Kathryn Benson is amazing!! Very very fast response and the whole process from the first question to completing the booking was efficient and professional!! Nothing was too much bother, and even after... See more
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Kathryn is so friendly and helpful! We have booked two holidays with her now and I wouldn’t hesitate to use her again. We had quite specific requirements for our first abroad holiday with two youn... See more
We’ve used many different travel agents and online travel services before and they all seem to be head baffling. This is the first time we’ve used Kathryn and honestly was so simple and easy to use an... See more
Kathryn was brilliant, she was so quick getting back to us, even on a Sunday! We had lots of special requirements which meant she had to go the extra mile to ensure those needs were met, but for Kathr... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Kathryn Benson, LS11, Leeds, United Kingdom
- 1138275565
4.8
Excellent
166 reviews
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Nothing is a problem no matter what
Nothing is a problem no matter what.
Great help with every question.
May 28, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
5 Star well deserved review !!
This is our 6th holiday booked with Kathryn and once again she was incredible. Kathryn is very knowledgeable, very friendly and excellent in the work she does. I highly recommend her and we will be booking with her again in the very near future. Thanks again Kathryn!
May 9, 2025
Reply from Hays Travel - Kathryn Benson
Thank you so much for your kind words and for leaving me a fabulous review. It is very much appreciated
Friendly and easy service found me lots…
Friendly and easy service found me lots of different options
May 12, 2025
Reply from Hays Travel - Kathryn Benson
Thank you for booking with me, I hope you have a fantastic holiday!
Reply from Hays Travel - Kathryn Benson
Many thanks for booking with me and for leaving me a lovely review
Very helpful and polite had no issues…
Very helpful and polite had no issues and was quick at getting all booked up and sending information over 👍
April 1, 2025
Reply from Hays Travel - Kathryn Benson
Thank you for leaving me a review, it is very much appreciated
Kathryn was so helpfull she got us a…
Kathryn was so helpfull she got us a good deal she did everything that was needed to help set the direct debit seats on the plane
March 15, 2025
Reply from Hays Travel - Kathryn Benson
It was my pleasure, thank you for booking with me - I hope you have a lovely holiday
booked yesterday with kathryn benson…
booked yesterday with kathryn benson was very helpful with everything flight times , airport , seating wpukd definantly book again xx
March 19, 2025
Reply from Hays Travel - Kathryn Benson
You are very welcome, thank you for your lovely review
Saw the advertisement for the holiday…
Saw the advertisement for the holiday on Facebook ,I private message straight away ,Sunday afternoon .
Response was quick and book was super easy .
March 17, 2025
Reply from Hays Travel - Kathryn Benson
Thank you so much for booking with me and for leaving me a lovely review
Good experience booking with Kathryn
Kathryn was easy to contact and responded quickly to my message and subsequent queries. Very helpful in securing our booking, thank you.
March 8, 2025
Reply from Hays Travel - Kathryn Benson
You are very welcome, thank you for booking with me
Kathryn made booking a holiday so…
Kathryn made booking a holiday so simple and was extremely helpful
February 25, 2025
Reply from Hays Travel - Kathryn Benson
Thank you so much, it was my pleasure
Kathryn has been very helpful and…
Kathryn has been very helpful and informative with all the different holiday options we was thinking about .
No matter the time Kathryn was there to help .
February 6, 2025
Reply from Hays Travel - Kathryn Benson
Thank you so much for your lovely review
Kathryn Benson was very helpful
Kathryn Benson was very helpful. We were abroad when we first messaged and she was patient as we had to wait until we got home to arrange doggy care before we could proceed. Looking forward to our holiday to Djerba. Very easy to book and get all the information we needed.
February 14, 2025
Reply from Hays Travel - Kathryn Benson
Thank you so much for booking with me and for leaving me a 5 star review
Reply from Hays Travel - Kathryn Benson
You are very welcome, thank you for booking with me
Firstly the deal offered was very good…
Firstly the deal offered was very good , Kathryn was very responsive and talked me though to process as I'd never booked a holiday like this before would highly recommend
February 2, 2025
Reply from Hays Travel - Kathryn Benson
thank you so much for your lovely review
Hassle free
Easy to phone and speak to someone to organise my holiday .Great price holiday to.
February 2, 2025
Reply from Hays Travel - Kathryn Benson
Thank you so much for your review
Kathryn was so helpful I was a bit…
Kathryn was so helpful I was a bit fussy on where to stay and go but she was very patient with my request and sorted all my travel/hotels needs out
Amazing Service
January 30, 2025
Reply from Hays Travel - Kathryn Benson
Thank you so much for your review, it was my pleasure to be able to get you booked
Kathryn has been amazing and answered…
Kathryn has been amazing and answered all of my many questions very promptly. Very professional service which made it very easy for me
January 30, 2025
Reply from Hays Travel - Kathryn Benson
Thank you so much for your review, it is very much appreciated
Kathryn is the worst at service
What can I say. Kathryn is blunt, rude, ignores messages - even though she’s still posting (over several hours) more holidays. She’s all about taking bookings but NOT to help those who have already booked with her!! Massive red flag!!!!!
The holiday she booked for me went wrong so I got a refund & she told me she will transfer my insurance when I make a new Hays booking. I made a new booking & then she blocked me, so I can’t message her to transfer my insurance-(which I have paid for!!). Very inappropriate & highly unprofessional! I am absolutely disgusted how she has treated me.
I had to contact Customer service for them to contact her. Scrap that I want them to contact her manager! So disappointed in the whole experience with her.
The only reason I booked with her is because she put out a begging help fb post saying she will have to pack her job in if she doesn’t start getting more bookings. So I felt sorry for her & went with her…. Now I understand why she was in that pitiful state in the first place. All her own doing by the sounds of it.
I would highly recommend Hays but not with Kathryn!!!!!
January 30, 2025
Reply from Hays Travel - Kathryn Benson
It was my pleasure,you know where I am when you are ready to book your next holiday
Reply from Hays Travel - Kathryn Benson
Thank you so much
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