We visited Lucy at Hays Lancaster several times before we booked our holiday. We changed our minds several times before we finally decided on Benidorm and she was extremely helpful and patient with us... See more
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I booked my holiday at the Lancaster Store with Tom, what amazing customer service, he listened to all my requests and there was a few...but managed to get exactly what I wanted, nothing was ever too... See more
Company replied
A very pleasant and easy process. Knowledgeable and very helpful staff. A very nice experience. I will definitely use Hays Travel again.
Clare the lady who helped us with our booking was great, she has booked cruises and holidays for us in the past and always goes the extra mile in a friendly but professional way
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Cheapside, LA1 1LY, Lancaster, United Kingdom
- 01524889527
4.9
Excellent
713 reviews
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Reply from Hays Travel - Lancaster
Thank you so much for your feedback, we appreciate it , I'm so glad I could book your holiday for you.
Kind Regards
Demi
Tom was more than helpful
Tom was more than helpful. He is informative. Friendly and very efficient. Fantastic work x
June 12, 2026
Reply from Hays Travel - Lancaster
We are so pleased to hear such wonderful feedback. We appreciate you sharing your positive experience with us.
Kind Regards
Hays Travel
Great last minute deal! I’d been searching for a last minute…
I’d been searching for a last minute river cruise but struggling to find what I wanted at a price I wanted. Tom at Hays in Lancaster found me a fantastic desk and sorted an airport hotel. He was great and obviously very knowledgeable and professional. Thank you!
June 2, 2026
Reply from Hays Travel - Lancaster
Thank you you so much for the lovely feedback & 5* review, was a pleasure in arranging the trip away for you & look forward to hearing all about it on your return. Hope you are having a great time away. Tom
Reply from Hays Travel - Lancaster
We're so pleased you found our service helpful and efficient. Thank you for your kind feedback!
Kind Regards
Hays Travel
Reply from Hays Travel - Lancaster
Thank you so much for your feedback. I am so happy to hear I could help you.
Kind Regards
Demi
Tom in Lancaster branch was very…
Tom in Lancaster branch was very helpful and nothing was too much trouble
May 31, 2026
Reply from Hays Travel - Lancaster
Hello, Thank you so much for the lovely feedback & 5* review, was a pleasure in helping and arranging your trip away. Looks a lovely itinerary and look forward to hearing all about it on your return. Tom
Reply from Hays Travel - Lancaster
Thankyou so much for the lovely feedback & 5* review. Was a pleasure in arranging your trip away and look forward to many more. Logan
Very helpful & polite
May 16, 2026
Reply from Hays Travel - Lancaster
Thank you for your lovely review! It was a pleasure to arrange this holiday for you. I hope you have a great holiday and hope to help with more in the future.
Demi
As always Tom was so helpful and found…
As always Tom was so helpful and found us just what we wanted always a great experience would not go anywhere else
May 23, 2026
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback, always a pleasure in arranging your holidays away & brightens my day. Look forward to arranging many more. Take Care... Tom
Reply from Hays Travel - Lancaster
Thank you so much for your review, we are so happy we could give you a great experience.
Kind Regards
Hays Travel Lancaster
Helpful and efficient staff.
May 21, 2026
Reply from Hays Travel - Lancaster
Thank you for your feedback. We appreciate your kind words. We are glad our team was helpful.
Kind Regards
Hays Travel Lancaster
Reply from Hays Travel - Lancaster
James Capstick,
We're so glad you had a great, hassle-free booking experience with our friendly, knowledgeable staff.
Kind Regards
Hays Travel
Great to deal with
Our enquiry was dealt quickly and efficiently by Logan at the Lancaster branch. I wanted a fly cruise to celebrate my 60th birthday in March 2027 and Logan quickly identified a suitable cruise, within budget for the specified dates. At all times communication was quick and any questions I had were very quickly answered. I am very happy with the deal Logan found for us, at a very competitive price. I'd have no hesitation in using Hays Lancaster again for our future holiday bookings.
May 19, 2026
Reply from Hays Travel - Lancaster
Thank you so much for this review Darren - It is very much appreciated and if you need anything else at all you know where I am =)
Logan
Reply from Hays Travel - Lancaster
We're so glad we could help you quickly!
Kind Regards
Hays Travel
Reply from Hays Travel - Lancaster
Patricia,
We are glad to hear that Logan was informative. We appreciate your feedback.
Kind Regards
Hays Travel Lancaster
Reply from Hays Travel - Lancaster
Hello, Thank you so much for lovely feedback & 5* review, was a pleasure in arranging the trip for you and look forward to many more. Lucy
All good thanks
May 10, 2026
Reply from Hays Travel - Lancaster
Thank you for the lovely feedback & 5* review was a pleasure in arranging your trip away and hearing all about it on your return.. Lucy
Reply from Hays Travel - Lancaster
Paul Winder,
We appreciate this positive feedback, were so happy we were able to help you. Thank you for letting us book this holiday for you and hopefully many more in the future.
Kind Regards
Hays Travel Lancaster
Tom was very helpful and freindly very…
Tom was very helpful and freindly very happy with my booking .thankyou.
May 7, 2026
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback & 5* review. Was a pleasure in seeing you and look forward in the future. Tom
Always a pleasure to book with Hays
We had a lovely experience at the Hays Lancaster Branch booking our next holiday. Staff were friendly and very helpful sorting out where to stay and the best flights. We highly recommend.
April 28, 2026
Reply from Hays Travel - Lancaster
Hello & thank you for the lovely feedback & 5* review. Was excited to help with your arrangements and look forward to hearing all about the trip on your return. Tom
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