As always, the service was excellent, got exactly what we wanted at a great price and so much easier and quicker than doing it ourselves. Michaela was brilliant, advisors like her are the reason we AL... See more
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We visited the shop in Keighley , WestYorkshire. With an idea of the holiday we had thought of . Michaela was on hand and discussed the possibilities of what we wanted. She really knew her stuff and w... See more
Company replied
We were served by a very experienced member of staff. She was most helpful, friendly and knowledgeable. It was a challenge to get a relatively late booking which incorporated our preferences. We will... See more
Company replied
Elaine was so welcoming , friendly and helpful, ensuring that we could book the holiday we wanted. Hays looked after the booking process, a first rate service! We'll be back.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Airedale Shopping Centre, opposite Argos, BD21 3PF, Keighley, United Kingdom
- 01535 358504
4.9
Excellent
678 reviews
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Reply from Hays Travel - Keighley
Thankyou for your lovely review :)
Reply from Hays Travel - Keighley
Hello Susan, it was a pleasure booking your fantastic holiday for you. Thankyou for your feedback. Elaine.
Already sent a review last week
Already sent a review last week. Found staff really helpful
June 4, 2025
Reply from Hays Travel - Keighley
Hi thank you for taking the time to right a review and score a 5* experience in the branch with Michaela. I will pass this on to her on her next day in and if you need us in the meantime just pop in or give us a call. Thanks again - Shaun :)
Always book with Keighley Office
Always book with Keighley Office - handy for me and staff friendly and helpful
June 4, 2025
Reply from Hays Travel - Keighley
Hi thank you for taking the time to right a review and score a 5* experience in the branch with Michaela. I will pass this on to her on her next day in and if you need us in the meantime just pop in or give us a call. Thanks again - Shaun :)
Reply from Hays Travel - Keighley
Hi thank you for taking the time to right a review and score a 5* experience in the branch with Michaela. I will pass this on to her on her next day in and if you need us in the meantime just pop in or give us a call. Thanks again - Shaun :)
Helpful and knowledgeable!
The staff at the Keighley branch are what made this experience great, very thorough with every aspect and they found me an ideal package that suited my date requirements, especially at short notice.
Chantelle in particular was fantastic and had great knowledge which helped to narrow down the options.
My only criticism is the outdated all-in-one computers being used at this branch, they are too slow and often hinder the experience, a quick and simple upgrade would remedy this and provide a much better experience for the customer.
June 2, 2025
Reply from Hays Travel - Keighley
Hi thank you for taking the time to right a review and score a 5* experience in the branch with Chantelle. I will pass this on to her on her next day in and if you need us in the meantime just pop in or give us a call. Thanks again - Shaun :)
Reply from Hays Travel - Keighley
Thank you so much for leaving us such a lovely review we really do appreciate it. If you need us for anything just drop in and see us in the branch :) - Shaun
The lady found us what we wanted and…
The lady found us what we wanted and what to avoid I think she was called Michelle or Michaela but she was lovely and very efficient
May 29, 2025
Reply from Hays Travel - Keighley
Thank you for your Lovely Review enjoy your holiday :-)
The lady was very helpful ,patient as…
The lady was very helpful ,patient as our booking wasn't straight forward.
Got there in the end.
May 20, 2025
Reply from Hays Travel - Keighley
Hi There,
Firstly very much for leaving us a review and for a lovely review on Michaela. I have tried to reach out to you yesterday in regards to the 1 star score to find out more about your experience in the branch. We pride ourselves on customer service and aim to make sure all our customers in the branch has the best experience possible. I am in today are you free to give me a call on 01535 358504? - Shaun :)
Holiday booking…
Really friendly talked with us through our options and covered everything. Will booking with them again.
May 27, 2025
Reply from Hays Travel - Keighley
Thankyou for your lovely review :) Have a great holiday
Shaun the manager was very helpful
Shaun the manager was very knowledgeable and helpful when we asked about a Cunard cruise.
He made the difference in deciding to go ahead and book the cruise.
May 20, 2025
Reply from Hays Travel - Keighley
Thank you for your lovely review we hope you have a fantastic time on your forth coming cruise
We always use Hays Travel in Keighley…
We always use Hays Travel in Keighley every single one of the staff are amazing
May 13, 2025
Reply from Hays Travel - Keighley
Thank you for your lovely review we hope you have a fantastic holiday
Extremely efficient colleague who took…
Extremely efficient colleague who took time to listen to our needs resulting in a booking for our family holiday with less than 1 hour.
May 19, 2025
Reply from Hays Travel - Keighley
Thank you for your lovely review we hope you have a fantastic holiday
Excellent
A good experience the information very informative very helpful and pleasant. Nothing was too much trouble for her. Michaela have booked before Hays and will book over all excellent service.
May 11, 2025
Reply from Hays Travel - Keighley
Thank you for your lovely review we hope you have a fantastic holiday
Reply from Hays Travel - Keighley
Thank you for your lovely review we are sure you will enjoy your lovely cruise
Elaine was very helpful from the…
Elaine was very helpful from the keighley shop once again, she has booked quite a few trips for us in the past
May 4, 2025
Reply from Hays Travel - Keighley
Thank you for your lovely review we hope you have a fantastic holiday
Straight forward and within budget
May 8, 2025
Reply from Hays Travel - Keighley
Thank you very much for your review :)
Reply from Hays Travel - Keighley
Thankyou for your kind review
Reply from Hays Travel - Keighley
Thankyou for your kind response and have a lovely trip :)
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