Gemma, was brilliant getting flights and our preferred accommodation for a multi city holiday to Canada. The price was better than booking on line so gold stars all around!!
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See what reviewers are saying
Super friendly staff who can’t do enough to help. Very efficient and found exactly what I needed. Always just as excited for my holidays as me. The girls are always so helpful my son has started to bo... See more
Company replied
We received excellent service (as always!) at Hays Travel, Killingworth. Also we were pleased to be given some good advice about booking aeroplane seats which will probably result in us saving some mo... See more
Company replied
Explained to Stephanie we were wanting to do a river cruise and had done some research and knew which one we wanted to do. She brought up the details and shared her experience of river cruising. She w... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8 The Killingworth Centre, NE12 6YT, Killingworth, United Kingdom
- 0191 5438419
4.9
Excellent
2K reviews
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Thank you Lindsey!
Thank you Lindsey!! Fabulous as ever and you make everything so simple and enjoyable!!
March 13, 2026
Reply from Hays Travel - Killingworth
Thank you - Lush to see you both xx
Friendly and informative .
Friendly and informative .
Julie as always made our booking hassle-free and any questions we had were answered. We were made to feel everything had been done accurately and professionally. Thank you
March 17, 2026
Reply from Hays Travel - Killingworth
We appreciate you taking the time to share your experience. We're so happy to hear that your booking was hassle-free and all your questions were answered accurately and professionally. Julie
The staff are incredible
The staff were kind, polite and patient. With us making decisions on where to go.
March 15, 2026
Reply from Hays Travel - Killingworth
Hi John, thank you so much for the review! We really appreciate it! :)
All ways a pleasure it's just part of…
All ways a pleasure it's just part of the holiday best holiday firm out there always ready to help .Big hand ✋️ to the ll the staff at killingworth
.
March 12, 2026
Reply from Hays Travel - Killingworth
Thank you so much for the kind words its always a pleasure to book your holidays. Julie
Hays made booking a holiday simple!
We walked into Hays Killingworth & booked a holiday there & then... Julie made it all so straightforward. She was professional, efficient & friendly. She also managed to price match a price we'd seen online. She also gave us advice about currency & checking in.
March 9, 2026
Reply from Hays Travel - Killingworth
Ah thank you
Im happy to hear that your booking experience was so straightforward! I appreciate your kind words regarding the professional, efficient, and friendly service you received. Thank you for your review.
killingworth, Hays Travel
Bulgaria here we come
Excellent service, we were helped by Beth a person that knows her job. She searched everywhere for the right holiday for us. Very knowledgeable new exactly where we’re the best places
Thanks again Beth
March 8, 2026
Reply from Hays Travel - Killingworth
Thank you so much for the lovely review :) I hope you have a fantastic time in Bulgaria! Beth
good communication, helpful
good communication, willing to look at options to get best deals, helpful to my needs
February 22, 2026
Reply from Hays Travel - Killingworth
We appreciate you sharing your kind words! We are so happy we could assist you in finding the best options to meet your needs.
killingworth, Hays Travel
Reply from Hays Travel - Killingworth
Thank you for leaving your review :) Ali
Always very friendly and helpful
Always very friendly and helpful , your our number 1 choice of travel agents.
February 24, 2026
Reply from Hays Travel - Killingworth
We're so happy to be your number one choice! It's great to hear you find our team friendly and helpful. Thank you for your kind review. Stephanie
Very good and quik to book
March 3, 2026
Reply from Hays Travel - Killingworth
Thank you for taking the time to fill in the review and thank you for the conversation we had, hope you had a fantastic time .Julie
Phoned up to book a holiday got a great…
Phoned up to book a holiday got a great holiday and great service
March 1, 2026
Reply from Hays Travel - Killingworth
Thank you so much for leaving your review. Beth
The lady who we saw was very pleasant…
The lady who we saw was very pleasant and knowledgeable. Everything was booked and paperwork sorted in no time at all. Doing a good job at Killingworth branch.
February 27, 2026
Reply from Hays Travel - Killingworth
We appreciate you taking the time to share your experience. We're so glad the booking process was smooth and that you found our team member helpful and well-informed. Stephanie
Beth was really friendly and helpful …
Beth was really friendly and helpful checking other sites to make sure we got the best price for our holiday. We were very happy with the service.
February 25, 2026
Reply from Hays Travel - Killingworth
Thanks so much for the lovely review, I hope you have a great time! Beth
Extremely friendly staff
Extremely friendly staff , Lyndsey was super helpful finding us the best holiday for our needs
February 17, 2026
Reply from Hays Travel - Killingworth
I appreciate you taking the time to leave us this wonderful review. I'm so happy we could find you the best holiday to suit your needs.
City break
Ali was great and sorted out the city break that I wanted. Fantastic help and Ali was friendly and was very skilled in her ability to match the break to suit my budget and needs. Excellent service.
February 14, 2026
Reply from Hays Travel - Killingworth
Thank you for leaving a lovely review, its always a pleasure booking your holidays. I hope you have a lovely time in Paris Ali :)
Reply from Hays Travel - Killingworth
Thank you so much Deborah - Heather :)
Hays travel there when you need help
The staff are always helpful
. Our member of staff went out of her way to make sure we got the holiday to suit our needs as I have health problems she made sure that the hotel could
Accommodate my needs also the person travelling with me.
February 19, 2026
Reply from Hays Travel - Killingworth
Thank you for taking the time to leave a lovely review, I hope you have a wonderful holiday! Lauren
Always book with hays excellent service…
Always book with hays excellent service very helpful and friendly first class 👍
February 18, 2026
Reply from Hays Travel - Killingworth
Thank you so much for leaving this review - Hope you have an amazing holiday :) Tia
Great service shame about the price
We knew the holiday we wanted snd Heather was great at helping us book it and informing us of all the options this is second time we have booked through Hays Travel the only negative was price of the holiday was £100 pp more expensive than if we had booked online ourselves
February 6, 2026
Reply from Hays Travel - Killingworth
Hi Sandra,
Thank you so much for your lovely 4-star review and for choosing to book with us again – it really means a lot to the team 😊
We’re so pleased to hear that Heather was able to help you find the perfect holiday and guide you through all the options. She’ll be delighted to know her support made the booking process a great experience for you.
We do understand your comments regarding the price difference. While we always aim to offer competitive pricing, booking through us also includes the added value of personalised service, expert advice, and ongoing support before, during and after your holiday – something we’re always here to provide.
Thank you again for your continued trust in Hays Travel Killingworth. We can’t wait to help you plan your next getaway! ✈️🌍
We booked with Lynsey
We booked with Lynsey. Went in for one holiday and booked three. She was an absolute pleasure. Time was no bother, and she helped us through the lot without pushing us.
February 8, 2026
Reply from Hays Travel - Killingworth
Thank you so much for taking the time to leave your kind review, its very much appreciated. It was lovely to see you both again and a pleasure to spend the time getting everything right for you. See you soon. Lynsey
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