Booking our first cruise with no clue what to do or where you start. We were looked after by Lucy, who took us through the whole process and itinerary, from overnight hotel stay, parking, picking a c... See more
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Second holiday booked this year with the kirkby branch! Girls are so helpful efficient and always happy. Wouldn't book anywhere else ! X
Company replied
Great experience and easy to book plus they got our holiday with Tui cheaper than online including our long haul flight in premium class thank you Hays travel
We booked with hays last year and the customer service was fantastic, my hubby and me struggle with technology, but the girls in Kirkby branch were so helpful 👍👍
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 St. Chad's Parade, L32 8RD, Kirkby, United Kingdom
- 01514386596
4.9
Excellent
904 reviews
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Brilliant service from Francine at…
Brilliant service from Francine at Kirkby branch once again
July 7, 2026
My visit to heyes travel Kirkby was…
My visit to heyes travel Kirkby was great. Sam was brilliant. Very helpful, efficient and polite
July 5, 2026
Great experience and easy to book plus…
Great experience and easy to book plus they got our holiday with Tui cheaper than online including our long haul flight in premium class thank you Hays travel
July 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Another amazing experience with the kirkby branch !
Second holiday booked this year with the kirkby branch! Girls are so helpful efficient and always happy. Wouldn't book anywhere else ! X
July 2, 2026
Reply from Hays Travel - Kirkby
Thank you for your wonderful feedback! We are so pleased to hear that you received such excellent service. We hope you have an amazing time on your holidays and we hope to see you soon!
Kind Regards
Hays Travel
Customer service
We booked with hays last year and the customer service was fantastic, my hubby and me struggle with technology, but the girls in Kirkby branch were so helpful 👍👍
July 1, 2026
Reply from Hays Travel - Kirkby
Irene Clark,
We are so pleased to hear that our team was able to provide such helpful service, especially with technology. We always strive to make the booking process as easy and pleasant as possible for everyone.
Kind Regards
Hays Travel
Very good personal service
Very good personal service and good knowledge to get you a good deal
June 30, 2026
Reply from Hays Travel - Kirkby
customer,
Thank you for your wonderful feedback! We are so pleased to hear that you received excellent personal service and found a great deal with our knowledgeable team.
Kind Regards
Hays Travel
Always looked after
Fran has always looked after us over the years, great service goes above and beyond 👏
June 23, 2026
Reply from Hays Travel - Kirkby
customer,
Thank you for your wonderful feedback! We are so pleased to hear that our team consistently provides excellent service and goes above and beyond for you.
Kind Regards
Hays Travel
The young lady that seem to us today…
The young lady that seem to us today was excellence went above and beyond if I was 50 years younger, I’d marry her
June 30, 2026
Reply from Hays Travel - Kirkby
Thanks for your review
We go every year to book our holiday…
We go every year to book our holiday they are always so friendly, helpful and look for the best deals to suit our budget
June 29, 2026
Reply from Hays Travel - Kirkby
Thank you for your wonderful feedback! We are so pleased to hear that we consistently provide friendly and helpful service, always finding the best deals to suit your budget.
Thanks
Hays Travel Kirkby
Excellent always good tell them what…
Excellent always good tell them what you want and it gets done with no fuss
June 29, 2026
Reply from Hays Travel - Kirkby
We are so pleased to hear that we consistently meet your expectations and make your booking process seamless.
Thanks
Hays Travel Kirkby
First Cruise
Booking our first cruise with no clue what to do or where you start.
We were looked after by Lucy, who took us through the whole process and itinerary, from overnight hotel stay, parking, picking a cabin, food and drinks, payplan, currency rates etc. Well recommended. Great service
June 27, 2026
Reply from Hays Travel - Kirkby
We are so pleased we could guide you through your first cruise booking! It's wonderful to know you received such great service. We hope you have a fantastic trip.
Thanks
Hays Travel Kirkby
Janine was pleasant friendly and…
Janine was pleasant friendly and helpful with our booking and gave us a great deal.Always a pleasure to book with her.
June 28, 2026
Reply from Hays Travel - Kirkby
So glad you was able to have a pleasant experience with us while booking your holiday and you got what you was looking for your holiday, hope to see you in store again soon.
Thanks
Hays Travel Kirkby
Samantha your rep was very helpful and…
Samantha your rep was very helpful and knowledgeable at getting me through this process and for getting the holiday I needed
June 20, 2026
Reply from Hays Travel - Kirkby
We are so pleased our representative was helpful and knowledgeable in finding your perfect holiday. Thank you for your kind words!
Kind Regards
Hays Travel
Perfect really easy for me but Sam done…
Perfect really easy for me but Sam done all the work thanks Sam.
June 20, 2026
Reply from Hays Travel - Kirkby
We're so glad you had a great experience! We appreciate your kind words.
Thanks
Hays Travel Kirkby
Quick response ,excellent price ,good…
Quick response ,excellent price ,good communication
June 20, 2026
Reply from Hays Travel - Kirkby
We are so pleased you had such a positive experience with us. Thank you for your kind feedback!
Thanks
Hays Travel Kirkby
Reply from Hays Travel - Kirkby
We appreciate your kind words. We are so pleased to hear that our team provided such excellent service.
Thanks
Hays Travel Kirkby
Staff knowledge was unbelievable and…
Staff knowledge was unbelievable and they had lived experience so offered confidence in the endeavour especially dealing with an SEN child
June 12, 2026
Reply from Hays Travel - Kirkby
We're so glad our team's knowledge and personal experience provided such confidence. Thank you for your kind words!
Thanks
Hays Travel Kirkby
Sam was very helpful and professional…
Sam was very helpful and professional and very helpful finding my holiday will definitely be using hayes travel again
June 18, 2026
Reply from Hays Travel - Kirkby
We are so pleased to hear we could help you find your perfect holiday. We appreciate your kind words!
Thanks
Hays Travel Kirkby
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