Hays Travel - Larne Reviews 

369
TrustScore 5 out of 5

4.9

22 Main Street, BT40 1SS Larne, GB


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Rated 5 out of 5 stars

We have been booking holidays with Catherine and the staff in Hays at Larne Main street for years now and we would not go anywhere else. The customer care that we always experience is second to none.... See more

Rated 5 out of 5 stars

Nice pleasant experience. Girls very helpful. Didnt rush even when people were waiting. Explained everything, nothing a bother. Have booked several trips at Hays. Will keep going back.

Company replied

Rated 5 out of 5 stars

Catherine knows her customers and provides a welcoming, professional personal service as do the other staff. Nothing is too much trouble. Have recommended to several friends who have been delighted to... See more

Rated 5 out of 5 stars

After doing a bit of groundwork over the weekend, after speaking with Katie, we returned to Hays Travel, Larne on Monday. We continued our chat with Naomi, who was very helpful changing the hotel a... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 22 Main Street, BT40 1SS, Larne, United Kingdom

  • 02828898577

4.9

Excellent

TrustScore 5 out of 5

369 reviews

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4.9

All reviews

(369)

116,812 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Excellent service from first call to making a booking

July 9, 2024
Hays Travel - Larne logo

Reply from Hays Travel - Larne

Hi Vivienne, thank you for this lovely review! We appreciate your business and are glad you had a positive experience. Have an amazing holiday!

Rated 5 out of 5 stars

I am very happy with all the things…

I am very happy with all the things that Katie showed me and booked for me.
She was very helpful and great at finding what i wanted.

July 6, 2024
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Reply from Hays Travel - Larne

Hi Arthur, we're so glad to hear you had a positive experience. It was a pleasure helping you find the best holiday suited to your requirements!

Rated 5 out of 5 stars

Cheaper than booking it yourself!

Katie was a pleasure to deal with. She listened to our exact requirements and got us a great deal on a family holiday.

July 6, 2024
Hays Travel - Larne logo

Reply from Hays Travel - Larne

Hi Gareth, thank you for your lovely review! We're delighted to hear you had a positive experience. We appreciate your business and hope you have an amazing holiday!

Rated 5 out of 5 stars

Pleasant efficient staff

Pleasant efficient staff. Had us sorted in no time

July 3, 2024
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Reply from Hays Travel - Larne

Hi Patrick, thank you for your lovely feedback. We appreciate your support and hope you have a great time away!

Rated 5 out of 5 stars

Great service.

Smooth booking with Katie.👍 Thank you.

July 2, 2024
Hays Travel - Larne logo

Reply from Hays Travel - Larne

Hi Gillian, thank you for taking the time to share your feedback. We hope you have a wonderful holiday!

Rated 5 out of 5 stars

Knowledgeable staff and efficient…

Knowledgeable staff and efficient dealing made me return.

June 21, 2024
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Reply from Hays Travel - Larne

We're delighted to hear you had a positive experience. Thank you for taking the time to share your feedback, have an amazing holiday 😊

Rated 5 out of 5 stars

Happy with the advice given

Happy with the advice given
Hope the holiday is great

June 15, 2024
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Reply from Hays Travel - Larne

Hi David, thank you for your review. We appreciate your feedback and hope you have a lovely time away!

Rated 5 out of 5 stars

Naomi in Larne was very polite and…

Naomi in Larne was very polite and helpful. Thank you

June 22, 2024
Hays Travel - Larne logo

Reply from Hays Travel - Larne

Thank you for taking the time to share your positive experience with us. We hope you have a great time away!

Rated 5 out of 5 stars

Stress free

Stress free. Smooth process from enquiry to booking and excellent customer service 👍👍

June 18, 2024
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Reply from Hays Travel - Larne

Thank you for taking the time to write this lovely review, we appreciate your support of our shop. Have a lovely time away!

Rated 5 out of 5 stars

Staff at Hays travel in Larne is very…

Staff at Hays travel in Larne is very helpful and pleasant. We wouldn't look anywhere else. We have used them I am sure 10 times never had we a problem

June 7, 2024
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Reply from Hays Travel - Larne

Hi Allen, thank you for your lovely comments and for continuing to book with us. We really appreciate your custom and hope you have a fantastic holiday. See you again soon!

Rated 5 out of 5 stars

Egypt

I phoned Hays travel Larne with a query about a holiday I had seen to Egypt ,from another Hays travel facebook page and Catherine answered my call ,she was such a lovely person kind,patient and good at her job, she took her time , answered my questions and due to her professional manner we booked the holiday over the phone. It was a very speedy easy experience.Thank you Catherine .

May 30, 2024
Hays Travel - Larne logo

Reply from Hays Travel - Larne

Hi Angelina, thank you for this lovely review! We really appreciate you taking the time to let us know of your experience, we hope you have an amazing holiday!

Rated 5 out of 5 stars

Our travel advisor was incredibly…

Our travel advisor was incredibly helpful and thorough. She was most attentive, listened carefully and really took on board what we were looking for from this holiday. She devoted a considerable amount of time to researching flights, prices and accommodation for our party. Overall, we felt that this was an extremely positive experience and we would definitely book with Hays Travel, Larne again.

May 16, 2024
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Reply from Hays Travel - Larne

Hi Jill, thank you for this lovely review and supporting our shop, we really appreciate it! We hope you have an amazing time away😊

Rated 5 out of 5 stars

Katie was very helpful

Katie was very helpful, polite, professional and found me the perfect holiday at an affordable price.

May 5, 2024
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Reply from Hays Travel - Larne

Hi Martin, thank you for this lovely review, we hope you have an amazing holiday 😊

Rated 5 out of 5 stars

Very helpful

Very helpful

April 19, 2024
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Reply from Hays Travel - Larne

Thank you for your review, we hope you have a lovely holiday!

Rated 5 out of 5 stars

I can totally recommend Hays Travel

I can totally recommend Hays Travel. I use the branch in Larne, Co Antrim and Katie is an exceptionally helpful, patient, knowledgeable travel consultant. Nothing is too much trouble for her. Wouldn’t use any other company and branch!

April 23, 2024
Hays Travel - Larne logo

Reply from Hays Travel - Larne

Thank you for this lovely review, we appreciate your support of our shop. We hope you have an amazing holiday!

Rated 5 out of 5 stars

Thank-you.

Addressed my needs. Was very efficient and easy to chat with.

April 23, 2024
Hays Travel - Larne logo

Reply from Hays Travel - Larne

Hi William, thank you for this lovely review! We hope you have a wonderful holiday😊

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