As usual Kim was excellent this must be our 4th holiday booked via Kim saves not only money but all the leg work highly recommend
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I cannot recommend Kim enough! Absolutely amazing customer service, answered all of my questions and ensured I got the best deal & package possible. Beat other travel agents prices (including love hol... See more
Company replied
Contacted Kim through fb, holiday was booked and paid for within the hour after months of searching for a holiday that wasn't going to break the bank!! Got such an amazing deal - miles below going dir... See more
Company replied
Absolutely fantastic service from Kim. This is the second time we have booked through Kim and once again it was simple and quick service. Good to have the peace of mind when booking, Know... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Kim Swales, LS19, Leeds, United Kingdom
- 01138275741
4.8
Excellent
66 reviews
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As usual Kim was excellent this must be…
As usual Kim was excellent this must be our 4th holiday booked via Kim saves not only money but all the leg work highly recommend
September 5, 2025
Kim always makes the process of booking…
Kim always makes the process of booking a holiday so easy. she's always there for any questions and comes up with some good suggestions .
August 5, 2025
Really helpful and answered all my…
Really helpful and answered all my questions. Remained in contact during payment process to confirm it had gone through and made a slight amendment without any problem. Great service
May 14, 2025
very friendly and efficient
Kim was very knowledgable about my holiday to Egypt and made good recommendations. Kim was fast with communication and was very friendly.
May 1, 2025
I have booked a few holidays through…
I have booked a few holidays through Kum she is amazing at her job
March 18, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very good service and great…
Very good service and great communication. Easy to find a great holiday.
February 25, 2025
Reply from Hays Travel - Kim Swales
Thank you for booking with myself enjoy your holiday
Excellent service
Excellent service, very easy to book and straightforward, would always recommend.
A very pleasant person and always very helpful, I would definitely recommend.
February 1, 2025
Reply from Hays Travel - Kim Swales
Thank you for booking with myself enjoy your holiday kim
Booked with Kim again
Booked with Kim again! Always so helpful and gets the best price. Recommended her to all my family and my friends 🧡
January 7, 2025
Reply from Hays Travel - Kim Swales
Thank you for booking with myself enjoy your holiday Kim
Friendly and very helpful put my…
Friendly and very helpful put my anxiety at ease, and made the process easy
January 6, 2025
Reply from Hays Travel - Kim Swales
it was my pleasure glad i could put your anxiety at ease kim
Kim was very helpful trying to find a…
Kim was very helpful trying to find a holiday to suit our budget
January 8, 2025
Reply from Hays Travel - Kim Swales
Glad i could find something in budget for you have a amazing holiday kim
Fantastic adviser sorted all our needs…
Fantastic adviser sorted all our needs quick and sufficient
January 6, 2025
Reply from Hays Travel - Kim Swales
Thank you for booking with myself have a lovely time away kim
Reply from Hays Travel - Kim Swales
Thank you have a lovely time away kim
Kim was the perfect agent
Kim handled my bookings with professionalism from the very start . She also went above and beyond to help with any questions and extras I wanted .
She had great advice for travelling with a mobility issue and managed to get me the disabled cabin I needed ..
I couldn’t have asked for more . I’m planning several trips in the next year or 2 and will def use Kim from Hays Travels
December 28, 2024
Reply from Hays Travel - Kim Swales
I cant wait to hear all about your bucket list adventure i look forward to helping plan your next adventures kim x
Kim was amazing throughout
Kim was amazing throughout, she made booking easy, answered all my questions professionally, and was very helpful. I would highly recommend booking through Kim, she get you the best deal and more. I can’t recommend enough.
December 28, 2024
Reply from Hays Travel - Kim Swales
It was my pleasure to help find you something for your family kim
Great Service! Bargain Booked
Great Service. Very responsive and got us a deal within budget. Second time ive used in 3months.
December 21, 2024
Reply from Hays Travel - Kim Swales
Thank you for booking with myself again have a amazing holiday
Fantastic experience and stress free
Had an amazing experience and Kim was a amazing too.
After TUI messed up our booking Kim booked for us with Jet2 and saved the day. Same dates, flight times and Hotel as before.
Would recommend to everyone x
Amanda
November 22, 2024
Reply from Hays Travel - Kim Swales
Glad i could save your holiday enjoy xx
just the effiency gathering quotes …
just the effiency gathering quotes and pricing plus commumication
November 8, 2024
Reply from Hays Travel - Kim Swales
thank you for your booing have a lovely time kind regards kim
Kim made it really easy for us to find…
Kim made it really easy for us to find the perfect family get away at Xmas time.
She talked us through each step and made us feel at ease.
We would highly recommend Kim to help you find the perfect family holiday
October 8, 2024
Reply from Hays Travel - Kim Swales
Thank you for booking with myself have a lovely holiday kim
So helpful with what I wanted to book…
So helpful with what I wanted to book and got it sorted straight away for me.
October 7, 2024
Reply from Hays Travel - Kim Swales
Have a amazing holiday thank you for booking with myself kim
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