I have been booking holidays with Karen for the last 20 years and have always received 1st class service and advice. Importantly if a message is left I always get a call back and when Karen says she w... See more
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Karen was brilliant, very informative, very responsive and the booking process has been really simple and smooth with her. We have already asked her to look at something else for us and that won’t be... See more
Dealing with Karen has been an absolute delight. She has been so efficient and professional - swift to answer any queries (of which I had many)! She was patient, clear with her information and offered... See more
Straight forward, simple process, knowledgable staff and quick response to any queries. Can't ask for any more to be honest. An easy experience again
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Karen Green, CF3, Cardiff, United Kingdom
- 2921432167
5.0
Excellent
912 reviews
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Karen and Tony Green are amazing
Karen and Tony Green are amazing, innovative, hardworking with exacting standards. Nothing is too much trouble for them. I have been using them for our holidays, flights for the past 30 years.
July 12, 2026
Karen was very quick to reply to ant…
Karen was very quick to reply to ant questions and made the booking process so easy. Will definitely use her again
July 10, 2026
Karen was very helpful and found me…
Karen was very helpful and found me just what I wanted. I have been booking holidays through Karen Green for around 20 years, she goes over and beyond every time.
July 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Being on the wrong side of 75…
Being on the wrong side of 75 technology really scares us but with the fantastic help of Karen who guides us through everything needed for a very stress less booking process enabling us to sit back and enjoy our holiday knowing everything has been taken care of care off — many thanks again Karen —-/ Steve Cheryl halbert
June 25, 2026
Reply from Hays Travel - Karen Green
Thank you so much Cheryl and Steve and have a lovely time in Rhodes
Karen is always available
Karen is always available, always lovely and finds the best holidays at the best prices. I have been using her for years and would never go anywhere else. She is just the best
June 27, 2026
Reply from Hays Travel - Karen Green
Thank you so much Hazel and I hope you both have an amazing holiday in Rhodes
Karen was excellent
Karen was excellent! Kind and went above and beyond. Would highly recommend
June 24, 2026
Reply from Hays Travel - Karen Green
Thank you so much Charlie and have a fab time in Rome
Fantastic !
Karen is amazing. This isn’t our first booking with her. Super responsive, translates our requirements into brilliant options and then really easy to complete the transaction.
100% recommend.
June 12, 2026
Reply from Hays Travel - Karen Green
Thanks so much Nick and I hope you and the family have an amazing time in Turkey
Great Customer Service
Karen is so helpful even answering queries out of office hours. She always provides great service.
May 28, 2026
Reply from Hays Travel - Karen Green
Thank you so much Jane and I hope you both have an amazing time on the tour
We have booked many holidays through Karen Green at Hays Travel for many years. We have never had any instances where she has not been able to deal with and totally professional. Thank you.
We have booked holidays through Karen Green Hays T
June 4, 2026
Reply from Hays Travel - Karen Green
Thank you so much David and I hope you both have a fab time in Corfu
I recently booked my holiday through…
I recently booked my holiday through Karen Green at Hays Travel after being recommended by my sister who she had assisted with her Holliday booking
My booking was a fantastic experience. Karen made everything simple, stress.free and quick, Great communication, Great options, Great service, highly recommend . I shall definately be using Hays / Karen again.
March 9, 2026
Reply from Hays Travel - Karen Green
Thank you so much Alan and I hope you both have a lovely time in Lanzarote
Karen Green was brilliant as usual and…
Karen Green was brilliant as usual and we were booked very quickly. High recommend.
May 26, 2026
Reply from Hays Travel - Karen Green
Thank you so much Kerry and I hope you have a fab time in the Caribbean
Reply from Hays Travel - Karen Green
Thank you so much Pamela and I hope you have a lovely time in Thailand
Excellent Travel Consultant
Karen was great to deal with from the outset. Very personable and attentive. Communication was swift when replying to questions. Even called me late on the Sunday night for me to book, looking into different options for flights for us. Checking to see if I understood the ESTA visa application and giving advise on my change of passport situation. Will definitely keep an eye on her facebook page for future deals .
May 31, 2026
Reply from Hays Travel - Karen Green
Thanks so much Lyndsey and I hope you have an amazing time in Ecuador
Reply from Hays Travel - Karen Green
Thanks so much Emma and have a lovely time in Rhodes
Reply from Hays Travel - Karen Green
Thank you so much Karen and have an amazing time in Ecuador
Karen found the flights we needed…
Karen found the flights we needed really quick and everything was sorted perfectly.
May 28, 2026
Reply from Hays Travel - Karen Green
Thanks so much Linda and have a fab time in the States
Karen is amazing
Karen is amazing. She works really hard to deliver the holiday we want without breaking the bank. I couldn’t ask for a more friendly, professional or diligent person.
May 23, 2026
Reply from Hays Travel - Karen Green
Thank you so much Mark and have a wonderful time in Cyprus
As usual karen was excellent good…
As usual karen was excellent good advice with great service and very knowledgeable
May 23, 2026
Reply from Hays Travel - Karen Green
Thanks so much Graham and enjoy your holiday in Orlando
Booking our holiday was quick & easy
Booking our holiday was quick & easy, Definitely wouldn't book with anyone else 🙂The service we received was 100% better than sitting for a hour in a shop,Couldn't thank Karen enough for her help with getting us the best price for our holiday 🙂
May 18, 2026
Reply from Hays Travel - Karen Green
Thanks so much Tina and I hope you have a fab time in Turkey
karen at starbuys is absolutely bri…
karen at starbuys is absolutely bri would not use anyone else sorry for the delay in replying computer had major problems
March 5, 2026
Reply from Hays Travel - Karen Green
Thanks so much Pam and enjoy Myrtle Beach
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