Hays Travel - Kirkham Reviews 

346
TrustScore 5 out of 5

4.9

4 Poulton Street, PR4 2AB Kirkham, GB


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Rated 5 out of 5 stars

The Store manageress Katie is so knowledgeable about her job. We have booked many a holiday with her & it's always been a first class service, I wouldn't book anywhere else. Yours sincerely Mr Paul... See more

Company replied

Rated 5 out of 5 stars

Joshua was so knowledgeable from start to finish. We definitely didn’t make things easy for him with all of our requests, but he took the time to understand exactly what we were looking for and fo... See more

Company replied

Rated 5 out of 5 stars

Hays at Kirkham in Lancashire are always super-helpful and you always feel that you are getting a great deal from them. Very friendly too!

Company replied

Rated 5 out of 5 stars

Absolutely 1st class service from Claire over the phone & emails, matched our search on Jet2s app & so easy to book over the phone with just a few details to secure the live deal then went to Kirkham... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 4 Poulton Street, PR4 2AB, Kirkham, United Kingdom

  • 01772970494

4.9

Excellent

TrustScore 5 out of 5

346 reviews

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4.9

All reviews

(346)

123,616 reviews in the last 12 months

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Rated 5 out of 5 stars

From booking our holiday right at the…

From booking our holiday right at the start, then having to do some changes then helping with travel insurance Mollie & Claire have been great.

March 1, 2026
Hays Travel - Kirkham logo

Reply from Hays Travel - Kirkham

Claire, We're happy to hear that our assistance with your booking, changes, and travel insurance was so helpful. Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars

Claire was warm and welcoming!

Claire was warm welcoming and very efficient. She knew the destination very well and completely understood my requirements . I had previously tried to book the holiday with TUI direct but struggled and I'm so glad I decided to use Hays!

February 27, 2026
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Reply from Hays Travel - Kirkham

Thank you for your lovely feedback, it was a pleasure to find the right rooms for you and get this booked and arranged.

Many thanks
Claire

Rated 5 out of 5 stars

Asian odyssey

We had booked 4 weeks ago for a ‘ bucket list’ trip to Rome with Kate. She made the whole process friendly and simple. Picked the trip, booked it there and then.

I enquired about a multi destination trip to Asia with Kate last week. She put everything into tailoring a bespoke 4 week trip including HK, Thailand, Philippines and more. She came up with a great itinerary at a price I couldn’t believe. One week later, deposit paid for a dream holiday in October.

Kate was very professional and friendly throughout the process , even staying late one evening to accommodate my schedule. Her attention to detail and constant communication was evident and appreciated. Thanks Kate

February 27, 2026
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Reply from Hays Travel - Kirkham

James,

We're happy to hear that the Rome trip booking was friendly and simple. It's great to know that we could tailor a bespoke Asia trip, and that the itinerary and price met your expectations. We appreciate your positive feedback regarding the attention to detail and communication.

Many Thanks
Hays Travel Kirkham

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service! Really knowledgeable and helpful booking my first ever cruise - knowledge re the ship was exceptional and felt completely confident in my choice. Thank you . Wouldn’t trust my booking with anyone else. Having a local branch in Kirkham and it being open on Sunday was a bonus. Thank you

February 22, 2026
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Reply from Hays Travel - Kirkham

Maura, We're delighted to hear about your fantastic experience booking your first cruise! It's great to know our team's knowledge made you feel confident in your choice. Thank you for your trust and for highlighting the convenience of our local branch. We look forward to welcoming you in store in the near future :)

Rated 5 out of 5 stars

Professional and friendly staff

Very helpful and knowledgeable member of staff (Kate). Looked at various options for me and explained everything very well. Not at all pressured to buy. (But I did!)

February 21, 2026
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Reply from Hays Travel - Kirkham

We appreciate you taking the time to leave us such a wonderful review! We're so happy to hear that you found Kate helpful and informative, I will make sure to pass your thanks onto her!

Rated 5 out of 5 stars

Explaining various options

Explaining various options, courteously asking for essential information, and efficiently booking the required flight.

February 20, 2026
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Reply from Hays Travel - Kirkham

We appreciate you sharing your experience. We are happy to hear that our team explained your options and efficiently booked your flight.

Hays Travel

Rated 5 out of 5 stars

Claire was brilliant

Claire was brilliant, helped us choose the right cabin for us and was so friendly & cheerful. She took all the stress & hassle out of booking and got us a fab deal. Thank you so much Claire.

