We visited Lucy at Hays Lancaster several times before we booked our holiday. We changed our minds several times before we finally decided on Benidorm and she was extremely helpful and patient with us... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I booked my holiday at the Lancaster Store with Tom, what amazing customer service, he listened to all my requests and there was a few...but managed to get exactly what I wanted, nothing was ever too... See more
Company replied
A very pleasant and easy process. Knowledgeable and very helpful staff. A very nice experience. I will definitely use Hays Travel again.
Clare the lady who helped us with our booking was great, she has booked cruises and holidays for us in the past and always goes the extra mile in a friendly but professional way
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Cheapside, LA1 1LY, Lancaster, United Kingdom
- 01524889527
4.9
Excellent
717 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tom has been fantastic and super…
Tom has been fantastic and super helpful when helping me to organise my 30th birthday trip to Bali in November. Tom answered all of my questions without issue and made the process super easy. Tom is an asset to the team. I would definitely book with Tom and Hays Travel Lancaster again.
January 31, 2026
Reply from Hays Travel - Lancaster
Hannah Nutter,
We're happy to hear that you had such a positive experience. It's great to know that we made the process super easy when helping you organise your trip. Thank you for your recommendation!
Hays Travel Lancaster
Does exactly what it says on the side of the tin
You guys do exactly what it says on the side of the tin(as to coin a phrase). Keep up the great work.
Many thanks for your time and help.
January 23, 2026
Reply from Hays Travel - Lancaster
Tim Parkinson,
We're happy to hear that we met your expectations! We appreciate your kind words and are thankful for your time and help.
Hays Travel Lancaster
Reply from Hays Travel - Lancaster
Thank you for your review!
Hays Travel Lancaster
Holidays at the right price with a good…
Holidays at the right price with a good staff
January 18, 2026
Reply from Hays Travel - Lancaster
Trevor Hughes,
We are so happy that we can provide holidays at the right price, and that you find our staff good; we appreciate your review.
Hays Travel Lancaster
Our advisor was knowledgable about the…
Our advisor was knowledgable about the places we were considering
January 29, 2026
Reply from Hays Travel - Lancaster
Peter Walsh,
We appreciate your feedback and are glad our advisor's knowledge of your destinations helped you in your considerations.
Hays Travel
Superb people and company
Lucy and Tom took time to find me exactly what I was looking for.
I have used Hayes for the last 10 years and they have always given me good advice and arranged some amazing holidays
January 29, 2026
Reply from Hays Travel - Lancaster
Patricia Howard,
We appreciate your continued loyalty over the past 10 years! We're so glad we could provide excellent advice and arrange amazing holidays for you!
Hays Travel Lancaster
Reply from Hays Travel - Lancaster
Sue,
We appreciate your kind words! We are happy you found your experience pleasant, professional, and welcoming. Thank you for your review.
Hays Travel
Friendly and professional staff.
January 17, 2026
Reply from Hays Travel - Lancaster
Hello thank you so much for the kind feedback, was a pleasure in arranging your trip away and look forward to many more. Charlotte
We were made to feel welcome the moment…
We were made to feel welcome the moment we got though the door,very happy with the service
January 23, 2026
Reply from Hays Travel - Lancaster
Thank you so much for booking with us - we all hope you have a great time
- Logan
The advisor Logan was extremley helpful…
The advisor Logan was extremley helpful in sorting out our City break
January 21, 2026
Reply from Hays Travel - Lancaster
Thank you for this review Carmel - If you need anything at all you know my number =)
All the best,
Logan
Cadence was so helpful and personable
Cadence was so helpful and personable. She understood our needs and helped us book the holiday with minimum fuss. Hays’ app is a very useful tool and easy to use.
January 20, 2026
Reply from Hays Travel - Lancaster
Karen Thompson,
We appreciate your kind words! We're happy to hear that the booking process was smooth and that our app is a useful tool for you.
Team Hays Travel Lancaster
Face to face interaction made it very…
Face to face interaction made it very easy to change details, pick personalised requirements and ensure we had the best price available.
January 17, 2026
Reply from Hays Travel - Lancaster
We're happy to hear that our face-to-face service made it easy to personalize your booking and secure a great price. Thank you for your review!
Logan =)
Tom was amazing he guided us through…
Tom was amazing he guided us through the process, providing expert help and advice, ensuring we received the best deal which saved us money on previous quotes from other agents. Very Happy and will use again whilst also recommend for others. The countdown begins thank you Tom from Lancaster branch x
January 17, 2026
Reply from Hays Travel - Lancaster
We're happy to hear that you had such a positive experience! It's great to know that we could provide expert help and ensure you received the best deal. Thank you for your recommendation!
Lucy was very helpful indeed as this is…
Lucy was very helpful indeed as this is our first cruise
January 14, 2026
Reply from Hays Travel - Lancaster
We're happy to hear that our team member was helpful as you booked your first cruise. Thank you for your positive feedback!
Cadence was great
Cadence was great, we were trying to book a multi place stay and cruise for a birthday/anniversary celebrations. We were unsure of how to book it and exactly where we wanted to go. Cadence gave us some brilliant ideas and took care of everything including all transfers. We now can't wait to enjoy our 3 week getaway.
January 13, 2026
Reply from Hays Travel - Lancaster
We're happy to hear that you had such a positive experience while booking your special trip. It's great that we could assist with your plans, including transfers. We appreciate your feedback!
Break time l…
Tom was very helpful and made us feel positive about booking a holiday with Hays
January 6, 2026
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback, was a pleasure in arranging your holiday & look forward to arranging many more. Thank you
Excellent staff
Excellent staff. Well priced. Sorted everything out for us and made myself and my wife feel at ease when booking a once in a lifetime holiday.
January 10, 2026
Reply from Hays Travel - Lancaster
We're delighted to hear that our team made you both feel comfortable while planning such a special trip. Thank you for your positive feedback!
Logan =)
Excellent service.
Logan was knowledgeable and very professional and assisted me with all aspects of my holiday booking which made the experience very easy and straightforward.
Thank you Logan.
January 5, 2026
Reply from Hays Travel - Lancaster
Thank you for this review - I always love knowing that I can help people get their holiday booked in an easy way .
All the best,
Logan
They put their customers at ease
They put their customers at ease. Plus it’s great being able to actually go into a shop and discuss what you want.
January 7, 2026
Reply from Hays Travel - Lancaster
We're happy to hear that we put you at ease! Thank you for booking with us here in Lancaster! Thanks for the feedback.
Logan
We managed to get a cruise in the dates…
We managed to get a cruise in the dates we wanted. It just seem to cost us a lot more than it would have done had we booked it ourselves at home .
It seems to be £600 more than the online price I’m disappointed that I didn’t try to book it myself as we went over our budget booking through yourselves.
January 4, 2026
Reply from Hays Travel - Lancaster
Thank you for taking the time to share your feedback. We’re pleased to hear that we were able to secure the cruise on the dates you wanted.
Cruise prices can fluctuate frequently and are influenced by availability, demand, and promotions at the time of booking. The price you paid reflected the live rate available when we secured the reservation, and unfortunately these can change at any time, sometimes even within hours.
We’re sorry to hear that the final cost exceeded your original price range and that this led to disappointment. Our intention is always to be transparent and to help our clients secure the best available option at the time of booking.
We do appreciate your feedback and hope to have the opportunity to assist you again in the future.
Team Lancaster
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.