Tom was really helpful, patient and knowledgeable. We had being going around in circles for weeks ourselves trying to plan the trip but thankfully Tom recognised exactly what we were looking for.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We book with hays lancaster every year, all the staff are ,professional, questions answered, warm friendly advice ,we wound not go anywhere else
Company replied
Logan was absolutely fantastic!! He went above and beyond helping us book our perfect holiday. He was very patient when we asked him questions or concerns and he put our minds at ease. We will defini... See more
Company replied
Our enquiry was dealt quickly and efficiently by Logan at the Lancaster branch. I wanted a fly cruise to celebrate my 60th birthday in March 2027 and Logan quickly identified a suitable cruise, within... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Cheapside, LA1 1LY, Lancaster, United Kingdom
- 01524889527
4.9
Excellent
688 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tom was really helpful
Tom was really helpful, patient and knowledgeable. We had being going around in circles for weeks ourselves trying to plan the trip but thankfully Tom recognised exactly what we were looking for.
July 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We book with hays lancaster every year
We book with hays lancaster every year, all the staff are ,professional, questions answered, warm friendly advice ,we wound not go anywhere else
July 15, 2026
Reply from Hays Travel - Lancaster
Thank you for your wonderful review! I am so happy to hear that we are helpful and professional. We truly appreciate your loyalty. We cant wait to book the next one.
Demi
Reply from Hays Travel - Lancaster
Thank you for your 5 star review ! We are so happy we could help.
Very quick and easy booking
Very quick and easy booking. Staff are always Friendly and helpful.
July 14, 2026
Reply from Hays Travel - Lancaster
Thank you for your feedback, and for booking with us. I'm so happy to hear we are helpful and friendly, we look forward to seeing you again.
Hays Travel Lancaster
we use Hays because they are very…
we use Hays because they are very consistant and helpfull.
always willing to help
July 6, 2026
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback, Look forward to helping with many more. Tom
The assistant asked all the right…
The assistant asked all the right questions, listened to replies and made the correct assessment of our needs.
She was very pleasant, patient and helpful!
July 9, 2026
Reply from Hays Travel - Lancaster
Thank you so much for your review! I am so happy I was able to help. I look forward to assist you in the future!
Kind Regards
Demi
Reply from Hays Travel - Lancaster
Thank you so much for the kind feedback & 5* review was a pleasure in making the arrangements for you & to many more. Tom
Brilliant customer service Claire was…
Brilliant customer service Claire was amazing and very helpful
July 3, 2026
Reply from Hays Travel - Lancaster
Thank you for your review ! We are so happy we can help.
The lady who helped me find my holiday…
The lady who helped me find my holiday went above and beyond! I couldn't have asked for better service she is a credit to her workplace! I'll certainly be using hays again thanks to her
July 3, 2026
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback & 5* review. Was a pleasure in arranging the trip for you. Look forward to many more & hearing all about the booked one on your return. Claire
Friendly and efficient
Lucy was excellent in organising our holiday, especially as we had to organise airport assistance and on board baggage for specific medicines.
June 25, 2026
Reply from Hays Travel - Lancaster
Thank you for your lovely review !! I'm so glad i could help you with this holiday and i hope you have a great time.
Lucy
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback, always a pleasure in arranging the holidays :-) Tom
We had no idea where we wanted to go…
We had no idea where we wanted to go and Lucy was very helpful in coming up with ideas and found something we were excited about in our price range quickly and we got it all booked and our travel insurance sorted too.
June 30, 2026
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback and 5* review. Was such a pleasure in arranging the holiday for you & look forward to many more. Lucy
Tom at Hays Travel Lancaster is very…
Tom at Hays Travel Lancaster is very knowledgeable about the holiday l had chosen and booked it with no problems.
June 28, 2026
Reply from Hays Travel - Lancaster
Hello, Thank you so much for the lovely feedback. It was a pleasure in arranging the trip for you and look forward to hearing all about it on your return. Tom
Good service
This is the second holiday Lucy has booked for me. She is consistently attentive and listens to my holiday requirements . I am very happy with the deal she has found. Lucy is very organised and patient. A good experience all round.
June 22, 2026
Reply from Hays Travel - Lancaster
Thank you for your kind words and 5 star review ! it was a pleasure to assist you with your holidays and i hope i can help with more in the future.
Lucy
Reply from Hays Travel - Lancaster
Thank you so much for your feedback, we appreciate it , I'm so glad I could book your holiday for you.
Kind Regards
Demi
Tom was more than helpful
Tom was more than helpful. He is informative. Friendly and very efficient. Fantastic work x
June 12, 2026
Reply from Hays Travel - Lancaster
We are so pleased to hear such wonderful feedback. We appreciate you sharing your positive experience with us.
Kind Regards
Hays Travel
Great last minute deal! I’d been searching for a last minute…
I’d been searching for a last minute river cruise but struggling to find what I wanted at a price I wanted. Tom at Hays in Lancaster found me a fantastic desk and sorted an airport hotel. He was great and obviously very knowledgeable and professional. Thank you!
June 2, 2026
Reply from Hays Travel - Lancaster
Thank you you so much for the lovely feedback & 5* review, was a pleasure in arranging the trip away for you & look forward to hearing all about it on your return. Hope you are having a great time away. Tom
Reply from Hays Travel - Lancaster
We're so pleased you found our service helpful and efficient. Thank you for your kind feedback!
Kind Regards
Hays Travel
Reply from Hays Travel - Lancaster
Thank you so much for your feedback. I am so happy to hear I could help you.
Kind Regards
Demi
Tom was amazing he checked lots of…
Tom was amazing he checked lots of hotels flights transfers for about 4 weeks without any trouble we finally got a fab holiday out of it thanks tom
June 3, 2026
Reply from Hays Travel - Lancaster
We're so happy to hear we could help you find a fantastic holiday! We appreciate your kind words and positive feedback.
Kind Regards,
Hays Travel Lancaster
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.