Fabulous service from Elaine at Hays in Keighley. I would highly recommend her to anyone who needs advice and help with their holiday. Elaine had immeasurable patience with my booking and also has a... See more
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We visited the shop in Keighley , WestYorkshire. With an idea of the holiday we had thought of . Michaela was on hand and discussed the possibilities of what we wanted. She really knew her stuff and w... See more
Company replied
It’s always a pleasure to visit the Keighley shop, as the staff as so friendly and helpful, going above and beyond. Would highly recommend.
Company replied
The original hotel I wanted to book was full so the assistant helped me select another nice hotel. My only gripe is that she said we had a side sea view with garden views but when I got home and looke... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Airedale Shopping Centre, opposite Argos, BD21 3PF, Keighley, United Kingdom
- 01535 358504
4.9
Excellent
657 reviews
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It’s always a pleasure to visit the…
It’s always a pleasure to visit the Keighley shop, as the staff as so friendly and helpful, going above and beyond. Would highly recommend.
July 22, 2026
Reply from Hays Travel - Keighley
thank you for your lovely review we hope you have a fantastic holiday
The clerk was wonderful
The clerk was wonderful - despite being on her own (and there being quite a wait while she saw other customers) - she was patient and helpful. I would've given 5 stars if I hadn't had to wait so long. Her name was Elaine.
July 24, 2026
Reply from Hays Travel - Keighley
Thank you Paula for your review , i'm sorry you had to wait and been so patient, we are short staff at the moment . Thank for booking with me , it was a pleasure to book your long time coming holiday , i'm sure you will have a wonderful time . Elaine :-)
Fabulous service from Elaine
Fabulous service from Elaine at Hays in Keighley. I would highly recommend her to anyone who needs advice and help with their holiday. Elaine had immeasurable patience with my booking and also has a lovely sense of humour. Thankyou!
July 17, 2026
Reply from Hays Travel - Keighley
Good Afternoon Julie, Thank you for your wonderful review , it was my pleasure to book you holiday and to make sure everything runs smoothly when your at the airport . Have amazing Holiday . Thank You Elaine :-)
Always friendly and professionsl.I…
Always friendly and professionsl.I always book holidays here,they go out of their way to help.
July 21, 2026
Reply from Hays Travel - Keighley
Thank you for your lovely review have a fantastic cruise
Helpful and friendly service
July 21, 2026
Reply from Hays Travel - Keighley
Thank you for your lovely review we hope you have a fantastic holiday
Brilliant service from both Michaela…
Brilliant service from both Michaela and Elaine. They were so helpful and supportive especially as I have not been able to book a holiday for some years.
July 17, 2026
Reply from Hays Travel - Keighley
Thank you for your lovely review we hope you have a fantastic holiday
Friendly and patient staff with expert…
Friendly and patient staff with expert knowledge
July 16, 2026
Reply from Hays Travel - Keighley
Thank you very much for your review :)
We visited the shop in Keighley
We visited the shop in Keighley , WestYorkshire. With an idea of the holiday we had thought of . Michaela was on hand and discussed the possibilities of what we wanted. She really knew her stuff and we finally agreed on a fabulous holiday and placed our booking. She was really friendly and interested in what we were looking for. To the point we actually booked two getaways . We had such a great experience with her that we will definitely book more holidays with her. A real asset to the company. She made everything so easy.
July 9, 2026
Reply from Hays Travel - Keighley
Thank you for your lovely review Celia I hope you have a fantastic time on both holidays
Reply from Hays Travel - Keighley
Thank you for your lovely review have a lovely holiday
Elaine was welcoming and friendly
Elaine was welcoming and friendly. Very knowledgeable and found us what we wanted without any fuss.
July 6, 2026
Reply from Hays Travel - Keighley
Thank you very much for your lovely review :)
We always book with Mikila ( not sure…
We always book with Mikila ( not sure how to spell it ) at your keighley branch. We are never rushed. She helps us get the best bargains She is the best
June 28, 2026
Reply from Hays Travel - Keighley
Thank you for booking Patricia :)
Elaine at the Keighley branch was…
Elaine at the Keighley branch was fantastic and extremely patient with me and found me the perfect holiday for a party of 14 people.
July 1, 2026
Reply from Hays Travel - Keighley
Thank You Diane for your lovely review , i'm so glad we got it booked for you and your family holiday to make memories :-) Elaine
Great service very helpful staff help…
Great service very helpful staff help us to choose better holidays package
June 28, 2026
Reply from Hays Travel - Keighley
Thank you very much for your review Mr Ali! :)
I definitely recommend
This is the 2nd holiday I've booked with Hays, Keighley.
Michaela has been very friendly and extremely helpful on both occasions.
I would definitely recommend to my friends
June 18, 2026
Reply from Hays Travel - Keighley
thank you Christine for your lovely review!
Great service found the exact holiday…
Great service found the exact holiday we wanted and also taking my mother booking 2 rooms including £100 reduction from our holiday price and £50 from my mothers so overhaul well impressed
June 22, 2026
Reply from Hays Travel - Keighley
Thank you very much for your review :) we are glad you found the holiday you were looking for!
The original hotel I wanted to book was…
The original hotel I wanted to book was full so the assistant helped me select another nice hotel. My only gripe is that she said we had a side sea view with garden views but when I got home and looked the hotel up, there were a number of different rooms I could have selected eg premium etc. These weren’t mentioned.
June 18, 2026
Reply from Hays Travel - Keighley
Thank you for your review Janet, thank you for picking up on this we will address it with our staff member to ensure all options are made clear to the customer :)
Keighley branch really helpful and…
Keighley branch really helpful and patient booked yesterday. Thanks, Hays 😊
June 17, 2026
Reply from Hays Travel - Keighley
Thank you for your lovely review have a great time in Barcelona
The ladies at the Keighley branch are…
The ladies at the Keighley branch are very helpful and knowledgeable when it comes to making a booking. They always go the extra mile to make what could be an ordeal into a pleasant experience.
June 13, 2026
Reply from Hays Travel - Keighley
Thank you for the lovely review we hope you have a fantastic time
Izzy is super helpful and went out of…
Izzy is super helpful and went out of her way to help us plan our trip. She has booked many trips for me and always been efficient
June 6, 2026
Reply from Hays Travel - Keighley
Thank you Sandra for your lovely review !! :)
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