We visited Lucy at Hays Lancaster several times before we booked our holiday. We changed our minds several times before we finally decided on Benidorm and she was extremely helpful and patient with us... See more
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I booked my holiday at the Lancaster Store with Tom, what amazing customer service, he listened to all my requests and there was a few...but managed to get exactly what I wanted, nothing was ever too... See more
Company replied
A very pleasant and easy process. Knowledgeable and very helpful staff. A very nice experience. I will definitely use Hays Travel again.
Clare the lady who helped us with our booking was great, she has booked cruises and holidays for us in the past and always goes the extra mile in a friendly but professional way
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Cheapside, LA1 1LY, Lancaster, United Kingdom
- 01524889527
4.9
Excellent
713 reviews
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Oh my goodness…
Oh my goodness Im yet again overwhelmed by the service given by Dawn & Cadence In Lancaster. Just how much better can it get? Every question I had and queery was expertly and professionally answered. Well done Hayes for employing such great staff
March 13, 2026
Unprompted review
Reply from Hays Travel - Lancaster
Anon,
We appreciate your kind words! It's wonderful to know the service provided by our team in Lancaster exceeded your expectations. We're so glad they were able to expertly answer all your questions.
Kind regards
Tom
Hays Travel
Lancaster
We were dealt with by Logan
We were dealt with by Logan. He was most pleasant and very helpful. He was very professional and soon had our holiday arranged with the relevant documents provided. I will definitely use Hays again.
March 10, 2026
Reply from Hays Travel - Lancaster
Thank you for this lovely review - it much appreciated and I am so glad you would return to us.
All the best,
Logan =)
Logan very helpful
Logan very helpful. Looked at several options before finding what was most suitable for me.
March 10, 2026
Reply from Hays Travel - Lancaster
Thank you Myra - It is appreciated if you need anything else please let us know.
Logan =)
Going Solo !
Went into Hays travel Lancaster with a view to booking a holiday. There were three desks with assistants ready to serve. I chose Charlotte who was friendly, helpful & went over & above to find what I wanted including travel insurance & assistance help as I have arthritis. I went for The Delfin Hotel in Salou with Jet 2 as I'd been there last year with my friend & it was great.
March 8, 2026
Reply from Hays Travel - Lancaster
Hi Barbara,
Thank you so much for booking with us. It was a pleasure to meet you. I'm so glad we were able to get exactly what you were looking for and make the booking process as smooth as possible.
Charlotte
Very good staff
March 4, 2026
Reply from Hays Travel - Lancaster
Thank you for a 5 star review, we hope you have a great holiday
Hays travel Lancaster
It was a very pleasant experience
It was a very pleasant experience. Demi, the apprentice was very helpful and knowledgeable and helped us to get the holiday we were wanting.
March 3, 2026
Reply from Hays Travel - Lancaster
Bill Weir,
We appreciate you sharing your experience. We're so glad to hear that our apprentice was helpful and knowledgeable in finding the holiday you wanted.
lancaster, Hays Travel
Tom was superb
Tom was superb, he was friendly and very competent. He guided us through our holiday booking and got us a great deal. We left feeling like we’d achieved more than we had intended or even expected as cruising can be a minefield of hidden charges.
March 1, 2026
Reply from Hays Travel - Lancaster
Jennifer,
We appreciate you sharing your booking experience. We're happy to hear that you found our service helpful and efficient, especially regarding your cruise booking. Thank you for your review!
lancaster, Hays Travel
Reply from Hays Travel - Lancaster
Thank you so much for the 5* and lovely feedback. It is always a pleasure in arranging your trips away and finding the perfect holiday. Look forward to many more. Tom
Fantastic service from Candice very…
Fantastic service from Candice very professional & helpful 😄
February 14, 2026
Reply from Hays Travel - Lancaster
We appreciate you taking the time to leave us such a great review. We are so glad that you found our service helpful and professional. We look forward to hearing from you again soon :)
Lancaster, Hays Travel
Nice experience …
Saw a holiday to Greece in the shop window at a good price so decided to go in . I haven’t booked with a travel agent for years as i usually book online. The assistant (sorry can’t remember his name) was really nice and checked it out for me. Also makes it a bit easier as I can collect my boarding pass before I go instead of printing my own. I’d probably use them again next time if it saves me scrolling through online and compares well.
