I have been booking holidays with Karen for the last 20 years and have always received 1st class service and advice. Importantly if a message is left I always get a call back and when Karen says she w... See more
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Karen was brilliant, very informative, very responsive and the booking process has been really simple and smooth with her. We have already asked her to look at something else for us and that won’t be... See more
Dealing with Karen has been an absolute delight. She has been so efficient and professional - swift to answer any queries (of which I had many)! She was patient, clear with her information and offered... See more
Straight forward, simple process, knowledgable staff and quick response to any queries. Can't ask for any more to be honest. An easy experience again
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Karen Green, CF3, Cardiff, United Kingdom
- 2921432167
5.0
Excellent
914 reviews
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Karen is a lovely lady I've booked …
Karen is a lovely lady I've booked with this lady multiple times and there's nothing she won't try help with we've just booked again and would recommend to go to Costa blanch June 2027 can't wait.
February 12, 2026
Reply from Hays Travel - Karen Green
Thanks so much Lesley and I hope you and the family have a great holiday
As always find us a great holiday…
As always find us a great holiday always keep up to date nothing to fault
February 19, 2026
Reply from Hays Travel - Karen Green
Thank you so much Graham and I hope you all have an amazing time on the cruise
Booking a holiday
Answered every question I had, had great knowledge of the destination’s I enquired about & extremely helpful in every aspect of booking my holiday, very happy. Thank you Karen
February 19, 2026
Reply from Hays Travel - Karen Green
Thanks so much Anthony and I hope you all had a fab time in Spain
Karen is GREAT
This is our 3rd or 4th time now booking our annual summer holiday with Karen. She is BRILLIANT and makes the process easy and stress free, and always helps us to find the perfect holiday for myself and my husband!
February 10, 2026
Reply from Hays Travel - Karen Green
Thanks so much Holly and I hope you had an amazing time in Lanzarote
Karen provided us with a a range of…
Karen provided us with a a range of options which meets our needs and preferences
February 18, 2026
Reply from Hays Travel - Karen Green
Thank you so much Paula and I hope you have an amazing time on the cruise
Always use Karen at hayes for our…
Always use Karen at hayes for our holiday bookings and have never received anything but excellent service.
February 10, 2026
Reply from Hays Travel - Karen Green
Thanks so much Sian and I am so pleased you all enjoyed Riga
Excellent service again
Excellent service again, nothing to much trouble, found holiday great price and booked same day, will not use anyone else going forward
February 16, 2026
Reply from Hays Travel - Karen Green
Thanks so much Martin and I hope you have a fab time in Croatia
Reply from Hays Travel - Karen Green
THanks so much Shaun and I hope you had a fab time in Morocco
Excellent service help and advice
Karen Green had excellent service help and advice, nothing to much trouble
February 15, 2026
Reply from Hays Travel - Karen Green
Thanks so much Tracy and I hope you had an amazing time in Malaysia
Karen was very helpful and replied…
Karen was very helpful and replied straight away to my requests and needs.
Karen found me a few choices of holiday to look at with all details supplied.
Very friendly and very helpful.
I have booked and will be back.
February 2, 2026
Reply from Hays Travel - Karen Green
Thanks so much Gina and I hope you had a fab time in Lanzarote
A new adventure
Well everytime I go looking for a great holiday Karen or Tony Green come up trumps. I would never go anywhere else except hays travel .
February 7, 2026
Reply from Hays Travel - Karen Green
Thanks so much Darren and I hope you and Linda have an amazing time in Dubai, Sri Lanka and the Maldives
Karen is always so helpful
Karen is always so helpful. Is always find s the best deals for me. She has so much patience
With me being a pain lol highly recommend to ask Karen to help. I ve been asking Karen to do my holidays for years. And if you need help while abroad she ll do her utmost help. She just the best .
February 6, 2026
Reply from Hays Travel - Karen Green
Thanks so much sandra, always happy to help
It’s always a great experience booking…
It’s always a great experience booking with Karen. It’s like discussing your travel needs with a friend. I wouldn’t use anyone else
February 5, 2026
Reply from Hays Travel - Karen Green
Thank you so much Christina and I hope you both have an amazing time on the cruise
Excellent service yet again!!
January 29, 2026
Reply from Hays Travel - Karen Green
Thanks so much James and have a lovely time in Florida
Karen Green is always a pleasure to…
Karen Green is always a pleasure to work with. I could not ask for better service.
February 3, 2026
Reply from Hays Travel - Karen Green
Thanks so much John and safe flight back to the UK
Karen was very friendly and…
Karen was very friendly and professional, she gave us some good tips to help planning
February 3, 2026
Reply from Hays Travel - Karen Green
Thank you so much Angela and I hope you both have an amazing time on this fab triple centre
Karen is just excellent!
February 3, 2026
Reply from Hays Travel - Karen Green
Thanks so much Phil...have a lovely time in Cyprus
Helpful and responsive and easy to talk…
Helpful and responsive and easy to talk too
January 24, 2026
Reply from Hays Travel - Karen Green
Thank you so much Sarah and have a wonderful time in Dubai
Amazing service
As ever, Karen offered a fantastic service. She is responsive, patient and tailored our holiday with the best possible dates, flights, hotel etc. she also offers remarkable value for money, it’s a win win working with Karen!
February 1, 2026
Reply from Hays Travel - Karen Green
Thank you so much Jon and I hope you all have an amazing time in Rhodes
We use Karen Green and she is brilliant…
We use Karen Green and she is brilliant a wealth of knowledge and always finds us a great deal.
January 20, 2026
Reply from Hays Travel - Karen Green
Thanks so much Sandy and have a lovely time in Fuerteventura
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