I hope you and Annie have an amazing time in Sorrento

Rated 5 out of 5 stars

Karen was so helpful and professional…

Karen was so helpful and professional couldn't have asked for a better experience in booking my trip. Karen took away all the stress involved. I would highly recommend this service.

October 20, 2025
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Reply from Hays Travel - Karen Green

Thank you so much Olive and I hope you all have a wonderful time in San Francisco

Rated 5 out of 5 stars

Excellent

Excellent, no issues at all. Booked with Karen previously & will again.

October 17, 2025
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Reply from Hays Travel - Karen Green

Thank you so much Nick and have a great time in New York

Rated 5 out of 5 stars

Karen went above & beyond

Karen was very helpful, she went above & beyond to sort out a family cruise for us. Made me feel at ease.Handled all my queries professionally.
Will definitely book with her again, highly recommended.

October 15, 2025
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Reply from Hays Travel - Karen Green

Thank you so so much Kerry and I hope you and the family have a fab time on the cruise

Rated 5 out of 5 stars

Karen is such an asset to Hays

Karen is such an asset to Hays. She is lovely and friendly. Nothing is too much bother to ask about . Making travel like the olden days before technology ruined customer service so straight forward and simple.

October 14, 2025
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Reply from Hays Travel - Karen Green

Thank you so much Marianne and I hope you enjoy the fab Canada trip

Rated 5 out of 5 stars

Karen is the G

Karen was so patient as we debated and changed hotels, gratuities on or off, flight times/stopovers v direct, and transfers include or not included. Her personal knowledge was the best help. She kept in touch by email and seemed to be available 24/7. 🤣 Sleep woman!!!! Best service, best value.

October 13, 2025
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Reply from Hays Travel - Karen Green

Thank you so much Nicola and I hope you and the girls have an amazing time on the cruise

Rated 5 out of 5 stars

Karen is so lovely and very helpful…

Karen is so lovely and very helpful with answering any questions and very prompt getting back with answers. We have used Karen for all our holiday booking. Have recommended her to our friends.

October 2, 2025
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Reply from Hays Travel - Karen Green

Thanks so much Susan and have a lovely time on the cruise

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