We visited Lucy at Hays Lancaster several times before we booked our holiday. We changed our minds several times before we finally decided on Benidorm and she was extremely helpful and patient with us... See more
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I booked my holiday at the Lancaster Store with Tom, what amazing customer service, he listened to all my requests and there was a few...but managed to get exactly what I wanted, nothing was ever too... See more
Company replied
A very pleasant and easy process. Knowledgeable and very helpful staff. A very nice experience. I will definitely use Hays Travel again.
Clare the lady who helped us with our booking was great, she has booked cruises and holidays for us in the past and always goes the extra mile in a friendly but professional way
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Cheapside, LA1 1LY, Lancaster, United Kingdom
- 01524889527
4.9
Excellent
713 reviews
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Reply from Hays Travel - Lancaster
Hello & thank you so much for the lovely feedback & 5* review, was a pleasure in booking your holiday & so excited as the hotel looks amazing, made me think for next year, look forward to arranging many more. Tom
Lucy was a good person to relate to and…
Lucy was a good person to relate to and was very helpful.
April 19, 2026
Reply from Hays Travel - Lancaster
Thank you so much for the lovely review, was a pleasure in arranging your trip and look forward to many more. Lucy
As we are deaf and they were very…
As we are deaf and they were very helpful and very knowledgeable and very understanding what we need for our holiday in September . They are very understanding what we want from them for our holiday . We are very happy and very grateful for their help to us .
April 17, 2026
Reply from Hays Travel - Lancaster
Thank you for a 5 star review, I am glad we could find your perfect holiday and I hope you have the best time!! I look forward to hearing how it goes when I am back !!
Cadence,
Hays travel Lancaster
Reply from Hays Travel - Lancaster
Thank you for your lovely review ! I hope you have a great holiday and I can help assist you with more in the future. Lucy
Reply from Hays Travel - Lancaster
Thank you so much for the 5* review & feedback, was a pleasure in arranging your trip away. Cadence
Always friendly stay
Always friendly stay, I only book from Hayes in Lancaster they are amazing and very helpful
April 8, 2026
Reply from Hays Travel - Lancaster
Thankl you so much for the lovely review & 5*, was a pleasure in arranging your trip away and look forward to many more. Lucy
Staff members were all polite and…
Staff members were all polite and helpful.
They went the extra mile to make sure our disability needs would be met.
The staff member who actually booked our holiday (Dani) was a trainee but very professional
April 10, 2026
Reply from Hays Travel - Lancaster
Katie Moody,
We appreciate you taking the time to share your experience. I am so happy I could help you with your holiday, cant wait to hear about it after your trip. I look forward to arranging many more for you.
Kind regards
Demi, Hays Travel Lancaster
We love Lucy!
Swift service; knowledgeable and efficient handling of enquiry; polite, calm, friendly manner; helpful additional information available.
April 9, 2026
Reply from Hays Travel - Lancaster
Thank you for your lovey review! I hope you have a great Holiday.
Lucy
Demi was lovely,and a credit to your…
Demi was lovely,and a credit to your company.
She was very helpful and did her best to fit my request. Would use Hayes travel lancaster again
April 8, 2026
Reply from Hays Travel - Lancaster
Ronda Ingleby,
We appreciate you taking the time to leave such a complimentary review. I am so glad that you found my service helpful, and our Lancaster team look forward to assisting you again.
Kind regards
Demi, Hays Travel Lancaster
I use Hays in Lancaster regularly to…
I use Hays in Lancaster regularly to book my flights. They always have the time to search out all the options and find me the best prices available. 👍
March 28, 2026
Reply from Hays Travel - Lancaster
We're so happy to hear that you regularly book your flights with us in Lancaster. It's great to know we can always find the best prices for you!
Kind regards
Hays Travel Lancaster
We always use Tom and his team and…
We always use Tom and his team and cannot fault them. Very helpful always.
April 2, 2026
Reply from Hays Travel - Lancaster
JACQUELINE IRELAND,
We appreciate your continued trust in our team. It is always a pleasure to assist you with your needs, and we look forward to seeing you again.
Kind regards
Hays Travel
Reply from Hays Travel - Lancaster
Steve P,
We appreciate you taking the time to leave us a review! We're happy to hear that we answered your questions and provided guidance.
Kind regards
Hays Travel Lancaster
Staff member very friendly and could…
Staff member very friendly and could not do enough to help me get the holiday choice I wanted. Professional and attentive service.
March 11, 2026
Reply from Hays Travel - Lancaster
Good Afternoon Terence, Glad we were able to help you find what you were looking for. We are always here to help.
Many Thanks Dawn, Hays Travel Lancaster
As always a smooth enjoyable…
As always a smooth enjoyable experience..always great to have another trip lined up...managed to bring 4 more friends on board too..so bumper booking
March 31, 2026
Reply from Hays Travel - Lancaster
James Wallace Dodgshun,
We're happy you enjoyed a smooth booking experience and have another trip planned. It's great you brought friends along; we appreciate your continued support.
Hays Travel
My email was answered quickly by Lucy
My email was answered quickly by Lucy. Booked a holiday within 10 minutes
March 30, 2026
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback & 5* review. Was a pleasure in arranging your trip away and so excited for you & cannot wait to hear all about it on your return. Lucy
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback, was a pleasure in arranging your travels. Demi
Very quick and efficient finding the…
Very quick and efficient finding the holiday I wanted and managed to price match the same one I had seen online
March 26, 2026
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback, always a pleasure in arranging your travels & thank you for coming back to us. Lucy
Reply from Hays Travel - Lancaster
Thank you for a 5 star review, we hope you have a lovely holiday and look forward to hearing how it goes :)
Cadence, Hays Travel Lancaster
Friendly staff who listened and acted…
Friendly staff who listened and acted promptly to meet my needs.
March 17, 2026
Reply from Hays Travel - Lancaster
William,
We appreciate your kind words! We are so pleased we could assist you and meet your needs in a timely manner. Thanks for booking with us.
Kind regards
Cadence
Hays Travel
Lancaster
Overall experience excellent and…h
Overall experience excellent and totally stress free. Everything sorted including bokking of seats to car parking at the airport. The only minor concern would be that we didnt receive any discounts when booking the holiday in store rather than online.
March 15, 2026
Reply from Hays Travel - Lancaster
Hello, thank you so much for the feedback, we have taken on board your comments for the future and thank you for bringing to our attention. Tom
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