We haven’t been away for many years and gave our travel advisor a long list of wants and very little budget, something nowhere else had been able to work with. He found us 3 possibly holidays,... See more
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We visited Lucy at Hays Lancaster several times before we booked our holiday. We changed our minds several times before we finally decided on Benidorm and she was extremely helpful and patient with us... See more
Company replied
I booked my holiday at the Lancaster Store with Tom, what amazing customer service, he listened to all my requests and there was a few...but managed to get exactly what I wanted, nothing was ever too... See more
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A very pleasant and easy process. Knowledgeable and very helpful staff. A very nice experience. I will definitely use Hays Travel again.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Cheapside, LA1 1LY, Lancaster, United Kingdom
- 01524889527
4.9
Excellent
717 reviews
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Good experience
Staff looked into what we wanted chased it up and rang to inform etc. Very good service.
October 23, 2025
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review and wonderful comments.
Cyprus wedding July 202
I was looking for a place in Cyprus as we had been invited to a wedding in July. I knew where the other guests were staying so I thought I’d try and get in the same hotel. I told the gentleman what I wanted and within minutes he said that he had managed to get us into the hotel we required. He was very helpful and very friendly.
October 21, 2025
Reply from Hays Travel - Lancaster
Thank you so much for your kind words! We’re really pleased to hear that we were able to help you secure the hotel you wanted, especially for such a special occasion. It was our pleasure to assist you, and we’re glad the process was smooth and stress-free. We hope you have a wonderful time at the wedding in Cyprus and look forward to helping you again in the future!
Tom knows what we need he does a very…
Tom knows what we need he does a very good job off finding what my husband needs
October 21, 2025
Reply from Hays Travel - Lancaster
Thank you for the kind words! We're so glad Tom was able to find exactly what your husband needed. We appreciate your feedback!!
Hays Travel Lancaster
The advisers are all so helpful
The advisers are all so helpful. Everything is made so easy for us, thank you
October 11, 2025
Reply from Hays Travel - Lancaster
Thank you so much for your lovely review. It was a pleasure to help you with your holiday and hope to help you with more in the future.
Lucy
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review and brilliant comments. We appreciate them so much and you have made us smile! Lancaster Team
I have booked all my holidays for years…
I have booked all my holidays for years with hays travel. And never had a bad holiday, my experience is fantastic when I go in the shop to book a holiday. And they find me a really good deal. And do it all for me. From start to end. I wouldn't go any were else for my holidays. So thank you cadence and staff at Hays travel Lancaster. 😍
October 8, 2025
Reply from Hays Travel - Lancaster
Thank you for your kind words and continued loyalty. It's a pleasure to help find great deals and make your holiday stress-free. We look forward to assisting you with many more trips in the future
Cadence, Hays Travel Lancaster
Great staff
The agent was very helpful with what at first seemed to be a problem with what we were looking for. However, they did a great job in sorting the trip out for us
October 12, 2025
Reply from Hays Travel - Lancaster
Thankyou for your 5 star review. It was a pleasure to help arrange your trip for you and hope to help with more in the future.
Lucy
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review and amazing comments, we really appreciate the time you have taken to leave us the feedback. Thank you for booking with us again and we look forward to seeing you soon. The Lancaster Team
Cadence ( Lancaster) was great
Cadence ( Lancaster) was great . Very efficient found me exactly what I wanted
October 3, 2025
Reply from Hays Travel - Lancaster
Hi there! 😊
Thank you so much for the kind words — it truly means a lot! I’m so glad I could help you find exactly what you were looking for. I hope to see you again soon. Don’t hesitate to reach out if you ever need anything else!
– Cadence (Lancaster)
We Easy experience. were made welcome as soon as we…
We were made welcome as soon as we entered the shop, Tom put us at ease straight away. Everything we wanted he was able to sort out even turned a two week holiday into three for the price. We are very happy.
October 6, 2025
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review and wonderful comments about our Tom, he will be very happy with the comments. So glad you are happy and 3 weeks instead of two is amazing. We look forward to seeing you soon. The Lancaster Team
Lovely Lucy.
