I was extremely happy with Charlotte at the kirkby shop. She was extremely helpful & professional. She spent time & patience getting me the right holiday .I would highly recommend her & this shop to... See more
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Lucy was lovely, very friendly, informative and knowledgeable about our request. Lucy was great, she explained things in depth, and was more than helpful. Her colleague, was also advisable and infor... See more
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The young woman who helped me with my booking was very friendly and helpful (can’t recall it now). She helped me look at some different options and answered all my questions. She was very excited when... See more
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Another great service. Second time a group of us has booked through The Lovely Lucy! We tell her the destination & dates and she delivers every time & bearing in mind she has to accommodate differen... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 St. Chad's Parade, L32 8RD, Kirkby, United Kingdom
- 01514386596
4.9
Excellent
953 reviews
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Reply from Hays Travel - Kirkby
Dorothy,
We appreciate your kind words. Thank you for your positive feedback.
Kind Regards
Hays Travel
Very good the assistant was polite and…
Very good the assistant was polite and very helpful a good experience all round .
May 23, 2026
Reply from Hays Travel - Kirkby
Patrick,
We're so glad our assistant provided you with excellent service. Thank you for your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Kirkby
Thank you for your kind words. So glad we could of been of help to finding your holiday
Thanks
Hays Travel Kirkby
Cunard 2028 cruise
Booked with Hays in Kirkby on a Cunard cruise for 2028. Pre registered with Nikki who was very informative and on the day Chantelle dealt with the confirmed booking. Very professional and pleasant to deal with. Answered all my questions. Thanks ladies 😁
May 18, 2026
Unprompted review
Reply from Hays Travel - Kirkby
Sue,
We are so pleased to hear you had such a positive booking experience with us for your upcoming cruise! It's wonderful that our team was so helpful and informative.
Kind Regards
Hays Travel Kirkby
Quick and easy no problems
Quick and easy no problems, all paperwork completed in one visit.
May 17, 2026
Reply from Hays Travel - Kirkby
Geoffrey Hurst,
We're glad your visit was quick and easy. Thank you for your feedback!
Kind Regards
Hays Travel
I had only knew I wanted to go to…
I had only knew I wanted to go to Portugal and that was it, within 20 minutes Charlotte had booked me and my wife a lovely stay in Algarve. She made everything very simple and professional. I will be book every holiday with Charlotte 10/10. Her help and communication was amazing
May 18, 2026
Reply from Hays Travel - Kirkby
Carl Snow,
Thank you for your wonderful feedback! We are so pleased we could help you find the perfect Algarve stay. We appreciate your kind words.
Kind Regards
Hays Travel kirkby
Really helpful with booking my 1st…
Really helpful with booking my 1st holiday abroad. Staff very friendly
May 17, 2026
Reply from Hays Travel - Kirkby
So glad we were a help on finding your first holiday with us and hope to see you in store again soon and hope we can help with future holidays for you.
Thanks
Hays Travel Kirkby
Can’t thank Charlotte ( Kirkby branch)…
Can’t thank Charlotte ( Kirkby branch) enough always giving advice on certain places to stay and things to do and see in the area as well as looking for the best deals to save us money on hotels and taxis will be booking again with them in future
May 13, 2026
Reply from Hays Travel - Kirkby
Wayne,
We truly appreciate you sharing your positive experience. We're delighted to know our team provided excellent advice and found great deals for you. We look forward to assisting you again!
Kind Regards
Hays Travel
I have booked most of my holidays here…
I have booked most of my holidays here with Lucy she was so helpful and friendly when booking our holidays and made everything really easy and stress-free, nothing was too much trouble. Amazing service I would definitely recommend!
May 13, 2026
Reply from Hays Travel - Kirkby
Frankie Marrs,
We are so glad to hear we made your holiday booking easy and stress-free! Thank you for your kind words and recommendation.
Kind Regards
Hays Travel
As always
As always, Hays travel (Kirkby) were as helpful as possible in helping me book the perfect holiday for me. They make booking a holiday a pleasure.
May 6, 2026
Reply from Hays Travel - Kirkby
Vicki,
We are so happy to hear we made booking your holiday a pleasure! Thank you for your wonderful feedback.
Kind Regards
Hays Travel
Allways a good experience from the…
Allways a good experience from the kirby branch.verry professional and realaxed.
May 13, 2026
Reply from Hays Travel - Kirkby
Michael Ireland,
We are so glad you had a good experience at our branch. We appreciate your kind words.
Kind Regards
Hays Travel
Fabulous
As always flawless service. Wouldn't book my holidays anywhere else. All the staff are fabulous
May 6, 2026
Reply from Hays Travel - Kirkby
Craig,
We are so happy to hear this! Thank you for your continued loyalty and kind words.
Kind Regards
Hays Travel
Good very helpful staff
The staff are what makes the score 5 star. Lucy remembers our information so as soon as I come in she quickly highlights a choice of holidays that meet our needs, wants and budget. She even remembered my husband needed assisted travel when I had forgotten to mention it.
May 11, 2026
Reply from Hays Travel - Kirkby
Elaine Roberts,
We're so happy to hear our team provided such excellent and personalized service. Thank you for sharing your wonderful feedback!
Kind Regards
Hays Travel
Reply from Hays Travel - Kirkby
paul,
We appreciate your kind words.
Kind Regards
Hays Travel
Both colleagues who dealt with me where…
Both colleagues who dealt with me where very helpful and also looked in to a surprise hol for my sons.
May 6, 2026
Reply from Hays Travel - Kirkby
Thanks so much we are so glad we could get you all booked see you soon Hays Travel Kirkby
The member of staff was very nice and…
The member of staff was very nice and experienced This time we only did are holiday insurance as holidays are already booked. The girl gave us a number to phone about any health issues we may have that was a total nightmare as I phoned 9 times without getting through all more than 3/4 of an hour each time just music no info of what number you are in the queue just music then now an then a voice says there busy at the moment phone back later on in the week There must be another way quicker to do this maybe even in the shop as you book as not all people can use the internet or have access to it.
May 6, 2026
Reply from Hays Travel - Kirkby
Hi Catherine am sorry you had a nightmare with the Insurance company to pre screen if you would like to call in the shop we can certainly try to call from our end to try & help thanks Francine
Hays Kirkby
Nicolas in the Kirkby office was very professional. She talked us through all the options & got the best deal for us.
May 4, 2026
Reply from Hays Travel - Kirkby
Thanks so much for your lovely review see you soon Hays Travel Kirkby
Lucy was so helpful when booking my…
Lucy was so helpful when booking my first family holiday can’t recommend her enough. Always happy to help with my 100’s of questions nothing is ever an issue for her.
Deffo be booking more with Lucy xx
May 1, 2026
Reply from Hays Travel - Kirkby
We appreciate you taking the time to share your wonderful experience. We are so happy to hear that we could assist you with your family holiday plans and answer all your questions.
Thanks
Hays Travel Kirkby
Staff very knowledgeable and friendly
Staff very knowledgeable and friendly
Booked in minutes
April 26, 2026
Reply from Hays Travel - Kirkby
We appreciate you taking the time to leave us such a lovely review. We are so glad to hear that our staff were helpful and efficient.
Thanks
Hays Travel Kirkby
Reply from Hays Travel - Kirkby
We appreciate you taking the time to share your experiences with our team. we are so glad to hear that we consistently provide amazing service.
Thanks
Hays Travel Kirkby
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