Amazing experience in hays travel Kirkby Wasn’t sure what hotel to book the knowledge from Sam helped me so much booking my holiday helped me loads x
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I was extremely happy with Charlotte at the kirkby shop. She was extremely helpful & professional. She spent time & patience getting me the right holiday .I would highly recommend her & this shop to... See more
Company replied
Lucy was lovely, very friendly, informative and knowledgeable about our request. Lucy was great, she explained things in depth, and was more than helpful. Her colleague, was also advisable and infor... See more
Company replied
The young woman who helped me with my booking was very friendly and helpful (can’t recall it now). She helped me look at some different options and answered all my questions. She was very excited when... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 St. Chad's Parade, L32 8RD, Kirkby, United Kingdom
- 01514386596
4.9
Excellent
954 reviews
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Always use hays helpful staff always do…
Always use hays helpful staff always do their best no complaints
July 21, 2026
Reply from Hays Travel - Kirkby
We are so pleased to hear that our staff are always helpful and do their best for you. Your positive feedback is greatly appreciated.
Thanks
Hays Travel Kirkby
Helped us choose a cruise for next…
Helped us choose a cruise for next year. Helped in choosing cabin. Was very pleasant and helpful
July 19, 2026
Reply from Hays Travel - Kirkby
Thank you so much for your wonderful feedback. We are glad to hear that we were able to help you choose the perfect cruise and cabin for your next year's adventure. We appreciate your kind words.
Thanks
Hays Travel Kirkby
Called in on the off chance of a little…
Called in on the off chance of a little 4 day break to anywhere, the young lady found us a lovely 4 day break which is exactly what we wanted, bnb 2and a half hour flight at the med playa bali in benalmadena, told us about it took payment and gave us all the paperwork and we were off the next day, we had a lovely little break and we thank hays for providing a brilliant service,
July 14, 2026
Reply from Hays Travel - Kirkby
We are thrilled to hear that we were able to find you the perfect last-minute getaway and that you had such a lovely break.
Thanks
Hays Travel Kirkby
They just get it right 👍
July 8, 2026
Reply from Hays Travel - Kirkby
James,
We're so glad to hear we hit the mark for you! Thank you for your wonderful feedback.
Kind Regards
Hays Travel
Another great service ⭐️⭐️⭐️⭐️⭐️
Another great service. Second time a group of us has booked through The Lovely Lucy!
We tell her the destination & dates and she delivers every time & bearing in mind she has to accommodate different departure airports! She has absolutely nailed it with the brief this time & found us some amazing hotels in Thailand for a multi centre holiday. She will always be our first port of call ⭐️⭐️⭐️⭐️⭐️
July 13, 2026
Reply from Hays Travel - Kirkby
Debbie Samuels,
Thank you so much for your wonderful 5-star review! We are absolutely delighted to hear that you've had another great experience with us and that we consistently deliver on your travel needs, even with different departure airports. It's fantastic to know that we've found you amazing hotels in Thailand for your multi-centre holiday. We truly appreciate your loyalty and look forward to being your first port of call for all your future adventures!
Kind Regards
Hays Travel
Lucy was just amazing
Lucy was just amazing sorting our holiday to Thailand
We had the poor girl up the wall and she worked really hard to get us exactly what we wanted
Thank you Lucy for all your hard work
July 14, 2026
Reply from Hays Travel - Kirkby
PAula,
Thank you so much for your wonderful review! We are so pleased to hear that our colleague worked hard to get you exactly what you wanted for your holiday. We really appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Kirkby
So happy we were so helpful at the time of booking. See you in store again soon.
Thanks
Hays Travel Kirkby
Always book with hays Kirkby its so…
Always book with hays Kirkby its so easy and staff so friendly very knowledgeable wouldn’t go anywhere else 👏
July 9, 2026
Reply from Hays Travel - Kirkby
Thank you for your wonderful review! We are so pleased to hear that you find booking with us easy and our staff friendly and knowledgeable. We truly appreciate your loyalty!