February 13, 2026
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Reply from Hays Travel - Kirkham

Thank you so much for your lovely review! It was an absolute pleasure helping you choose the perfect cabin. I’m really glad to hear the process felt smooth and stress‑free — that’s exactly what I aim for.
Thanks again,
Claire

Rated 5 out of 5 stars

Booked flights only

Booked flights only
Manchester to Newquay
Very helpful, did not feel pressured or rushed,
Both ladies
professional and excellent customer service

February 11, 2026
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Reply from Hays Travel - Kirkham

We're happy to hear that you found us helpful when booking your flights. We appreciate your feedback regarding the professional and excellent customer service you experienced!

Rated 5 out of 5 stars

I can't fault our experience booking a…

I can't fault our experience booking a cruise with Hays travel in Kirkham, Claire was fantastic

February 8, 2026
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Reply from Hays Travel - Kirkham

We are happy to hear that you had a fantastic experience booking your cruise with us. Thank you so much for your kind review.

Hays Travel

Rated 5 out of 5 stars

professional staff

professional staff
amazing team
always made to feel welcome
wouldnt go anywhere else

January 29, 2026
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Reply from Hays Travel - Kirkham

We appreciate you sharing your experience with our team. We're so happy to hear you always feel welcome and valued.

Hays Travel

Rated 5 out of 5 stars

Staff professional and knowledgeable…

Staff were professional and knowledgeable and went the extra mile to get the best deal for us. Molly was our advisor and she listened to what our needs were and answered all the questions we asked about the cruise and was able to get us everything we wanted

January 30, 2026
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Reply from Hays Travel - Kirkham

It was an absolute pleasure helping you plan your cruise. Wishing you an amazing cruise, and I’d love to help again anytime you’re ready to plan your next adventure!

Rated 5 out of 5 stars

Lovely to deal with

Kirkham was recommended to us by a family member. They were very easy to deal with and booked my cruise with no problems at all

January 27, 2026
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Reply from Hays Travel - Kirkham

Thank you Becky!

We're happy to hear that your family member recommended us and that we booked your cruise smoothly. Thank you for sharing your positive experience with us!

Hays Travel

Rated 5 out of 5 stars

Very helpful and easy

Very helpful and easy

January 24, 2026
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Reply from Hays Travel - Kirkham

We appreciate your feedback and are so glad that we could provide you with an easy and helpful experience.

Rated 5 out of 5 stars

Lovely staff member listened to our…

Lovely staff member listened to our needs and very patiently arranged our holiday for us

January 25, 2026
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Reply from Hays Travel - Kirkham

Thanks for your review! I am so glad that I was able to arrange your holiday to your expectations. Hope to see you again soon!

Rated 5 out of 5 stars

Super Happy

Absolutely 1st class service from Claire over the phone & emails, matched our search on Jet2s app & so easy to book over the phone with just a few details to secure the live deal then went to Kirkham branch to finish the booking & collect our booklet with Everything you need for the holiday,& details of their app if you prefer to have your holiday booking on your phone. Will help with any questions about your travel insurance money or anything else. Will be checking there deals first before booking on line

January 22, 2026
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Reply from Hays Travel - Kirkham

Thank you Anita,

I am happy to hear that you had such a positive experience booking with me! It's great to know the service provided met your needs and that you found the process so easy.

I appreciate your feedback and look forward to helping you with future travel plans.

Thank you - Claire

Rated 5 out of 5 stars

Fantastic

Mollie was fantastic from start to finish. Would definitely recommend x

January 18, 2026
Hays Travel - Kirkham logo

Reply from Hays Travel - Kirkham

I'm happy to hear that you had a fantastic experience. We appreciate your recommendation and thank you for your positive feedback! -Mollie

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff, that are more than willing to spend time finding you the holiday perfect for you!

January 17, 2026
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Reply from Hays Travel - Kirkham

We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that our staff were helpful in finding your perfect holiday.

Hays Travel

Rated 5 out of 5 stars

I have used Hays travel many times

I have used Hays travel many times and the experience is always a pleasure. All the agents are so friendly, welcoming and helpful. Not to mention it is a dog friendly environment. It's a much better experience than using the Internet

January 17, 2026
Hays Travel - Kirkham logo

Reply from Hays Travel - Kirkham

We're happy to hear that you find our agents friendly and helpful. It's great to know you appreciate our dog-friendly environment and prefer our service over the internet. Hope to see you again soon! -Mollie

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