I was extremely happy with Charlotte at the kirkby shop. She was extremely helpful & professional. She spent time & patience getting me the right holiday .I would highly recommend her & this shop to... See more
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Lucy was lovely, very friendly, informative and knowledgeable about our request. Lucy was great, she explained things in depth, and was more than helpful. Her colleague, was also advisable and infor... See more
Company replied
The young woman who helped me with my booking was very friendly and helpful (can’t recall it now). She helped me look at some different options and answered all my questions. She was very excited when... See more
Company replied
Another great service. Second time a group of us has booked through The Lovely Lucy! We tell her the destination & dates and she delivers every time & bearing in mind she has to accommodate differen... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 St. Chad's Parade, L32 8RD, Kirkby, United Kingdom
- 01514386596
4.9
Excellent
953 reviews
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Samantha your rep was very helpful and…
Samantha your rep was very helpful and knowledgeable at getting me through this process and for getting the holiday I needed
June 20, 2026
Reply from Hays Travel - Kirkby
We are so pleased our representative was helpful and knowledgeable in finding your perfect holiday. Thank you for your kind words!
Kind Regards
Hays Travel
Perfect really easy for me but Sam done…
Perfect really easy for me but Sam done all the work thanks Sam.
June 20, 2026
Reply from Hays Travel - Kirkby
We're so glad you had a great experience! We appreciate your kind words.
Thanks
Hays Travel Kirkby
Quick response ,excellent price ,good…
Quick response ,excellent price ,good communication
June 20, 2026
Reply from Hays Travel - Kirkby
We are so pleased you had such a positive experience with us. Thank you for your kind feedback!
Thanks
Hays Travel Kirkby
Reply from Hays Travel - Kirkby
We appreciate your kind words. We are so pleased to hear that our team provided such excellent service.
Thanks
Hays Travel Kirkby
Staff knowledge was unbelievable and…
Staff knowledge was unbelievable and they had lived experience so offered confidence in the endeavour especially dealing with an SEN child
June 12, 2026
Reply from Hays Travel - Kirkby
We're so glad our team's knowledge and personal experience provided such confidence. Thank you for your kind words!
Thanks
Hays Travel Kirkby
Sam was very helpful and professional…
Sam was very helpful and professional and very helpful finding my holiday will definitely be using hayes travel again
June 18, 2026
Reply from Hays Travel - Kirkby
We are so pleased to hear we could help you find your perfect holiday. We appreciate your kind words!
Thanks
Hays Travel Kirkby
Very helpful…
We didn’t really know where we wanted to go for our holiday we had a few ideas Nicola in the Kirkby shop went through them all and found us the best price one in a lovely hotel will be booking our next holiday with hays travel
June 14, 2026
Reply from Hays Travel - Kirkby
We're so glad we could help you find a lovely hotel at a great price! We look forward to assisting you with your next holiday.
Thanks
Hays Travel Kirkby
Sam was very knowledgeable regarding…
Sam was very knowledgeable regarding our cruise, very good service. I must mention the other girls in the shop as they were polite & helpful too.
June 11, 2026
Reply from Hays Travel - Kirkby
We are so pleased to hear our team provided excellent service and helped you. Thank you for your kind words.
Thanks
Hays Travel Kirkby
Always come back to hays
Always come back to hays , the girls there are amazing and go that extra mile all the time
June 6, 2026
Reply from Hays Travel - Kirkby
We appreciate your kind words and are delighted to know our team goes above and beyond. We look forward to seeing you again.
Thanks
Hays Travel Kirkby
I say this every time I book with Hays…
I say this every time I book with Hays travel, your staff are a credit to your company. Sam served us this time and she was so helpful and sorted our holiday very quickly.
June 12, 2026
Reply from Hays Travel - Kirkby
We are so pleased to hear our staff consistently provide excellent service. Thank you for your kind words!
Thanks
Hays Travel Kirkby
Nicki was very helpful and professional…
Nicki was very helpful and professional went through every detail with me
June 11, 2026
Reply from Hays Travel - Kirkby
We appreciate you taking your time and leaving your review. always here to help.
Thanks
Hays Travel Kirkby
Friendly staff and very helpful easy to…
Friendly staff and very helpful easy to book holidays.
June 6, 2026
Reply from Hays Travel - Kirkby
Kathy,
We're so happy you enjoyed your experience with us. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Kirkby
Mrs Julia Schofield,
We are so happy to hear that our team member provided great assistance. We appreciate your kind words.
Kind Regards
Hays Travel
Brilliant service found our holiday…
Brilliant service found our holiday with no problems 😊
May 31, 2026
Reply from Hays Travel - Kirkby
Melanie Dunne,
We are delighted we could assist you.
Kind Regards
Hays Travel
Great experience and very helpful met…
Great experience and very helpful met all are needs and helped us with the price of getting the hotel and package. Amazing service. From Fran
May 24, 2026
Reply from Hays Travel - Kirkby
customer,
We're delighted to hear we met all your needs and provided amazing service with your hotel and package. Thank you for your kind words!
Kind Regards
Hays Travel
Booking holidays without stress
Staff always helpful polite and friendly go out there way to assist in any way they can ..booking with them is so easy we wouldn't book with any other travel agent highly recommended definitely 5 star
May 24, 2026
Reply from Hays Travel - Kirkby
Susie,
Thank you for your wonderful review! We are so pleased we could make your booking easy and stress-free. We appreciate your recommendation.
Kind Regards
Hays Travel
Reply from Hays Travel - Kirkby
Philip,
We appreciate your kind words. Thank you for your feedback!
Kind Regards
Hays Travel
Hey Travel Kirkby always good always…
Hey Travel Kirkby always good always make you feel welcome and always give me good results
May 28, 2026
Reply from Hays Travel - Kirkby
Anthony,
We are so pleased to hear you always feel welcome and get good results. Thank you!
Kind Regards
Hays Travel
Enquired on line and had all my…
Enquired on line and had all my questions answered the colleagues only took a few minutes to answer. Ended up booking and they phoned and set it all up. Was so easy from start to finish
May 20, 2026
Reply from Hays Travel - Kirkby
Anonymous ,
Thank you for your wonderful review! We are so pleased to hear that your online inquiry was handled efficiently and that booking was so easy.
Kind Regards
Hays Travel
Lucy at the Kirby hays was absolutely…
Lucy at the Kirby hays was absolutely amazing nothing was to much for her to help me find the perfect holiday x
May 24, 2026
Reply from Hays Travel - Kirkby
Emma Alexander,
We're so glad to hear you had such a wonderful experience finding your perfect holiday with us. Thank you for your kind words!
Kind Regards
Hays Travel
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