We haven’t been away for many years and gave our travel advisor a long list of wants and very little budget, something nowhere else had been able to work with. He found us 3 possibly holidays,... See more
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We visited Lucy at Hays Lancaster several times before we booked our holiday. We changed our minds several times before we finally decided on Benidorm and she was extremely helpful and patient with us... See more
Company replied
I booked my holiday at the Lancaster Store with Tom, what amazing customer service, he listened to all my requests and there was a few...but managed to get exactly what I wanted, nothing was ever too... See more
Company replied
A very pleasant and easy process. Knowledgeable and very helpful staff. A very nice experience. I will definitely use Hays Travel again.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Cheapside, LA1 1LY, Lancaster, United Kingdom
- 01524889527
4.9
Excellent
718 reviews
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Reply from Hays Travel - Lancaster
Thank you for this! We always appreciate the great reviews!
- Logan =)
Claire in lancaster branch was…
Claire in lancaster branch was brilliant. She was so helpful and went over and above helping me book my cruise.
September 12, 2025
Reply from Hays Travel - Lancaster
Thank you so much for leaving 5 star review for me and such wonderful comments to read. You made my day and I will assist you every way I can in the lead up to the cruise as well. Claire and the Lancaster Team
Great service from Claire at the…
Great service from Claire at the Lancaster shop she found me the holiday i was happy with... 👍
August 29, 2025
Reply from Hays Travel - Lancaster
Thank you for your 5 star review and the wonderful comments about Claire. We hope you have a relaxing time and we look forward to seeing you soon. Hays Travel Lancaster team
Mini breaks
We went in looking for information regarding a mini break. Not only did we find one but had it booked within fifteen minutes. An excellent service.
September 5, 2025
Reply from Hays Travel - Lancaster
Thank you so much for the lovely feedback, was a pleasure in arranging your trip away and look forward to many more in the future. Logan
Tom in Lancaster is always so patient…
Tom in Lancaster is always so patient with us going through different resorts and prices we ask him about
We always ask for Tom as he is fantastic at his job
September 2, 2025
Reply from Hays Travel - Lancaster
Hello, Thank you so much for the Lovely feedback & 5*REVIEW. It is always a pleasure in arranging your trips away and look forward to arranging many more. Tom
Reply from Hays Travel - Lancaster
Hello, Thank you for the lovely feedback & 5* review. Was a pleasure in arranging your trip for 2026, look forward to hearing all about your travel on your return. Tom
My favourite place in Lancaster
My favourite place in Lancaster, booked 4 holidays for 2026, thank you . Customer service is first class as always, they are a perfect team🥰
August 19, 2025
Reply from Hays Travel - Lancaster
Thank you for this review! We really appreciate it! We always love getting you booked Linda!
Team Lancaster
Wonderful experience from start to…
Wonderful experience from start to finish. Claire greeted me by name when I walked in!!! She helped me refine my choices that I had already found. Offered other options to make sure I was happy with what we had decided. Booked the holiday very quickly and even took the time to call about assisted travel for one of the party. I would thoroughly recommend Claire at the Lancaster branch excellent customer service skills.
August 24, 2025
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review and amazing comments. You have made my day, coming in this morning and seeing this. It is always a pleasure to get you booked and be apart of your exciting holiday countdown. I really appreciate you booking with me and I will always help you in every way I can. Claire
Pleasant and helpful person but instead…
Pleasant and helpful person but instead of having my card taken off me, I would have preferred to read the numbers out myself.
thank you for the explanation, I understand now.
August 21, 2025
Reply from Hays Travel - Lancaster
Thank you for your 5 star review we really appreciate it, we take the card due to safety as we don't want anyone hearing your full card number and details, next time let us know and we can set you up on a secure payment link! =)
Team Lancaster
I like Hays Travel. Lancaster
Logan was friendly and welcoming. He helped with our needs and explained everything very well.
August 21, 2025
Reply from Hays Travel - Lancaster
Thank you for your review I really do appreciate it!
Logan =)
Reply from Hays Travel - Lancaster
Thanks for the 5 star review and wonderful comments. Thanks for booking with us again we appreciate it so much. The Lancaster Team
As usual, first class, friendly service.
As usual, first class, friendly service. Nothing seems to be too much trouble to reach the required result. Just keep up the good work.
August 19, 2025
Reply from Hays Travel - Lancaster
Thanks so much for the 5 star review and the wonderful comments, we will keep up the good work and thanks for booking with us again. We appreciate it so much. The Lancaster Team
Recommended
My friend and I were looking for a reasonably priced weeks holiday in October. Logan was extremely helpful and we ended up with just what we wanted. The hotel Logan helped us find looks amazing. Very pleased with Hays Travel an will definitely use them again 😄😄
August 19, 2025
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review and amazing comments about our Logan. We are so glad you got what you wanted and so happy that you were pleased with us and will deffo use us again. Thanks for booking with us. The Lancaster Team
Lovely friendly service
The lady we dealt with was really helpful and was happy to spend time looking for the right option for us.
August 17, 2025
Reply from Hays Travel - Lancaster
Thank you so much for leaving a 5 star review for our Claire and your comments are wonderful to read. Thanks for taking the time to do a review as they do mean so much to us. The Lancaster Team
Friendly and very helpful staff who put…
Friendly and very helpful staff who put in the extra effort to book the holiday we wanted.
August 17, 2025
Reply from Hays Travel - Lancaster
Hello, thank you so much for the lovely feedback & 5* review, always a pleasure in being able to arrange your holidays, look forward to many more & hearing all about your travels on your return. Tom
Reply from Hays Travel - Lancaster
Thank you for your nice review! We really love to hear this!
Tom was just brilliant
Tom was just brilliant. He found us exactly what we'd asked for, gave us several options to choose from, and managed to get us the best flight times at a great price!
August 14, 2025
Reply from Hays Travel - Lancaster
Thank you for a 5 star review, We hope you have a brilliant trip and look forward to seeing you again soon :)
Hays Travel Lancaster
Very helpful staff
Very helpful staff, take time to listen. Helped me with apps etc as I'm not very good with that kind of stuff
August 6, 2025
Reply from Hays Travel - Lancaster
Thank you for your nice review we really appreciate it!
Team Lancaster
Your customer service is fantastic
Your customer service is fantastic. Candence Was great!
August 5, 2025
Reply from Hays Travel - Lancaster
Thank you so much for the 5 star review for Cadence and wonderful comments to read. The Lancaster Team
The young lady in Hay's travel was…
The young lady in Hay's travel was really friendly and explained everything. A pleasure to meet her and for her to complete my i insurance for my upcoming holiday :)
August 11, 2025
Reply from Hays Travel - Lancaster
Thank you for a 5 star review, I hope you have a lovely holiday and I look forward to seeing you soon :)
Cadence, Hays Travel Lancaster
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