Gemma, was brilliant getting flights and our preferred accommodation for a multi city holiday to Canada. The price was better than booking on line so gold stars all around!!
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See what reviewers are saying
Super friendly staff who can’t do enough to help. Very efficient and found exactly what I needed. Always just as excited for my holidays as me. The girls are always so helpful my son has started to bo... See more
Company replied
We received excellent service (as always!) at Hays Travel, Killingworth. Also we were pleased to be given some good advice about booking aeroplane seats which will probably result in us saving some mo... See more
Company replied
Explained to Stephanie we were wanting to do a river cruise and had done some research and knew which one we wanted to do. She brought up the details and shared her experience of river cruising. She w... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8 The Killingworth Centre, NE12 6YT, Killingworth, United Kingdom
- 0191 5438419
4.9
Excellent
2K reviews
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The Lady that arranged the holiday for…
The Lady that arranged the holiday for us was very professional and friendly.
February 13, 2026
Reply from Hays Travel - Killingworth
We appreciate you taking the time to share your experience. We are so glad the arrangements met your expectations with professional and friendly service.
Julie
Reply from Hays Travel - Killingworth
We appreciate you sharing your feedback. We are so glad booking your holiday was effortless and easy. Thank you! Stephanie
Hays Travel
Julie was very helpful and help us to…
Julie was very helpful and help us to get a great deal on our holiday
February 12, 2026
Reply from Hays Travel - Killingworth
Thank you so much for the kind words it was a pleasure booking your holiday and hope you have a fantastic time Juie
Reply from Hays Travel - Killingworth
We're glad you enjoyed your experience with our efficient and friendly team. Thank you for your kind words.
Staff very helpful checked various…
Staff very helpful checked various options achieved more than I could on line myself.
February 11, 2026
Reply from Hays Travel - Killingworth
Susan,
We appreciate you taking the time to share your experience. We're so happy to hear that our staff was able to help you find what you needed!
Hays Travel
Reply from Hays Travel - Killingworth
We appreciate you highlighting our team's friendly and helpful service; we are so glad that you had a positive experience.
Hays Travel
simply the best…
I have delt with haystravel 4a long long time and they have never failed what ever i need with my holidays
February 8, 2026
Reply from Hays Travel - Killingworth
We appreciate your long-term custom and are so glad that we consistently meet your holiday needs. Thank you for your continued trust in us!
Stephanie
Lovely as always
Lovely as always. Great knowledge off staff members to give great advice
February 7, 2026
Reply from Hays Travel - Killingworth
Thank you for taking your time to leave a lovely review, glad to provide you with excellent service :)
Welcomed as we walked in the door
Welcomed as we walked in the door. Lauren was extremely helpful and knowledgeable. She gave us plenty of choice and we were able to complete our arrangements all at the same time. A first class service. Thank you..
February 8, 2026
Reply from Hays Travel - Killingworth
Thank you for your kind feedback :) Glad I could help you both book your trip - Lauren
Killingworth branch, you're great
We use the Killingworth branch, and they are all lovely people, welcoming and friendly, knowledgeable and interested in us. Lauren in particular always books for us, we have her email and keep in touch. She understands us and tailors our experience and is really efficient. You're the best Lauren. Thanks.
February 7, 2026
Reply from Hays Travel - Killingworth
Thank you for your lovely feedback - always a pleasure booking for you both :) - Lauren
Reply from Hays Travel - Killingworth
We appreciate you sharing your experience; we are so glad to hear that our staff was polite and helpful during your visit.
A happy Hay's travel customer
I recently booked my holiday at Hays travel killingworth with Stephanie, I have used this travel company a few times now and wouldn't go anywhere else. Stephanie was very knowledgeable about a lot of different places and answered any questions I had.
February 3, 2026
Reply from Hays Travel - Killingworth
We appreciate your kind words! We're happy you find our team knowledgeable and helpful when booking your holidays. We look forward to helping you again in the future. Julie :)
Great tailor made service
Needed a tailor made holiday and that's exactly what we got for this year. Also pre booked a river cruise for next year. Great service from Lyndsey again.
February 4, 2026
Reply from Hays Travel - Killingworth
We're happy to hear that we could create a tailor-made holiday for you. It's great you pre-booked a river cruise for next year. We appreciate your continued trust in our services.
Always book my holidays with Hays great…
Always book my holidays with Hays great staff
February 2, 2026
Reply from Hays Travel - Killingworth
We appreciate you booking your holidays with us and for the great staff feedback. Thank you for your continued support.
Sharon,at Killingworth branch was very…
Sharon,at Killingworth branch was very helpful in finding holiday for us
February 4, 2026
Reply from Hays Travel - Killingworth
Thank you for the lovely review. Hope you have a great holiday. - Sharon
Brill again
Beth searched the the right hotel and location for my city break . Brilliant as always
January 30, 2026
Reply from Hays Travel - Killingworth
Thanks so much! I hope you have a great time in Lisbon :) Beth
Simple and easy to book
I spoke to Aaliyah. She was lovely and very professional. She looked at different companies to get the best price. We always use Hays for our holidays.
February 2, 2026
Reply from Hays Travel - Killingworth
We're happy to hear that you found our service lovely and professional. It's great to know we could find the best price for you. Thank you for your continued trust in us for your holidays! Hope you have the best time in Egypt Ali :)
Brilliant customer service & support
Brilliant customer service & support. Nothing was too much trouble. I had the best holiday.
June 10, 2025
Reply from Hays Travel - Killingworth
We appreciate your wonderful review! We are so happy to hear that you had the best holiday and that our support was helpful. Lynsey
Very helpful staff
January 22, 2026
Reply from Hays Travel - Killingworth
Thank you for your review, a pleasure as always :) Lauren
Telepathic knowledge of what I wanted.
Found the holiday i wanted straight away. Very good value. Well explained and organised in a friendly knowledgeable way. Very impressed.
January 31, 2026
Reply from Hays Travel - Killingworth
Thank you for taking the time to leave a review, it is very much appreciated! I hope you have a wonderful holiday :)
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