Lovely Lucy.
Very polite very good at follow up.
One little issue which was sorted easily.
Continuity is very important.
I wanted a twin room not double.
That became a slight bone of contension.
Thank you Lucy.
October 2, 2025
Reply from Hays Travel - Lancaster
Thank you very much for your kind review. We are delighted to hear that Lucy provided you with courteous and attentive service, and that her follow-up was appreciated.
With regard to the room configuration, we do understand the importance of consistency, particularly when specific preferences such as a twin room are involved. The room category is described as a Double or Twin, and this was clearly noted and understood at the time of booking. While we are unable to guarantee a twin setup in advance, Lucy has already contacted the hotel to request this arrangement on your behalf. We also understand that you have reached out to the hotel directly, and we appreciate your proactive approach.
Please rest assured that we will follow up with the hotel again closer to your departure next year to reconfirm your request for a twin room. The hotel has responded to confirm they will be in touch shortly, and we will continue to monitor the situation on your behalf.
Thank you once again for your valuable feedback and for your understanding. We look forward to assisting you further as your travel date approaches.
All the help,we received and a very…
All the help,we received and a very nice girl
September 23, 2025
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review and wonderful comments about our Lucy. We really appreciate you taking the time to leave such a wonderful review. The Lancaster Team
Extremely helpful and knowledgeable.
September 21, 2025
Reply from Hays Travel - Lancaster
Thank you so much for your 5 star review and amazing comments! We really appreciate you booking with us again and we look forward to seeing you soon. The Lancaster Team
Everything is easy.
Booked the holiday we wanted with no problems, very professional and excellent service. The travel agent took time with us to discuss and explain the details after printing out our itinerary.
Travel insurance was also discussed and booked at the same time, always a great experience booking through Hays in Lancaster everything is always clearly explained.
September 27, 2025
Reply from Hays Travel - Lancaster
Thank you for this review! We appreciate your business and we're always here if you need anything!
-The Lancaster Team
Absolutely 100% from Claire made sure…
Absolutely 100% from Claire made sure all our needs where met due to my husbands mobility and a great price bonus very happy all round big thank you Claire hays travel lancaster your a star 😎😎
September 23, 2025
Reply from Hays Travel - Lancaster
Thank you so much for your 5 star review and wonderful comments about Claire. Really lovely to read and her dedication to make sure all your needs have been met. We hope you have an amazing holiday and see you soon. The Lancaster Team
Holiday with Hays!l
The manager was really helpful and very efficient. All the staff are always thorough in the search for our holiday. Will be going again to book next year's summer holiday.
September 23, 2025
Reply from Hays Travel - Lancaster
Thank you for your lovely review! We're glad we could help find the right holiday for you and look forward to seeing you again for next year's booking!
It’s just a pleasure to book with Tom…
It’s just a pleasure to book with Tom and his team at Lancaster
Very efficient always a smile and prepared to go that extra mile for you.
September 16, 2025
Reply from Hays Travel - Lancaster
Thank you so much for your kind words! It truly means the world to us. We're so glad to hear that your experience with Tom and the team at Lancaster has been a positive one. Your support and appreciation make it all worthwhile! Looking forward to welcoming you back again soon. 😊
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review and amazing comments about our team and Hays Travel, we appreciate it so much and we are always happy to get you booked. We will see you soon.
Logan's an asset
I enjoy booking my days out, breaks and holidays with Logan. He makes us welcome. He's friendly and k ows what he's doing. He's an asset to your company
September 21, 2025
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review and amazing comments about our Logan, he will be happy to read them as we are. We agree he is an asset to the company. Thanks for booking and we look forward to seeing you soon
Excellent professional and friendly-…
Excellent professional and friendly- Tom worked really hard to get us our dream holiday in budget. Excellent service from everyone in Lancaster
September 12, 2025
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star reviews and amazing comments about our Tom and team. Tom will be so happy to read them, we are happy to read about the excellent service from everyone in the Lancaster branch. We are pleased to be apart of your dream holiday. Thanks and we look forward to seeing you soon.
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