Kerry genuinely wants to make the perfect holiday , I gave her information of where I wanted to go and she found the ideal place . The booking process is easy and Kerry keeps you up to date through... See more
Company replied
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Kerry genuinely wants to make the perfect holiday , I gave her information of where I wanted to go and she found the ideal place . The booking process is easy and Kerry keeps you up to date through... See more
Company replied
Booked through Kerry. Kerry is so patient 😊 she found what we wanted, she’s so understanding and very knowledgable at her job, definitely recommend Kerry to find an holiday for you, even if it’s a w... See more
Company replied
Once again, we stretched Kerry to the limits ( sorry Kerry 🫢). We changed dates, we changed flight times, we even changed countries. Unfazed, she once again came up with the goods. Thank you Ker... See more
Company replied
Amazing everytime with Kerry, nothing is too much for her at all with my endless questions and queries. Wouldn’t book through anyone else. Even down to recommendations for us once on holiday and her k... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Personal Travel Consultant Kerry Appleby, BD18, Shipley, United Kingdom
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Fantastic customer service,Kerry found us a great deal at a good price & we can’t wait to visit Disneyland Paris! Will definitely book with Kerry again. Thank you

Reply from Hays Travel - Kerry Appleby
Kerry was amazing. Sorted me a holiday in no time. Answered all my questions rapidly and happy to help

Reply from Hays Travel - Kerry Appleby
Kerry is so helpful and nothing was too much trouble. Will certainly be booking all future holidays through her and recommending family and friends

Reply from Hays Travel - Kerry Appleby

Reply from Hays Travel - Kerry Appleby
Absolute pleasure! Kerry was very knowledgable gave me lots of personal recommendations and took all the stress away I will absolutely be telling my friends to use her in the future thank you so much for a wonderful experience.

Reply from Hays Travel - Kerry Appleby
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