Hays Travel - Larne Reviews 

369
TrustScore 5 out of 5

4.9

22 Main Street, BT40 1SS Larne, GB


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Rated 5 out of 5 stars

We have been booking holidays with Catherine and the staff in Hays at Larne Main street for years now and we would not go anywhere else. The customer care that we always experience is second to none.... See more

Rated 5 out of 5 stars

Nice pleasant experience. Girls very helpful. Didnt rush even when people were waiting. Explained everything, nothing a bother. Have booked several trips at Hays. Will keep going back.

Company replied

Rated 5 out of 5 stars

Catherine knows her customers and provides a welcoming, professional personal service as do the other staff. Nothing is too much trouble. Have recommended to several friends who have been delighted to... See more

Rated 5 out of 5 stars

After doing a bit of groundwork over the weekend, after speaking with Katie, we returned to Hays Travel, Larne on Monday. We continued our chat with Naomi, who was very helpful changing the hotel a... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 22 Main Street, BT40 1SS, Larne, United Kingdom

  • 02828898577

4.9

Excellent

TrustScore 5 out of 5

369 reviews

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4.9

All reviews

(369)

116,474 reviews in the last 12 months

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Rated 5 out of 5 stars

Katie helped us book our first holiday…

Katie helped us book our first holiday abroad together, the process was easy and took all of the stress away. I would book with Hays Travel again, we are so excited for your holiday now!

August 26, 2024
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Reply from Hays Travel - Larne

Hi Aimee, thank you for your lovely feedback. We are delighted we have been able to help you find your perfect holiday, I hope you have a great time away!

Rated 5 out of 5 stars

Hays Larne spoke with Catherine.

Hays Larne spoke with Catherine.
She was very polite, courteous, and was able to answer all my questions and queries in a professional manner.

September 1, 2024
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Reply from Hays Travel - Larne

Hi Carolyn, thank you for your kind words, we appreciate your business. We hope you have a lovely time on your cruise!

Rated 5 out of 5 stars

Friendly, kind, and pleasant experience

The knowledge of the staff on the area we are holidaying to was excellent, the helpful hints and tips are also good to know. Their friendliness was second to none..We were even given a personal recommendation for private transfers to and from the airport, which gave us great peace of mind.
When booking our holiday, the manager Catherine was very quick and efficient in getting us the best possible price, and assuring us, that staying in a Disney hotel, is well worth the price .
This holiday was so much easier to organise and all the stress of planning a holiday was taken care of thanks to Catherine. She gave us peace of mind in knowing everything was taken care of, This was very important to us.

August 17, 2024
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Reply from Hays Travel - Larne

Thank you for this kind review Lynsay! We are so pleased to hear of your positive experience in our store, it was a pleasure helping you book a magical trip away. We hope you have a great time going to Disneyland✨

Rated 5 out of 5 stars

The personal knowledge of the…

The personal knowledge of the destinations I was interested helped so much

August 16, 2024
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Reply from Hays Travel - Larne

Hi Kathryn, thank you for your feedback, we are always happy to assist. Have a lovely time away!

Rated 5 out of 5 stars

So quick and easy

So quick and easy. Booked within 10 minutes. Brilliant service .

August 18, 2024
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Reply from Hays Travel - Larne

Hi Jordan, thank you for your lovely feedback. We hope you enjoy your holiday!

Rated 5 out of 5 stars

Katie was very efficient and friendly

Katie was very efficient and friendly. Made the booking process easy

August 14, 2024
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Reply from Hays Travel - Larne

Hi David, thank you for your lovely review. We appreciate your feedback and will be sure to pass it on to Katie. :)

Rated 5 out of 5 stars

I made a booking with Naomi at Hays…

I made a booking with Naomi at Hays Travel Larne. Naomi was a friendly, efficient and professional member of staff.
The booking was for a P & O cruise to the Caribbean and Naomi made the booking experience simple and easy to understand

August 15, 2024
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Reply from Hays Travel - Larne

Hi Alan, thank you for your lovely review. We appreciate your feedback and will be sure to pass it on to Naomi. :)

Rated 5 out of 5 stars

Fantastic knowledgeable and friendly…

Fantastic knowledgeable and friendly support from the staff. It was a pleasant experience booking with my local town Hays office.

July 25, 2024
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Reply from Hays Travel - Larne

Hi Kenneth, thank you for your review! We appreciate your kind words and we are happy to hear of your positive experience in our store. We hope you have an amazing time on your holiday

Rated 5 out of 5 stars

Naomi was fantastic

Naomi was fantastic, really helpful and friendly.

July 26, 2024
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Reply from Hays Travel - Larne

Hi Mandy, thank you for this lovely review, we will pass your comments along to Naomi. We hope you have a fantastic time away!

Rated 5 out of 5 stars

Lovely helpful staff

Lovely helpful staff. A pleasent helpful experience. Will do it again. Thank you.

July 25, 2024
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Reply from Hays Travel - Larne

Hi Thomas, thank you for this lovely review! We hope you have a great time away on your holidays, we appreciate your support of our shop.

Rated 5 out of 5 stars

Very friendly & helpful Katie was…

Very friendly & helpful Katie was amazing & helpful

July 23, 2024
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Reply from Hays Travel - Larne

Hi Jennifer, thank you for your review. We appreciate your kind words, we hope you have an amazing time away!

Rated 5 out of 5 stars

2nd time using Hays and both times we had excellent service

The girl who booked our holiday was very informative and got us the best deal we were very pleased.

July 14, 2024
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Reply from Hays Travel - Larne

Hi Elaine, thank you for your lovely feedback! We are happy to hear of your positive experiences with our store, we hope you have an amazing time away!

Rated 5 out of 5 stars

ONE STOP HOLIDAY SHOP!!

Really lovely staff - friendly helpful easy to get a reservation over the line. Trips on offer are affordable and its a one stop shop for your holidays!! 5 star support. Makes going on holiday a breeze.

July 16, 2024
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Reply from Hays Travel - Larne

Hi Siobhan, thank you for your kind feedback! We're so glad to hear you had a positive experience booking your holiday with us. We strive to provide our customers with friendly, helpful service and affordable travel options. Have a lovely time away!

Rated 5 out of 5 stars

Great service from friendly travel agent

Catherine was very helpful and listened to what we were looking for from a holiday and found us a great deal. It saved us so much hassle raking through what’s online, and we know she’s there if we have any questions. Can’t wait to go!

July 17, 2024
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Reply from Hays Travel - Larne

HI Sara, many thanks for your review! We are thrilled to hear that Catherine was able to find you the perfect holiday, we hope you have a lovely time away. We look forward to welcoming you back in the future for your next travel adventure.

Rated 5 out of 5 stars

Lovely people

Lovely people

July 16, 2024
Hays Travel - Larne logo

Reply from Hays Travel - Larne

Thank you for this lovely review, we appreciate your support of our shop and hope you have an amazing time away!

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