Our enquiry was dealt quickly and efficiently by Logan at the Lancaster branch. I wanted a fly cruise to celebrate my 60th birthday in March 2027 and Logan quickly identified a suitable cruise, within... See more
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Logan was absolutely fantastic!! He went above and beyond helping us book our perfect holiday. He was very patient when we asked him questions or concerns and he put our minds at ease. We will defini... See more
Company replied
Tom was amazing he guided us through the process, providing expert help and advice, ensuring we received the best deal which saved us money on previous quotes from other agents. Very Happy and will u... See more
Company replied
Tom was superb, he was friendly and very competent. He guided us through our holiday booking and got us a great deal. We left feeling like we’d achieved more than we had intended or even expected as c... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Cheapside, LA1 1LY, Lancaster, United Kingdom
- 01524889527
4.9
Excellent
661 reviews
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Great to deal with
Our enquiry was dealt quickly and efficiently by Logan at the Lancaster branch. I wanted a fly cruise to celebrate my 60th birthday in March 2027 and Logan quickly identified a suitable cruise, within budget for the specified dates. At all times communication was quick and any questions I had were very quickly answered. I am very happy with the deal Logan found for us, at a very competitive price. I'd have no hesitation in using Hays Lancaster again for our future holiday bookings.
May 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Lancaster
We're so glad we could help you quickly!
Kind Regards
Hays Travel
Reply from Hays Travel - Lancaster
Patricia,
We are glad to hear that Logan was informative. We appreciate your feedback.
Kind Regards
Hays Travel Lancaster
Reply from Hays Travel - Lancaster
Hello, Thank you so much for lovely feedback & 5* review, was a pleasure in arranging the trip for you and look forward to many more. Lucy
All good thanks
May 10, 2026
Reply from Hays Travel - Lancaster
Thank you for the lovely feedback & 5* review was a pleasure in arranging your trip away and hearing all about it on your return.. Lucy
Reply from Hays Travel - Lancaster
Paul Winder,
We appreciate this positive feedback, were so happy we were able to help you. Thank you for letting us book this holiday for you and hopefully many more in the future.
Kind Regards
Hays Travel Lancaster
Tom was very helpful and freindly very…
Tom was very helpful and freindly very happy with my booking .thankyou.
May 7, 2026
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback & 5* review. Was a pleasure in seeing you and look forward in the future. Tom
Friendly helpful staff
April 29, 2026
Reply from Hays Travel - Lancaster
Thank you for your continued support !
Always a pleasure to book with Hays
We had a lovely experience at the Hays Lancaster Branch booking our next holiday. Staff were friendly and very helpful sorting out where to stay and the best flights. We highly recommend.
April 28, 2026
Reply from Hays Travel - Lancaster
Hello & thank you for the lovely feedback & 5* review. Was excited to help with your arrangements and look forward to hearing all about the trip on your return. Tom
Reply from Hays Travel - Lancaster
Hello & thank you so much for the lovely feedback & 5* review, was a pleasure in booking your holiday & so excited as the hotel looks amazing, made me think for next year, look forward to arranging many more. Tom
Lucy was a good person to relate to and…
Lucy was a good person to relate to and was very helpful.
April 19, 2026
Reply from Hays Travel - Lancaster
Thank you so much for the lovely review, was a pleasure in arranging your trip and look forward to many more. Lucy
As we are deaf and they were very…
As we are deaf and they were very helpful and very knowledgeable and very understanding what we need for our holiday in September . They are very understanding what we want from them for our holiday . We are very happy and very grateful for their help to us .
April 17, 2026
Reply from Hays Travel - Lancaster
Thank you for a 5 star review, I am glad we could find your perfect holiday and I hope you have the best time!! I look forward to hearing how it goes when I am back !!
Cadence,
Hays travel Lancaster
Reply from Hays Travel - Lancaster
Thank you for your lovely review ! I hope you have a great holiday and I can help assist you with more in the future. Lucy
Reply from Hays Travel - Lancaster
Thank you so much for the 5* review & feedback, was a pleasure in arranging your trip away. Cadence
Always friendly stay
Always friendly stay, I only book from Hayes in Lancaster they are amazing and very helpful
April 8, 2026
Reply from Hays Travel - Lancaster
Thankl you so much for the lovely review & 5*, was a pleasure in arranging your trip away and look forward to many more. Lucy
Staff members were all polite and…
Staff members were all polite and helpful.
They went the extra mile to make sure our disability needs would be met.
The staff member who actually booked our holiday (Dani) was a trainee but very professional
April 10, 2026
Reply from Hays Travel - Lancaster
Katie Moody,
We appreciate you taking the time to share your experience. I am so happy I could help you with your holiday, cant wait to hear about it after your trip. I look forward to arranging many more for you.
Kind regards
Demi, Hays Travel Lancaster
We love Lucy!
Swift service; knowledgeable and efficient handling of enquiry; polite, calm, friendly manner; helpful additional information available.
April 9, 2026
Reply from Hays Travel - Lancaster
Thank you for your lovey review! I hope you have a great Holiday.
Lucy
Demi was lovely,and a credit to your…
Demi was lovely,and a credit to your company.
She was very helpful and did her best to fit my request. Would use Hayes travel lancaster again
April 8, 2026
Reply from Hays Travel - Lancaster
Ronda Ingleby,
We appreciate you taking the time to leave such a complimentary review. I am so glad that you found my service helpful, and our Lancaster team look forward to assisting you again.
Kind regards
Demi, Hays Travel Lancaster
I use Hays in Lancaster regularly to…
I use Hays in Lancaster regularly to book my flights. They always have the time to search out all the options and find me the best prices available. 👍
March 28, 2026
Reply from Hays Travel - Lancaster
We're so happy to hear that you regularly book your flights with us in Lancaster. It's great to know we can always find the best prices for you!
Kind regards
Hays Travel Lancaster
We always use Tom and his team and…
We always use Tom and his team and cannot fault them. Very helpful always.
April 2, 2026
Reply from Hays Travel - Lancaster
JACQUELINE IRELAND,
We appreciate your continued trust in our team. It is always a pleasure to assist you with your needs, and we look forward to seeing you again.
Kind regards
Hays Travel
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