Hays Travel - Karen Green Reviews 

914
TrustScore 5 out of 5

5.0

Personal Travel Consultant Karen Green, CF3 Cardiff, GB


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Rated 5 out of 5 stars

I have been booking holidays with Karen for the last 20 years and have always received 1st class service and advice. Importantly if a message is left I always get a call back and when Karen says she w... See more

Rated 5 out of 5 stars

Karen was brilliant, very informative, very responsive and the booking process has been really simple and smooth with her. We have already asked her to look at something else for us and that won’t be... See more

Rated 5 out of 5 stars

Dealing with Karen has been an absolute delight. She has been so efficient and professional - swift to answer any queries (of which I had many)! She was patient, clear with her information and offered... See more

Rated 5 out of 5 stars

Straight forward, simple process, knowledgable staff and quick response to any queries. Can't ask for any more to be honest. An easy experience again


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Karen Green, CF3, Cardiff, United Kingdom

  • 2921432167

5.0

Excellent

TrustScore 5 out of 5

914 reviews

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5.0

All reviews

(914)

120,299 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly

Friendly, smooth and efficient booking process with a knowledgeable and helpful agent.

March 20, 2026
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Reply from Hays Travel - Karen Green

Thank you so much Rob and I hope you had an amazing time on the cruise

Rated 5 out of 5 stars

Karen is brilliant

Karen is brilliant , very knowledgeable and helpful when booking

March 11, 2026
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Reply from Hays Travel - Karen Green

Thanks so much and I cannot wait for you experience this fab holiday in south africa as I know you will love it!

Rated 5 out of 5 stars

Fabulous as always.

Fabulous service as always from Karen. Nothing is too much trouble, Karen goes out of her way to make sure booking a holiday is hassle free.

March 16, 2026
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Reply from Hays Travel - Karen Green

Thanks so much Mark and I hope you both had an amazing time in Kefalonia

Rated 5 out of 5 stars

Karen is great

Karen is great , know what we like and never disappoints.

March 12, 2026
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Reply from Hays Travel - Karen Green

Thanks so much Bruce and I hope you both had a fab time in Sorrento

Rated 5 out of 5 stars

Karen is so helpful and I am always…

Karen is so helpful and I am always confident I will have a lovely holiday

February 26, 2026
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Reply from Hays Travel - Karen Green

Thanks so much alyson and I hope you had an amazing time in Benalmadena

Rated 5 out of 5 stars

Fantastic Service

First class service as always! Karen always goes above & beyond with the booking of the holiday thru to the actual holiday itself, nothing is too much trouble. Good prices & always ready to help!

March 7, 2026
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Reply from Hays Travel - Karen Green

Thanks so much Julie and and I hope you all had an amazing time on the cruise

Rated 5 out of 5 stars

Excellent service as always.

Been booking with Karen for many years. Always first class service and follow up.

February 27, 2026
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Reply from Hays Travel - Karen Green

Thans so much Garry and I hope you have a fab time in Thailand

Rated 5 out of 5 stars

Karen made my experience 5 *

Karen made my experience 5 *. As always she listened to my requirements and found me what I was looking for.

March 3, 2026
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Reply from Hays Travel - Karen Green

Thanks so much Lesley Anne and I hope you had a lovely time in Tenerife

Rated 5 out of 5 stars

Hays Travel, Karen Green

Have used Hays Travel, specifically Karen Green on several occasions. Karen has always responded very quickly and understands my precise requirements. Have always been very happy with the holidays she has arranged for me. The deals she’s arranged have always been competitively priced.

March 2, 2026
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Reply from Hays Travel - Karen Green

Thanks so much Eileen and I hope you had a lovely time in Spain

Rated 5 out of 5 stars

Excellent service

Karen is soooo helpful and spent a lot of time listening to exactly what I wanted and then considerable time and effort to achieve it for me.

February 28, 2026
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Reply from Hays Travel - Karen Green

Thanks so much Neil, very much appreciated

Rated 5 out of 5 stars

Karen allows knows exactly what I am…

Karen allows knows exactly what I am looking for. The personal experience she imparts is essential and I feel safer as a solo female traveller on her advice. Always there when needed and up for a challenge.

February 28, 2026
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Reply from Hays Travel - Karen Green

Thanks so so much Karina and I hope you have an aamzing time in India

Rated 5 out of 5 stars

Very helpful nothing to much trouble…

Very polite and nothing to much trouble for her. I explained what we wanted and she sorted everything out for us. This is the second holiday she has arranged for us.

February 26, 2026
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Reply from Hays Travel - Karen Green

Thank you so much Bethan and I hope you all have an amazing time on the cruise

Rated 5 out of 5 stars

Brilliant customer service

Karen has been contactable, efficient and true to her word. Bookings with her has been plain sailing which I hope our Antarctic cruise will be. Great experience

February 17, 2026
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Reply from Hays Travel - Karen Green

Thank you so much Bev and I hope you all have an amazing time on the cruise and stay holiday

Rated 5 out of 5 stars

Karen has been very helpful and…

Karen has been very helpful and listened to what we needed and our requirements. Nothing appeared to be too much trouble for her.

February 23, 2026
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Reply from Hays Travel - Karen Green

Thank you so much Sandra and I hope you all have an amazing time on the cruise

Rated 5 out of 5 stars

Someone competant to arrange a complicated plan for a large group of a family made simple and safe

The travel consultant was able to check our personalised requirements for our flights to India as we discussed the issues .She highlighted what was on offer to make our decisions safe and suitable for our needs We are 3 branches of a family travelling together incl elderly so assisted travel was one suggestion to enable us . Longer times at the crossovers half way thro' the journey were arranged so less chance of missing connecting flights to accomodate the elderly in the group. Excellent work by Karen.

February 9, 2026
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Reply from Hays Travel - Karen Green

Thank you so much and I hope you all have an amazing time In India

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