We visited Lucy at Hays Lancaster several times before we booked our holiday. We changed our minds several times before we finally decided on Benidorm and she was extremely helpful and patient with us... See more
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See what reviewers are saying
Clare the lady who helped us with our booking was great, she has booked cruises and holidays for us in the past and always goes the extra mile in a friendly but professional way
Company replied
I booked my holiday at the Lancaster Store with Tom, what amazing customer service, he listened to all my requests and there was a few...but managed to get exactly what I wanted, nothing was ever too... See more
Company replied
Tom was very helpful and professional in his approach. Nothing was to much trouble and he went out of his way to accommodate all our request and find us the best price. Would recommend him and Hays to... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Cheapside, LA1 1LY, Lancaster, United Kingdom
- 01524889527
4.9
Excellent
712 reviews
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Holiday to look forward to
Me and Peter went in to book a holiday for us and our eldest Granddaughter and Tom was excellent with helping us find the right holiday for us ,we have booked with Tom before so whenever we are looking to book holidays we always choose Tom and he always tries to get the best deal for us so we always know we can rely on him and it saves us from trawling through lots of different sites and we always feel very relaxed when we go.Jennie and Peter Woodend
July 19, 2026
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback & 5* review, was a pleasure in arranging the holiday for you, look forward to hearing all about it on your return & making more memories in the future for you. Tom
Reply from Hays Travel - Lancaster
Thank you so much for your review, we are glad to hear we are helpful and knowledgeable.
Hays Travel Lancaster
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback & 5* review, was lovely to help in making your arrangements and look forward to many more. Lucy
Tom was really helpful
Tom was really helpful, patient and knowledgeable. We had being going around in circles for weeks ourselves trying to plan the trip but thankfully Tom recognised exactly what we were looking for.
July 12, 2026
Reply from Hays Travel - Lancaster
Hello, Thank you so much for the lovely feedback & 5* review. Was a pleasure in arranging the trip for you and very excited to hear how the trip went on your return. Look forward to arranging many more. Tom
We book with hays lancaster every year
We book with hays lancaster every year, all the staff are ,professional, questions answered, warm friendly advice ,we wound not go anywhere else
July 15, 2026
Reply from Hays Travel - Lancaster
Thank you for your wonderful review! I am so happy to hear that we are helpful and professional. We truly appreciate your loyalty. We cant wait to book the next one.
Demi
Reply from Hays Travel - Lancaster
Thank you for your 5 star review ! We are so happy we could help.
Very quick and easy booking
Very quick and easy booking. Staff are always Friendly and helpful.
July 14, 2026
Reply from Hays Travel - Lancaster
Thank you for your feedback, and for booking with us. I'm so happy to hear we are helpful and friendly, we look forward to seeing you again.
Hays Travel Lancaster
we use Hays because they are very…
we use Hays because they are very consistant and helpfull.
always willing to help
July 6, 2026
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback, Look forward to helping with many more. Tom
The assistant asked all the right…
The assistant asked all the right questions, listened to replies and made the correct assessment of our needs.
She was very pleasant, patient and helpful!
July 9, 2026
Reply from Hays Travel - Lancaster
Thank you so much for your review! I am so happy I was able to help. I look forward to assist you in the future!
Kind Regards
Demi
Reply from Hays Travel - Lancaster
Thank you so much for the kind feedback & 5* review was a pleasure in making the arrangements for you & to many more. Tom
Brilliant customer service Claire was…
Brilliant customer service Claire was amazing and very helpful
July 3, 2026
Reply from Hays Travel - Lancaster
Thank you for your review ! We are so happy we can help.
The lady who helped me find my holiday…
The lady who helped me find my holiday went above and beyond! I couldn't have asked for better service she is a credit to her workplace! I'll certainly be using hays again thanks to her
July 3, 2026
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback & 5* review. Was a pleasure in arranging the trip for you. Look forward to many more & hearing all about the booked one on your return. Claire
Friendly and efficient
Lucy was excellent in organising our holiday, especially as we had to organise airport assistance and on board baggage for specific medicines.
June 25, 2026
Reply from Hays Travel - Lancaster
Thank you for your lovely review !! I'm so glad i could help you with this holiday and i hope you have a great time.
Lucy
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback, always a pleasure in arranging the holidays :-) Tom
We had no idea where we wanted to go…
We had no idea where we wanted to go and Lucy was very helpful in coming up with ideas and found something we were excited about in our price range quickly and we got it all booked and our travel insurance sorted too.
June 30, 2026
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback and 5* review. Was such a pleasure in arranging the holiday for you & look forward to many more. Lucy
Good service
This is the second holiday Lucy has booked for me. She is consistently attentive and listens to my holiday requirements . I am very happy with the deal she has found. Lucy is very organised and patient. A good experience all round.
June 22, 2026
Reply from Hays Travel - Lancaster
Thank you for your kind words and 5 star review ! it was a pleasure to assist you with your holidays and i hope i can help with more in the future.
Lucy
Reply from Hays Travel - Lancaster
Thank you so much for your feedback, we appreciate it , I'm so glad I could book your holiday for you.
Kind Regards
Demi
Tom was more than helpful
Tom was more than helpful. He is informative. Friendly and very efficient. Fantastic work x
June 12, 2026
Reply from Hays Travel - Lancaster
We are so pleased to hear such wonderful feedback. We appreciate you sharing your positive experience with us.
Kind Regards
Hays Travel
Great last minute deal! I’d been searching for a last minute…
I’d been searching for a last minute river cruise but struggling to find what I wanted at a price I wanted. Tom at Hays in Lancaster found me a fantastic desk and sorted an airport hotel. He was great and obviously very knowledgeable and professional. Thank you!
June 2, 2026
Reply from Hays Travel - Lancaster
Thank you you so much for the lovely feedback & 5* review, was a pleasure in arranging the trip away for you & look forward to hearing all about it on your return. Hope you are having a great time away. Tom
Reply from Hays Travel - Lancaster
We're so pleased you found our service helpful and efficient. Thank you for your kind feedback!
Kind Regards
Hays Travel
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