Nice pleasant experience. Girls very helpful. Didnt rush even when people were waiting. Explained everything, nothing a bother. Have booked several trips at Hays. Will keep going back.
Company replied
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Nice pleasant experience. Girls very helpful. Didnt rush even when people were waiting. Explained everything, nothing a bother. Have booked several trips at Hays. Will keep going back.
Company replied
Catherine is great to book with in Larne branch and has been booking my holidays for last 3/4 years in branch. She goes the extra mile for us.
After doing a bit of groundwork over the weekend, after speaking with Katie, we returned to Hays Travel, Larne on Monday. We continued our chat with Naomi, who was very helpful changing the hotel a... See more
Company replied
Deciding on a cruise was an experience we discussed and researched over a period of weeks. The Hays staff worked with us in the Larne Office where we had booked a cruise previously. On the day for our... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
22 Main Street, BT40 1SS, Larne, United Kingdom
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Reply from Hays Travel - Larne
Extremely helpful and knowledgeable. Gave great advice. Very friendly staff.

Reply from Hays Travel - Larne
I found Hays employee's very helpful and made the hole booking process stress free and also got a good rate of exchange

Reply from Hays Travel - Larne
Excellent service in Hays travel Larne, as always.
Staff are all amazing, holiday booked in less than 10 minutes, 3rd holiday of 2025 with them, and 2 already booked for 2026, wont go anywhere else.
Kudos to Catherine!!

Reply from Hays Travel - Larne
Excellent travel agent, Carla is so helpful and prompt with all the information, very friendly

Reply from Hays Travel - Larne
all of the girls have been very helpful
would book with them again

Reply from Hays Travel - Larne
LISTENED TO MY WISHES. Knew the market well to give advice. Nothing was too much trouble.

Reply from Hays Travel - Larne
Good information on cruises, staff pleasent and knowledgeable of all trips, up to date with offers and answered all queries we had. Would definitely recommend Hays to others.

Reply from Hays Travel - Larne
Catherine, our advisor was friendly, professional
and knowledgeable. Having had another very positive experience I will not use internet booking again as everything was done in a very stress free relaxed atmosphere.

Reply from Hays Travel - Larne
No hassle booking , staff were great when I asked for alternatives they were able to advise and accommodated these.

Reply from Hays Travel - Larne
Carla was very informative and helpful was able to answer all my questions. Booking my cruise with no issues was quick and easy. I will definitely be back to book my future cruises with Carla.

Reply from Hays Travel - Larne
Carla was very helpful friendly and informative when helping us book our trip.

Reply from Hays Travel - Larne
Very quickly got me the information I needed and organised my holiday. Lovely girl who helped me

Reply from Hays Travel - Larne
We were treated so well and Catherine spent ages looking for a suitable holiday within our price range. The staff are so pleasant and helpful - it's a pleasure going into the shop.

Reply from Hays Travel - Larne
A bit of a bumpy road first but with happy end hopefully the whole travel experience will be great too

Reply from Hays Travel - Larne
Everything was done for me even saved some money thanks again

Reply from Hays Travel - Larne
Another great experience, fast and excellent service from Naomi! I would recommend Hays Travel Larne

Reply from Hays Travel - Larne
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