After doing a bit of groundwork over the weekend, after speaking with Katie, we returned to Hays Travel, Larne on Monday. We continued our chat with Naomi, who was very helpful changing the hotel a... See more
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Deciding on a cruise was an experience we discussed and researched over a period of weeks. The Hays staff worked with us in the Larne Office where we had booked a cruise previously. On the day for our... See more
Company replied
Pleasant, knowledgeable, speedy service, in a warm, welcoming , well presented shop/agency. The staff could not be more helpful, on this occasion Ivanna went out of her way to help us with our booking... See more
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I was very satisfied with the service provided by Catherine in the Larne Branch. She was professional, friendly and helpful. Previously, I would have made bookings myself on-line, but I wanted the s... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 Main Street, BT40 1SS, Larne, United Kingdom
- 02828898577
4.9
Excellent
351 reviews
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Manager Catherine is excellent and took…
Manager Catherine is excellent and took on board what I was looking for
May 30, 2026
Caroline was a great help
Caroline was a great help I was booking a trip for my daughters birthday and she recommended a hotel and gave me advice on transport and the area around the hotel and even suggested for my daughter to come in nearer the time if she was any more help
May 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The staff are always warm and friendly
The staff are always warm and friendly. They were able to put together my holiday plans, make changes when required and answer any questions I had
April 29, 2026
Reply from Hays Travel - Larne
Thank you for your great review, we hope you have brilliant holiday :)
South Africa trip with RTC
I believe i was dealing with a lady by the name of Catherine,she was a pleasure to deal with,answered my queries and got everything sorted in no time,so all in all it was a pleasure
April 17, 2026
Reply from Hays Travel - Larne
Thank you for your lovely review, we hope you have a fantastic time in South Africa!
Reply from Hays Travel - Larne
Thank you for your lovely review, we hope you have a lovely holiday :)
Very polite and knowledgeable making…
Very polite and knowledgeable making booking my holiday stress free
April 16, 2026
Reply from Hays Travel - Larne
Thank you for your great review, we hope you have a lovely holiday :)
After a slow start
After a slow start, Catherine took over my booking and everything went really well. She answered all my questions and was very pleasant to speak to!
April 14, 2026
Reply from Hays Travel - Larne
Thank you for your lovely review, we hope you have a fantastic holiday! :)
Ist class customer service from…
Ist class customer service from Catherine, Hays Travel, Larne. Listened to my initial enquiry and put a great package together for us.
April 3, 2026
Reply from Hays Travel - Larne
Thank you for your lovely review, we hope you have a great holiday :)
Catherine at hays travel larne is an…
Catherine at hays travel larne is an excellent hays representitive she pulled out all the stops for trevor and myself not just one holiday but 2 holidays always smiling represents the company very well and knows exactly what the customer is looking thankyou catherine at hays travel larne from rhonda and trevor
March 27, 2026
Reply from Hays Travel - Larne
Thank you for your lovely review, I hope you have a fantastic holiday :)
Staff very helpful I was chatting to a…
Staff very helpful I was chatting to a lovely girl Catherine and she answered all my questions top class service
March 27, 2026
Reply from Hays Travel - Larne
Thank you for your lovely review, I hope you have a fantastic holiday :) Catherine
Reply from Hays Travel - Larne
Thanks for your review! I hope you have an amazing holiday
Catherine was fantastic
Catherine was fantastic, identifying our needs and matching holiday with them.
March 13, 2026
Reply from Hays Travel - Larne
Thanks for your lovely review. Have an amazing Holiday
A very efficient and trustworthy service
We were treated so well. The staff especially, Carla, were respectful, prompt with replies to emails and very mindful of our preferences. The process of searching, reviewing holiday possibilities and then booking was straightforward with great options to pay in full or by direct debit.
March 5, 2026
Reply from Hays Travel - Larne
Thanks for your lovely review. Have an amazing Holiday
Very understanding of our request for a…
Very understanding of our request for a cruise. Clear explanation of each step in our booking. Thank you Catherine fir your support 🙏 😊 ❤️
March 11, 2026
Reply from Hays Travel - Larne
Thanks for your lovely review.
Friendly helpful staff
February 27, 2026
Reply from Hays Travel - Larne
Thank you for your lovely review, we hope you have a fantastic holiday. :)
Positive booking experience Your agent showed interest in meeting…
Your agent showed interest in meeting our requirements.
She was polite and professional in her approach.
February 17, 2026
Reply from Hays Travel - Larne
Thank you for your lovely review, we hope you have a fantastic holiday. :)
The wee girl was very helpful
The wee girl was very helpful showed us a few different places we could go.listened to what we wanted.
February 22, 2026
Reply from Hays Travel - Larne
Thank you for your lovely review, we hope you have a fantastic holiday. :)
Personal contact and knowledgeable staff
February 28, 2026
Reply from Hays Travel - Larne
Thank you for your lovely review, we hope you have a fantastic holiday. :)
Catharine found the exact holiday we…
Catharine found the exact holiday we were looking for, and nothing was to much for her and great price
February 20, 2026
Reply from Hays Travel - Larne
Thank you for your lovely review, we hope you have a fantastic holiday. :)
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