We have been booking holidays with Catherine and the staff in Hays at Larne Main street for years now and we would not go anywhere else. The customer care that we always experience is second to none.... See more
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Nice pleasant experience. Girls very helpful. Didnt rush even when people were waiting. Explained everything, nothing a bother. Have booked several trips at Hays. Will keep going back.
Company replied
Catherine knows her customers and provides a welcoming, professional personal service as do the other staff. Nothing is too much trouble. Have recommended to several friends who have been delighted to... See more
After doing a bit of groundwork over the weekend, after speaking with Katie, we returned to Hays Travel, Larne on Monday. We continued our chat with Naomi, who was very helpful changing the hotel a... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 Main Street, BT40 1SS, Larne, United Kingdom
- 02828898577
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Reply from Hays Travel - Larne

Reply from Hays Travel - Larne
I am very happy with all the things…
I am very happy with all the things that Katie showed me and booked for me.
She was very helpful and great at finding what i wanted.

Reply from Hays Travel - Larne
Cheaper than booking it yourself!
Katie was a pleasure to deal with. She listened to our exact requirements and got us a great deal on a family holiday.

Reply from Hays Travel - Larne

Reply from Hays Travel - Larne
Knowledgeable staff and efficient…
Knowledgeable staff and efficient dealing made me return.

Reply from Hays Travel - Larne

Reply from Hays Travel - Larne
Naomi in Larne was very polite and…
Naomi in Larne was very polite and helpful. Thank you

Reply from Hays Travel - Larne
Stress free
Stress free. Smooth process from enquiry to booking and excellent customer service 👍👍

Reply from Hays Travel - Larne

Reply from Hays Travel - Larne
Staff at Hays travel in Larne is very…
Staff at Hays travel in Larne is very helpful and pleasant. We wouldn't look anywhere else. We have used them I am sure 10 times never had we a problem

Reply from Hays Travel - Larne
Egypt
I phoned Hays travel Larne with a query about a holiday I had seen to Egypt ,from another Hays travel facebook page and Catherine answered my call ,she was such a lovely person kind,patient and good at her job, she took her time , answered my questions and due to her professional manner we booked the holiday over the phone. It was a very speedy easy experience.Thank you Catherine .

Reply from Hays Travel - Larne
Our travel advisor was incredibly…
Our travel advisor was incredibly helpful and thorough. She was most attentive, listened carefully and really took on board what we were looking for from this holiday. She devoted a considerable amount of time to researching flights, prices and accommodation for our party. Overall, we felt that this was an extremely positive experience and we would definitely book with Hays Travel, Larne again.

Reply from Hays Travel - Larne
Katie was very helpful
Katie was very helpful, polite, professional and found me the perfect holiday at an affordable price.

Reply from Hays Travel - Larne

Reply from Hays Travel - Larne
I can totally recommend Hays Travel
I can totally recommend Hays Travel. I use the branch in Larne, Co Antrim and Katie is an exceptionally helpful, patient, knowledgeable travel consultant. Nothing is too much trouble for her. Wouldn’t use any other company and branch!

Reply from Hays Travel - Larne

Reply from Hays Travel - Larne
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