Elaine was so welcoming , friendly and helpful, ensuring that we could book the holiday we wanted. Hays looked after the booking process, a first rate service! We'll be back.
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We were served by a very experienced member of staff. She was most helpful, friendly and knowledgeable. It was a challenge to get a relatively late booking which incorporated our preferences. We will... See more
Company replied
We visited the shop in Keighley , WestYorkshire. With an idea of the holiday we had thought of . Michaela was on hand and discussed the possibilities of what we wanted. She really knew her stuff and w... See more
Company replied
Fabulous service from Elaine at Hays in Keighley. I would highly recommend her to anyone who needs advice and help with their holiday. Elaine had immeasurable patience with my booking and also has a... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Airedale Shopping Centre, opposite Argos, BD21 3PF, Keighley, United Kingdom
- 01535 358504
4.9
Excellent
676 reviews
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Always a brilliant service with all the team here in keighley
Always a brilliant service with all the staff Michaela knew my needs as a regular customer and nothing is too much trouble it’s a pleasure going into this shop and consider the staff as friends x well done to all the team x
March 29, 2026
Reply from Hays Travel - Keighley
Thank you for your lovely review :)
Keighley staff always very helpful and…
Keighley staff always very helpful and nothing is too much trouble.
March 29, 2026
Reply from Hays Travel - Keighley
Thank you for your lovely review :)
Very helpful, booked on the spot
Great advice & information from the agent whom we spoke too.
March 21, 2026
Reply from Hays Travel - Keighley
Thank You for your lovely review we hope you have a lovely holiday
The staff member was very efficient but…
The staff member was very efficient but friendly. She answered all my questions and ensured that I was completely satisfied that the holiday I booked was perfect.
March 24, 2026
Reply from Hays Travel - Keighley
Thank you very much for your lovely review! We hope you have a fantastic holiday! :D
We knew what we wanted and where to go
We knew what we wanted and where to go, and the assistant was professional and did not rush us as we had to try and book in sequence with another party whom we are going with who are from Ireland. All went smoothly and all booked on the same cruise now.
March 22, 2026
Reply from Hays Travel - Keighley
Thank you very much for your lovely review :)
Reply from Hays Travel - Keighley
Thank you for your lovely review Ian :)
Reply from Hays Travel - Keighley
It was a pleasure helping you Annemarie :)
Three of us come back year after year
Three of us come back year after year, we always go with JET2 and Hays make it so easy, its hassle free so why wouldnt we.
March 9, 2026
Reply from Hays Travel - Keighley
Thanks so much for your review Raymond. Were pleased you like to use Hays every year. We look forward to welcoming you back in branch soon!
Reply from Hays Travel - Keighley
Thank you Keith for your lovely review!
Chantelle in Keighley was very pleasant…
Chantelle in Keighley was very pleasant efficient and helpful.
March 11, 2026
Reply from Hays Travel - Keighley
Thank you very much for your lovely review :)
The lady who told we booked the holiday…
The lady who told we booked the holiday with was polite and friendly. She found us our family holiday. Wr have used hays numerous times, Highly recommend them.
March 10, 2026
Reply from Hays Travel - Keighley
We're happy to hear that you found our team member polite and friendly, and that we could find your family holiday. Thank you for recommending us! :)
Friendly and very infomative…
Friendly and very infomative staff.booked a great holiday for us.
February 23, 2026
Reply from Hays Travel - Keighley
Thankyou for your review Ian. We hope you come back and book with us again!
A pleasant welcome from your assistant…
A pleasant welcome from your assistant Chantelle, who was efficient, and explained the booking arrangement clearly, and made all our required arrangements,
February 26, 2026
Reply from Hays Travel - Keighley
Thank you very much for your lovely review :)
Fantastic experience booking a holiday…
Fantastic experience booking a holiday to Disneyland Paris with Elaine at Keighley branch! She did everything she could to really listen to our requirements and even went as far as to lend me her reading glasses when I had forgotten mine! Lovely relaxed environment and top quality service all round. Thanks Elaine !
February 21, 2026
Unprompted review
Reply from Hays Travel - Keighley
Thank you so much for your lovely review Catherine :-) It was my pleasure to get your Dream Holiday In Disney Paris :-) Elaine
Lovely service nothing is to much for…
Lovely service nothing is to much for them they will spend all day till they get it right for you
February 24, 2026
Reply from Hays Travel - Keighley
Thank you for your kind review :)
Michaela at Keighley
We were offered a holiday we had not previously thought of as we had to change our original plans for time of year. We are now looking forward to something completely different.
February 17, 2026
Reply from Hays Travel - Keighley
Thank you Rhonda for your lovely review I hope you all have a fantastic time on your cruise
Reply from Hays Travel - Keighley
Thank you for your lovely review we hope you have a lovely holiday
Friendly and helpful
Izzy was really good and patient and found us the perfect holiday She was very friendly and chatty
February 12, 2026
Reply from Hays Travel - Keighley
Thank you for your lovely review Denise!! :)
Reply from Hays Travel - Keighley
Thank you Susan for your review :)
Very friendly staff really helpful have…
Very friendly staff really helpful have booked multiple holidays with them .
February 7, 2026
Reply from Hays Travel - Keighley
Thank you for your lovely review we hope you have a fantastic holiday
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