Girls are always glad to see you nothings ever to much trouble. The shop has a gorgeous atmosphere its like a little family. Genuinely wouldn't go anywhere else to book our holidays. Sam in the kirkby... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing experience in hays travel Kirkby Wasn’t sure what hotel to book the knowledge from Sam helped me so much booking my holiday helped me loads x
Company replied
I was extremely happy with Charlotte at the kirkby shop. She was extremely helpful & professional. She spent time & patience getting me the right holiday .I would highly recommend her & this shop to... See more
Company replied
Lucy was lovely, very friendly, informative and knowledgeable about our request. Lucy was great, she explained things in depth, and was more than helpful. Her colleague, was also advisable and infor... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 St. Chad's Parade, L32 8RD, Kirkby, United Kingdom
- 01514386596
4.9
Excellent
956 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
it was easy to talk to Charlotte and…
it was easy to talk to Charlotte and she helped us choose the right cruise for us and allowed us to take time to think without, saying that there is only one cabin left on this ship etc, trying to get us to rush the decision. We would definitely be using Hays Travel - Kirkby again.
January 3, 2026
Reply from Hays Travel - Kirkby
kathy higgins ,
We're happy to hear that you found the assistance helpful in choosing your cruise. We appreciate that you felt supported in making a decision at your own pace. Thank you for your feedback; we look forward to assisting you again.
Hays Travel
Staff are excellent really helpful went
Staff are excellent really helpful went out of their way to help to get what we wanted and you feel safe knowing it has been booked properly would definitely recommend thank you hays. Excellent
December 30, 2025
Reply from Hays Travel - Kirkby
Mr Fulton,
We appreciate your kind words! It's great to hear that our team was so helpful and made sure your booking process was smooth and secure. Thank you for recommending us!
Hays Travel
Kirkby branch
Lucy at Kirkby branch was very helpful and went through all the booking efficiently, answering all questions.
January 5, 2026
Reply from Hays Travel - Kirkby
Karen McKevitt,
We appreciate you taking the time to leave us such a complimentary review. We are so happy to hear that you found our service helpful and efficient!
Hays Travel
Friendly and accommodating service from…
Friendly and accommodating service from a cheerful staff member - no pressure felt in booking a certain type of holiday
December 30, 2025
Reply from Hays Travel - Kirkby
Gerard,
We appreciate you sharing your experience with us. We are so glad to hear that you found our service friendly and accommodating, with no pressure.
Hays Travel
Booked all my holidays through hays…
Booked all my holidays through hays travel never been let down wouldn’t use any other travel services. All the girls who work in the shop are so helpful and kind 100% recommend to find your holiday deals!
January 3, 2026
The young woman was very helpful and…
The young woman was very helpful and attentive as lm disabled she very good
January 3, 2026
Samantha was very helpful and…
Samantha was very helpful and knowledgeable. Also seen to me straight away. She knew exactly what I needed for my ski holiday and made the booking look so simple.
December 27, 2025
Reply from Hays Travel - Kirkby
We're delighted to hear that you found our service so helpful and efficient. It's great to know we made booking your ski holiday simple for you.
Reply from Hays Travel - Kirkby
We appreciate you taking the time to leave us a review and are so glad the booking was easy and our team were helpful and knowledgeable.
was seen by lucy she was really nice…
was seen by lucy she was really nice girl went through everything for me would highly recommend her an all girls in kirkby shop have been going here for few years now
December 21, 2025
Reply from Hays Travel - Kirkby
We're happy to hear that you had a positive experience! It's great to know that you felt well-cared for.
Thank you
Hays Travel Kirkby
highly reccomend…
Have booked before and highly reccomend no fuss and really helped
December 21, 2025
Reply from Hays Travel - Kirkby
we love hearing your feedback , hope to see you in store again soon.
Always here if you need anymore advise
Thanks
Hays Travel Kirkby
Had a quick quote from Sam on Tuesday…
Had a quick quote from Sam on Tuesday for a cruise tgat was originally shown in hays travel, Sam gave me a follow up call after discussing the choices with family members what Sam had given us without any pressure. I was happy to tell Sam we would be in to book all booked within 40min looking forward to my first cruise
December 18, 2025
I always use hays travel kirkby to book…
I always use hays travel kirkby to book my holidays and every staff member have always gone above and beyond to help me book my holidays
December 17, 2025
Reply from Hays Travel - Kirkby
Always here to help with any of your travel needs.
Thank you for your lovely words we appreciate it.
Hays Travel Kirkby
Reply from Hays Travel - Kirkby
Thankyou for your lovely review, looking forward to seeing you soon for your next holiday with Hays travel Kirkby :)
She explained everything
She explained everything, dealt with any questions. Very polite
December 9, 2025
Reply from Hays Travel - Kirkby
glad you got the information you needed, hope to see you in store soon.
Thanks
Hays travel Kirkby
Reply from Hays Travel - Kirkby
always here to help , need anymore help can always call. we appreciate your feedback
thanks
Hays travel Kirkby
The staff were helpful and polite.
November 19, 2025
Reply from Hays Travel - Kirkby
Glad we could of been of help , hope to see you in store again soon
Thanks
Hays Travel Kirkby
Lucy was amazing very helpful new what…
Lucy was amazing very helpful new what we where looking for inareholiday nothing was to much trouble
December 1, 2025
Reply from Hays Travel - Kirkby
Thank you for your kind words , we appreciate. hope to see you in store again soon
Thanks
Hays Travel Kirkby
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.