I always use Kirsty when booking my family holidays, she provides such a great service, always very friendly and helpful ( never pushy) always gets back very prompt with the price and flight/hotel inf... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kirsty has made booking my perfect holiday a breeze! I had so many requests and questions and nothing was an issue
Company replied
Kirsty is amazing, we gave her a brief of what we wanted and she came up trumps , super efficient at what she does , highly recommend
Company replied
Kirsty was amazing, very polite, helpful and an extremely quick turnaround. We spoke to Kirsty and gave her the details of a holiday we had seen online, she came straight back with a much cheaper pric... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Kirsty Newton, DL16, Durham, United Kingdom
- 01388319040
4.9
Excellent
109 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Kirsty Newton
Thank you Amy! Hope you all have the best holiday!
Stress free booking
Kirsty so easy to talk to, nothing is too much trouble very helpful and proffesional, first class!
March 2, 2024
Reply from Hays Travel - Kirsty Newton
Thank you Libby, hope you all have a lovely family holiday!
Kirsty was amazing
Kirsty was amazing. Answered any questions really fast. Would definitely book thru Kirsty again.
February 14, 2024
Reply from Hays Travel - Kirsty Newton
Thank you for leaving me a lovely review, I can't wait to hear all about your holiday!
It was super easy to book with Kirsty
It was super easy to book with Kirsty, she was so polite and helpful. Can’t wait for our trip.
January 6, 2024
Reply from Hays Travel - Kirsty Newton
Thank you Stacey, it'll be trip you will all remember forever!
Very helpful and sorted very quickly
January 4, 2024
Reply from Hays Travel - Kirsty Newton
Thank you for choosing me to book your holiday and taking the time to leave me a review!
My Experience booking a holiday with Kirsty
I contacted Kirsty as I seen a package holiday on Jet2 and wondered if she could match it or come back with a better deal. She was fast and efficient in helping me and sure enough she got me a cheaper deal, few details sent over and it was all booked as easy as that. I couldn’t recommend Kirsty enough and I will be booking our family holidays with kirsty in the future.
December 31, 2023
Reply from Hays Travel - Kirsty Newton
Thank you Kate! Can't wait to see your family of four holiday pictures!
Kirsty visited my Grandma and Granda at…
Kirsty visited my Grandma and Granda at home to book them a cruise. My grandparents are approaching 90 and don't have Internet in their home, Kirsty advised this wasn't a problem, she'd still be able to connect to her own Internet. My grandparents were overjoyed they didn't even have to leave the house to book their holiday. Kirsty explained everything throughout the booking process,they can't wait to head of on their cruise in April. Thank you so much for making this such an easy process for them. Great service.
December 29, 2023
Reply from Hays Travel - Kirsty Newton
Thank you for such a great review, it was a pleasure to help your Grandma and Granda!
After picking our holiday
After picking our holiday, kirsty comfortably beat the price we had already been quoted. Would 100% use Kirsty again!
August 13, 2023
Reply from Hays Travel - Kirsty Newton
Thank you for you kind comments!
Quick easy and supportive 😀
August 2, 2023
Reply from Hays Travel - Kirsty Newton
Thank you for booking with me Jordan, and taking the time to leave me a review! Totally appreciated.
Kirsty was amazing
Kirsty was amazing, very polite, helpful and an extremely quick turnaround. We spoke to Kirsty and gave her the details of a holiday we had seen online, she came straight back with a much cheaper price which we were very satisfied with. Will definitely be using Kirsty's skills again soon hopefully!
July 18, 2023
Reply from Hays Travel - Kirsty Newton
Thank you for your lovely comments! Hope you all have the best holiday!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.