Thanks
Hays Travel Kirkby
Fantastic customer service from…
Fantastic customer service from Charlene at the Kirby branch. Really clear and consice information. Made the whole experience stress free! Why have I not booked through Hayes travel before????! So simple!! I also got a great deal on the holiday we wanted! Thank you!! ❤️
July 8, 2026
Reply from Hays Travel - Kirkby
Tracey Smith,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that your experience was stress-free and that you secured a great deal. We appreciate you choosing us!
Kind Regards
Hays Travel
Good positive experience
Good positive experience
Megan very helpful as first time booking a cruise
July 7, 2026
Reply from Hays Travel - Kirkby
Thank you for your wonderful feedback! We are so pleased to hear that our team member was very helpful in assisting you with your first cruise booking. We hope you have a fantastic trip!
Thanks
Hays Travel Kirkby
Brilliant service from Francine at…
Brilliant service from Francine at Kirkby branch once again
July 7, 2026
Reply from Hays Travel - Kirkby
Thank you for taking the time to share your positive feedback. We are so pleased to hear that you received brilliant service once again
Thanks
Hays Travel Kirkby
Reply from Hays Travel - Kirkby
Grateful so much for your kind words! We are delighted to hear that you had such a positive experience with our team member.
Thanks
Hays Travel Kirkby
My visit to heyes travel Kirkby was…
My visit to heyes travel Kirkby was great. Sam was brilliant. Very helpful, efficient and polite
July 5, 2026
Reply from Hays Travel - Kirkby
We are so pleased to hear that our team was able to provide you with such a positive experience. We truly appreciate your kind words.
Thanks
Hays Travel Kirkby
Great experience and easy to book plus…
Great experience and easy to book plus they got our holiday with Tui cheaper than online including our long haul flight in premium class thank you Hays travel
July 3, 2026
Reply from Hays Travel - Kirkby
We are so pleased to hear that you had such a positive experience and that we could help you find the perfect holiday at the right price. We look forward to assisting you with your future travel plans.
Thanks
Hays Travel Kirkby
Another amazing experience with the kirkby branch !
Second holiday booked this year with the kirkby branch! Girls are so helpful efficient and always happy. Wouldn't book anywhere else ! X
July 2, 2026
Reply from Hays Travel - Kirkby
Thank you for your wonderful feedback! We are so pleased to hear that you received such excellent service. We hope you have an amazing time on your holidays and we hope to see you soon!
Kind Regards
Hays Travel
Customer service
We booked with hays last year and the customer service was fantastic, my hubby and me struggle with technology, but the girls in Kirkby branch were so helpful 👍👍
July 1, 2026
Reply from Hays Travel - Kirkby
Irene Clark,
We are so pleased to hear that our team was able to provide such helpful service, especially with technology. We always strive to make the booking process as easy and pleasant as possible for everyone.
Kind Regards
Hays Travel
Very good personal service
Very good personal service and good knowledge to get you a good deal
June 30, 2026
Reply from Hays Travel - Kirkby
customer,
Thank you for your wonderful feedback! We are so pleased to hear that you received excellent personal service and found a great deal with our knowledgeable team.
Kind Regards
Hays Travel
Always looked after
Fran has always looked after us over the years, great service goes above and beyond 👏
June 23, 2026
Reply from Hays Travel - Kirkby
customer,
Thank you for your wonderful feedback! We are so pleased to hear that our team consistently provides excellent service and goes above and beyond for you.
Kind Regards
Hays Travel
The young lady that seem to us today…
The young lady that seem to us today was excellence went above and beyond if I was 50 years younger, I’d marry her
June 30, 2026
Reply from Hays Travel - Kirkby
Thanks for your review
First Cruise
Booking our first cruise with no clue what to do or where you start.
We were looked after by Lucy, who took us through the whole process and itinerary, from overnight hotel stay, parking, picking a cabin, food and drinks, payplan, currency rates etc. Well recommended. Great service
June 27, 2026
Reply from Hays Travel - Kirkby
We are so pleased we could guide you through your first cruise booking! It's wonderful to know you received such great service. We hope you have a fantastic trip.
Thanks
Hays Travel Kirkby
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