Karen was brilliant, very informative, very responsive and the booking process has been really simple and smooth with her. We have already asked her to look at something else for us and that won’t be... See more
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Straight forward, simple process, knowledgable staff and quick response to any queries. Can't ask for any more to be honest. An easy experience again
Dealing with Karen has been an absolute delight. She has been so efficient and professional - swift to answer any queries (of which I had many)! She was patient, clear with her information and offered... See more
Another trip booked with Karen- wouldn’t dream of doing it myself. Karen is so fantastic at what she does, taking care of all the details to take the pressure off us. Working to our timescale at times... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Karen Green, CF3, Cardiff, United Kingdom
- 2921432167
5.0
Excellent
912 reviews
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Fantastic Representative Karen Green…
Fantastic Representative Karen Green assisted with payment and booking query efficiently.
Exceptional customer service
August 3, 2026
Great service.
Karen Green ( Hay's Travel ) is always ready to help with booking a holiday. She's efficient, helpful and responds quickly to our enquiries. This is the third time this year we have book a holiday with her.
July 27, 2026
Ist time Hays booker
Karen was really helpful and very informative.She obviously is very experienced and answered all of my questions immediately.
Will definitely use her again
Very simple and straightforward booking process
August 2, 2026
Just booked our 3rd holiday with Karen
I have just booked our 3rd holiday with Karen at Hays.
Extremely helpful, supportive and all information given without being pushy.
Made everything easy and have booked some amazing holidays.
A very open and honest approach and enjoy seeing holidays she has gone on and recommends.
August 1, 2026
Karen Green is fantastic!
Karen Green is fantastic!
I would definitely recommend booking with Karen. She is knowledgeable, patient and honest.
July 24, 2026
5 star treatment
July 29, 2026
Karen was so quick to respond to our…
Karen was so quick to respond to our message and very friendly & helpful with all the questions we had
First class Travel Consultant👏
July 28, 2026
Fabulous start to finish
July 21, 2026
First Class Service
Dealing with Karen has been an absolute delight. She has been so efficient and professional - swift to answer any queries (of which I had many)! She was patient, clear with her information and offered super advice. I would not hesitate to deal with her again- in fact, she will be my first port of call going forward. I would not hesitate to recommend her.
July 24, 2026
Karen at Hays travel is exceptional
Karen at Hays travel is exceptional, an amazing asset to your company,
This is our second holiday booking in a few months booked with karen, we haven't even gone our first holiday,
Never met anyone as efficient, kind, caring, thorough as karen, so informative and pleasant, we would not go anywhere else for our precious holidays, karen your a gem , thank you
July 19, 2026
Very helpful and professional with a…
Very helpful and professional with a great subject knowledge Karen was great
July 17, 2026
Very good always explain every thing so…
Very good always explain every thing so you can understand what is going on no problems very good
July 9, 2026
Always booked with Karen
Always booked with Karen. Experienced and professional. Friendly constructive help and advice. Would not go with anyone else. She has always found us the perfect holiday .
July 16, 2026
Excellent
Excellent, quick, efficient service, great response and so willing to help! Thanks for bring fantastic, it’s very much appreciated!
July 15, 2026
Another first class experience provided…
Another first class experience provided by Karen . A brilliantly easy booking process followed by a holiday that was perfect in every way .
Karen not only provides very very good recommendations but also manages to be always available once bookings are made . Countless holidays booked through Karen by our family and friends . 👍👌
July 1, 2026
Karen and Tony Green are amazing
Karen and Tony Green are amazing, innovative, hardworking with exacting standards. Nothing is too much trouble for them. I have been using them for our holidays, flights for the past 30 years.
July 12, 2026
Karen was very quick to reply to ant…
Karen was very quick to reply to ant questions and made the booking process so easy. Will definitely use her again
July 10, 2026
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