Nice pleasant experience. Girls very helpful. Didnt rush even when people were waiting. Explained everything, nothing a bother. Have booked several trips at Hays. Will keep going back.
Company replied
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Nice pleasant experience. Girls very helpful. Didnt rush even when people were waiting. Explained everything, nothing a bother. Have booked several trips at Hays. Will keep going back.
Company replied
Catherine is great to book with in Larne branch and has been booking my holidays for last 3/4 years in branch. She goes the extra mile for us.
After doing a bit of groundwork over the weekend, after speaking with Katie, we returned to Hays Travel, Larne on Monday. We continued our chat with Naomi, who was very helpful changing the hotel a... See more
Company replied
Deciding on a cruise was an experience we discussed and researched over a period of weeks. The Hays staff worked with us in the Larne Office where we had booked a cruise previously. On the day for our... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
22 Main Street, BT40 1SS, Larne, United Kingdom
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Reply from Hays Travel - Larne
Very polite and knowledgeable making booking my holiday stress free

Reply from Hays Travel - Larne
After a slow start, Catherine took over my booking and everything went really well. She answered all my questions and was very pleasant to speak to!

Reply from Hays Travel - Larne
Ist class customer service from Catherine, Hays Travel, Larne. Listened to my initial enquiry and put a great package together for us.

Reply from Hays Travel - Larne
Catherine at hays travel larne is an excellent hays representitive she pulled out all the stops for trevor and myself not just one holiday but 2 holidays always smiling represents the company very well and knows exactly what the customer is looking thankyou catherine at hays travel larne from rhonda and trevor

Reply from Hays Travel - Larne
Staff very helpful I was chatting to a lovely girl Catherine and she answered all my questions top class service

Reply from Hays Travel - Larne

Reply from Hays Travel - Larne
Catherine was fantastic, identifying our needs and matching holiday with them.

Reply from Hays Travel - Larne
We were treated so well. The staff especially, Carla, were respectful, prompt with replies to emails and very mindful of our preferences. The process of searching, reviewing holiday possibilities and then booking was straightforward with great options to pay in full or by direct debit.

Reply from Hays Travel - Larne
Your agent showed interest in meeting our requirements.
She was polite and professional in her approach.

Reply from Hays Travel - Larne
The wee girl was very helpful showed us a few different places we could go.listened to what we wanted.

Reply from Hays Travel - Larne
Catharine found the exact holiday we were looking for, and nothing was to much for her and great price

Reply from Hays Travel - Larne
Very knowledgeable… took time to go through options… sourced a great holiday!
Great service throughout

Reply from Hays Travel - Larne
Quick and efficient service Carla was very accommodating for my requests and confirmation sent through promptly

Reply from Hays Travel - Larne
Excellent- professional, knowledgeable, informative, extremely helpful in every way.

Reply from Hays Travel - Larne

Reply from Hays Travel - Larne

Reply from Hays Travel - Larne
Pleasant, knowledgeable, speedy service, in a warm, welcoming , well presented shop/agency. The staff could not be more helpful, on this occasion Ivanna went out of her way to help us with our booking. Excellent.

Reply from Hays Travel - Larne
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