I have been booking holidays with Karen for the last 20 years and have always received 1st class service and advice. Importantly if a message is left I always get a call back and when Karen says she w... See more
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Karen was brilliant, very informative, very responsive and the booking process has been really simple and smooth with her. We have already asked her to look at something else for us and that won’t be... See more
Dealing with Karen has been an absolute delight. She has been so efficient and professional - swift to answer any queries (of which I had many)! She was patient, clear with her information and offered... See more
Straight forward, simple process, knowledgable staff and quick response to any queries. Can't ask for any more to be honest. An easy experience again
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Karen Green, CF3, Cardiff, United Kingdom
- 2921432167
5.0
Excellent
914 reviews
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Excellent Customer Service
I have been contacting Karen Green from Hays Travel for over 30 years to help with my travel requirements for the USA.
Karen is consistently helpful , friendly and professional .
As always easy booking process , leaving me 100% confident, always nice to talk over the phone .
Would not use anyone else !
Definitely would recommend.
April 17, 2026
Reply from Hays Travel - Karen Green
Thank you so much Angie and have a fab time on the west coast
Karen came up trumps as usual we have…
Karen came up trumps as usual we have been with her about 25 years and never had a bad holiday. We follow her advice diamond.
April 22, 2026
Reply from Hays Travel - Karen Green
Thanks so much Bob and have a fab time in Mexico
Karen Green amazing as always
Karen Green has been amazing as always. She works above & beyond to exceed our expectations
April 28, 2026
Reply from Hays Travel - Karen Green
Thanks so much Cathy and I hope you have an amazing time on the cruise
Karen as always been very helpful and…
Karen as always been very helpful and keeps you updated throughout the process. Have used Karen for many many years. This speaks volumes
April 23, 2026
Reply from Hays Travel - Karen Green
Thanks so much dean and I hope you had a fab time in Lanzarote with the family
Karen always responds promptly and in a…
Karen always responds promptly and in a friendly, efficient manner whenever I’ve made enquires.
I’ve recently booked to go to Italy next year after having received all relevant information from her, allowing me to make an informed choice. . Thank you.
April 10, 2026
Reply from Hays Travel - Karen Green
Thanks so much Sandra and I hope you have a great time in Italy
Efficient
Efficient, friendly, helpful and knowledgeable.
I would totally recommend Karen and Hays!!
April 14, 2026
Reply from Hays Travel - Karen Green
Thanks so much Sian and I hope you have an amazing time in Canada
Karen is incredible at what she does
Karen is incredible at what she does, we were in a very difficult situation due to the current political situation, she was fantastic in helping us reschedule our current holiday and provide us a new one.
April 16, 2026
Reply from Hays Travel - Karen Green
Thank you so much Toni I am so glad we could get you rebooked and hope you had an amazing time
Reply from Hays Travel - Karen Green
Thank you so much Karen and I hope you all have an amazing time in Ecuador
Reply from Hays Travel - Karen Green
Thanks so much Gary and I hope you both had a fab time in Gran Canaria
Speaking to Karen was a pleasure woukd…
Speaking to Karen was a pleasure woukd definitely recommend her to friends and family
April 11, 2026
Reply from Hays Travel - Karen Green
Thank you so much Anita and I hope you all have an amazing time on the cruise
Reply from Hays Travel - Karen Green
Thank you so much Susan and I hope you all have an amazing time on the cruise
Reply from Hays Travel - Karen Green
Thank you so much Brian and I hope you all have an amazing time on the cruise
Karen Green… Superstar!
Karen Green always comes up with the right solution at a competitive price - this time car hire in USA.
April 8, 2026
Reply from Hays Travel - Karen Green
Thank you so much Bob and have a fab time in Orlando
Excellent service once again from Karen…
Excellent service once again from Karen Green. Nothing is too much trouble for Karen & she ensures you get the best possible deal. Highly recommended.
March 12, 2026
Reply from Hays Travel - Karen Green
Thank you so much Karena and I hope you all have an amazing time on the cruise
Karen is absolutely amazing
Karen is absolutely amazing, within less than 24 hours I had booked after she’d recommended which was best out of the 3 I found, based on her own experiences. We’ve booked with her now for years and would never go elsewhere, she is always on hand if we need her. Highly recommend ❤️
April 5, 2026
Reply from Hays Travel - Karen Green
Thanks so much Millie and I hope you enjoyed Lindos as much as we did
Karen as always went the extra mile to…
Karen as always went the extra mile to find our perfect holiday. Nothing too much trouble. Excellent service easy to book
March 21, 2026
Reply from Hays Travel - Karen Green
Thanks so much Alison and I hope you all have a lovely time in the Caribbean
amazing so approachable and friendly
Karen is amazing so approachable and friendly always able to find what we're looking for.
Will continue to use Karen doing foward
March 18, 2026
Reply from Hays Travel - Karen Green
Thank you so much Louise and I hope you all have an amazing time on the cruise
Repeat booking
Another trip booked with Karen- wouldn’t dream of doing it myself. Karen is so fantastic at what she does, taking care of all the details to take the pressure off us. Working to our timescale at times suitable for us ( which is normally never in her expected working hours) we couldn’t ask for more. Thanks again for another stress free booking xx
March 14, 2026
Reply from Hays Travel - Karen Green
Thanks so much Paula and I hope you had a lovely time in Tenerife
Karen was extremely helpful
Karen was extremely helpful, I have used her services in the past and will continue to book holidays through Karen.
March 21, 2026
Reply from Hays Travel - Karen Green
Thanks so much and I hope you have an amazing time in Italy
Flawless service
As always, Karen was extremely helpful and sorted our holiday or quickly and efficiently. She is an absolute star!
March 20, 2026
Reply from Hays Travel - Karen Green
Thanks so much Jackie and I hope you and Tim have a lovely time
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