February 19, 2026
Reply from Hays Travel - Lancaster
Caroline,
We're glad you found a great holiday deal in our window and appreciated the assistance in booking your trip to Greece. It's great to know that collecting your boarding pass beforehand was helpful. We appreciate your feedback and hope to assist you with your future travel plans.
lancaster, Hays Travel
Logan was absolutely fantastic!
Logan was absolutely fantastic!! He went above and beyond helping us book our perfect holiday. He was very patient when we asked him questions or concerns and he put our minds at ease.
We will definitely be going back to Hays Travel for future holidays since they make it nice and easy and also have really good offers too.HIGHLY RECOMMEND!
February 19, 2026
Reply from Hays Travel - Lancaster
Faye,
I am so happy to read this review it was a pleasure finding your holiday for you guys! You were also fantastic! If you need anything at all you know where to find me!
Logan =)
Helpful and friendly staff
Staff in the Lancaster branch was so friendly and helpful
February 11, 2026
Reply from Hays Travel - Lancaster
Thank you so much for the 5* review & feedback. Always fabulous to read these comments, Look forward to being of assistance for many more times in the future.
Warm and personalised service
Friendly service, committed to searching for just the right holiday for my specific needs as a wheelchair user.
February 12, 2026
Reply from Hays Travel - Lancaster
Lucy,
We're happy to hear that our team provided friendly service and dedicated effort to accommodate your specific needs. Thank you for your positive feedback!
Hays Travel Lancaster
Great service from a friendly team
Great service from a friendly team. Can’t recommend enough
February 10, 2026
Reply from Hays Travel - Lancaster
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear you enjoyed our team's friendly service!
Hays Travel Lancaster
A friendly greeting and a warm…
A friendly greeting and a warm atmosphere, a very knowledgeable and professional manner and was very at ease.
Well done, Tom And thank you
February 8, 2026
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback received, was a pleasure in finding & arranging the trip for you. Hope you will have a great time. Tom
I probably tried the patience of a…
I probably tried the patience of a saint, but Charlotte from Lancaster stayed profession throughout my indecisiveness. Offering different alternatives and staying with it till I got what I wanted. Thankyou Charlotte.
February 7, 2026
Reply from Hays Travel - Lancaster
Thank you so much for booking with us. It's been a pleasure working on this for you and I can't wait to hear all about your trip!
Charlotte
I was happy with the person who helped me
I was happy with t
All the booing and advice I received
February 6, 2026
Reply from Hays Travel - Lancaster
Good afternoon, Thank you so much for the lovely feedback, was a pleasure in arranging the trip for you & look forward to hearing all about your travels on your return.
Lucy for the Lancaster
Lucy for the Lancaster, one again very good that's why we've booked our second holiday yesterday within a week
February 5, 2026
Reply from Hays Travel - Lancaster
Thank you for your kind review ! It was a pleasure to assist you with both bookings and we appreciate you coming back to us.
Lucy 😊
We've never had a bad experience…
We've never had a bad experience booking with Hays, and this recent visit was as easy as all the others, we were met with a friendly smiling advisor who quickly got together our holiday from the information we gave her, and prices matched the holiday. It is always so easy.
February 1, 2026
Reply from Hays Travel - Lancaster
Mrs S Mitchell,
We're happy to hear that booking with us is consistently easy! It's wonderful that our advisor provided a friendly and efficient service. Thank you for your continued trust and positive feedback.
Hays Travel
Tom has been fantastic and super…
Tom has been fantastic and super helpful when helping me to organise my 30th birthday trip to Bali in November. Tom answered all of my questions without issue and made the process super easy. Tom is an asset to the team. I would definitely book with Tom and Hays Travel Lancaster again.
January 31, 2026
Reply from Hays Travel - Lancaster
Hannah Nutter,
We're happy to hear that you had such a positive experience. It's great to know that we made the process super easy when helping you organise your trip. Thank you for your recommendation!
Hays Travel Lancaster
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