We have been booking holidays with Catherine and the staff in Hays at Larne Main street for years now and we would not go anywhere else. The customer care that we always experience is second to none.... See more
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Nice pleasant experience. Girls very helpful. Didnt rush even when people were waiting. Explained everything, nothing a bother. Have booked several trips at Hays. Will keep going back.
Company replied
Catherine knows her customers and provides a welcoming, professional personal service as do the other staff. Nothing is too much trouble. Have recommended to several friends who have been delighted to... See more
After doing a bit of groundwork over the weekend, after speaking with Katie, we returned to Hays Travel, Larne on Monday. We continued our chat with Naomi, who was very helpful changing the hotel a... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 Main Street, BT40 1SS, Larne, United Kingdom
- 02828898577
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Katie helped us book our first holiday…
Katie helped us book our first holiday abroad together, the process was easy and took all of the stress away. I would book with Hays Travel again, we are so excited for your holiday now!

Reply from Hays Travel - Larne
Hays Larne spoke with Catherine.
Hays Larne spoke with Catherine.
She was very polite, courteous, and was able to answer all my questions and queries in a professional manner.

Reply from Hays Travel - Larne
Friendly, kind, and pleasant experience
The knowledge of the staff on the area we are holidaying to was excellent, the helpful hints and tips are also good to know. Their friendliness was second to none..We were even given a personal recommendation for private transfers to and from the airport, which gave us great peace of mind.
When booking our holiday, the manager Catherine was very quick and efficient in getting us the best possible price, and assuring us, that staying in a Disney hotel, is well worth the price .
This holiday was so much easier to organise and all the stress of planning a holiday was taken care of thanks to Catherine. She gave us peace of mind in knowing everything was taken care of, This was very important to us.

Reply from Hays Travel - Larne
Friendly helpful staff who guided me…
Friendly helpful staff who guided me through the booking process.

Reply from Hays Travel - Larne
The personal knowledge of the…
The personal knowledge of the destinations I was interested helped so much

Reply from Hays Travel - Larne

Reply from Hays Travel - Larne
Katie was very efficient and friendly
Katie was very efficient and friendly. Made the booking process easy

Reply from Hays Travel - Larne
I made a booking with Naomi at Hays…
I made a booking with Naomi at Hays Travel Larne. Naomi was a friendly, efficient and professional member of staff.
The booking was for a P & O cruise to the Caribbean and Naomi made the booking experience simple and easy to understand

Reply from Hays Travel - Larne
Fantastic knowledgeable and friendly…
Fantastic knowledgeable and friendly support from the staff. It was a pleasant experience booking with my local town Hays office.

Reply from Hays Travel - Larne

Reply from Hays Travel - Larne
Lovely helpful staff
Lovely helpful staff. A pleasent helpful experience. Will do it again. Thank you.

Reply from Hays Travel - Larne

Reply from Hays Travel - Larne
2nd time using Hays and both times we had excellent service
The girl who booked our holiday was very informative and got us the best deal we were very pleased.

Reply from Hays Travel - Larne

Reply from Hays Travel - Larne
ONE STOP HOLIDAY SHOP!!
Really lovely staff - friendly helpful easy to get a reservation over the line. Trips on offer are affordable and its a one stop shop for your holidays!! 5 star support. Makes going on holiday a breeze.

Reply from Hays Travel - Larne
Great service from friendly travel agent
Catherine was very helpful and listened to what we were looking for from a holiday and found us a great deal. It saved us so much hassle raking through what’s online, and we know she’s there if we have any questions. Can’t wait to go!

Reply from Hays Travel - Larne
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