Hays Travel - Larne Reviews 

369
TrustScore 5 out of 5

4.9

22 Main Street, BT40 1SS Larne, GB


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Rated 5 out of 5 stars

We have been booking holidays with Catherine and the staff in Hays at Larne Main street for years now and we would not go anywhere else. The customer care that we always experience is second to none.... See more

Rated 5 out of 5 stars

Nice pleasant experience. Girls very helpful. Didnt rush even when people were waiting. Explained everything, nothing a bother. Have booked several trips at Hays. Will keep going back.

Company replied

Rated 5 out of 5 stars

Catherine knows her customers and provides a welcoming, professional personal service as do the other staff. Nothing is too much trouble. Have recommended to several friends who have been delighted to... See more

Rated 5 out of 5 stars

After doing a bit of groundwork over the weekend, after speaking with Katie, we returned to Hays Travel, Larne on Monday. We continued our chat with Naomi, who was very helpful changing the hotel a... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 22 Main Street, BT40 1SS, Larne, United Kingdom

  • 02828898577

4.9

Excellent

TrustScore 5 out of 5

369 reviews

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4.9

All reviews

(369)

116,474 reviews in the last 12 months

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Rated 5 out of 5 stars

Hassle Free Booking @ Hays Travel... After doing a bit of groundwork over…

After doing a bit of groundwork over the weekend, after speaking with Katie, we returned to Hays Travel, Larne on Monday.
We continued our chat with Naomi, who was very helpful changing the hotel and setting up our final arrangements for our short holiday break away to Torremolinos.
It's been quite some time since we've travelled abroad and it was nice to receive some useful advice from the pleasant staff.
Thank you and hopefully you'll see us again soon, now we've finally got the bug to get away to the sunshine.

December 30, 2024
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Reply from Hays Travel - Larne

Hi Robert, thank you for your lovely feedback, we are delighted to hear of your positive experience in our store, that holiday bug is hard to get rid of once caught! Thank you for your booking, we hope to help you again in the future, have a great time away! - Katie

Rated 5 out of 5 stars

Brilliant as always always book stuff…

Brilliant as always always book stuff with you cheers again for sorted it out

December 22, 2024
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Reply from Hays Travel - Larne

Hi William, thank you for your continued custom and this lovely review! We hope you enjoy your holiday.

Rated 5 out of 5 stars

Great Experience with Catherine & Katie…

Great Experience with Catherine & Katie in the Larne Branch.
Listened to our Requirements and Delivered.
Even coming in below Budget!!!!
Highly recommend Hays for all your Travel needs .

December 12, 2024
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Reply from Hays Travel - Larne

Hi Ray, thank you for your lovely review! We are delighted to hear of your positive experience with our store, we hope you have a great time on holiday!

Rated 5 out of 5 stars

Friendly

Friendly, patient and knowledgeable service from Naomi.
She took time to find out what wee wanted and was able find that for us

November 7, 2024
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Reply from Hays Travel - Larne

Hi James, thank you for your feedback, we are happy to hear of your positive experience in our store. Have a lovely time away!

Rated 5 out of 5 stars

Really easy process

Really easy process. Great response times, got back to me when they said they would.

November 6, 2024
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Reply from Hays Travel - Larne

Hi Siobhan, thanks for your lovely review, it was a pleasure helping you! We hope you have a nice time on your cruise.

Rated 5 out of 5 stars

Great Customer Service

Excellent company to deal with. Very professional and efficient

October 29, 2024
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Reply from Hays Travel - Larne

Hi Valerie, thank you for your lovely feedback. I hope you have a fantastic holiday. Catherine

Rated 5 out of 5 stars

Service with a Smile

Lots of help and quotes given to find the ideal cruise and flights to suit my needs. Special thanks to Katie who dealt with all requests promptly and efficiently. Feel very happy with the service given.

October 23, 2024
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Reply from Hays Travel - Larne

Hi Sheila, thank you for your lovely feedback, I really appreciate it. It was a pleasure helping you find your cruise, I hope you have a nice time away!

Rated 5 out of 5 stars

When I was in with Katie in your Larne…

When I was in with Katie in your Larne branch the week before asking about holidays she was very helpful and pleasant. She printed our cruise and stay holiday off and we told her we would be in touch. After we talked about it at home we went down to see Katie yesterday and booked it .

October 23, 2024
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Reply from Hays Travel - Larne

Hi Sean, thank you for your lovely review. We hope you have a fantastic cruise!

Rated 5 out of 5 stars

A great experience

Catherine in the Larne Branch had previously given us lots of options to think about, which made booking a lot less stressful, as we'd had time to think, discuss and research which holiday would be the best for us. Overall a great experience and lots of help from very knowledgeable staff.

October 18, 2024
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Reply from Hays Travel - Larne

Hi Jayne, we are so pleased to hear of your positive experience with Catherine. Thank you for your booking, we hope you have an amazing time away!

Rated 5 out of 5 stars

Naiomi was brilliant

Naiomi was brilliant. Everything I asked for she answered. Nothing was too much trouble. Thank you

October 12, 2024
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Reply from Hays Travel - Larne

Hi Tony, thank you for your lovely feedback, we appreciate your business. We hope you have a great time on holiday!

Rated 5 out of 5 stars

Booking with Katie of Larne was an…

Booking with Katie of Larne was an absolute pleasure.

October 4, 2024
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Reply from Hays Travel - Larne

Hi Maureen, thank you for your lovely feedback! We hope you have a nice time on your holiday, thanks for booking with us.

Rated 5 out of 5 stars

Great service

Great service, excellent customer service

October 1, 2024
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Reply from Hays Travel - Larne

Hi Elaine, thank you for your lovely feedback, we hope you have a great time on your holiday!

Rated 5 out of 5 stars

We went to the cruise show in Stormont…

We went to the cruise show in Stormont hotel everyone was lovely but we sat down with Katie to look over a few options. Katie was lovely went through all our interests got us a great deal and now we our booked again for next year
Thank you Katie

September 28, 2024
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Reply from Hays Travel - Larne

Hi Josephine, it was lovely meeting you and discussing your holiday, I am delighted you had a great time at our cruise show! Thank you for your business and your feedback, I hope you enjoy your cruise☺.

Rated 5 out of 5 stars

Great service from Katie,who is based…

Great service from Katie,who is based in Larne,at the cruise show In Stormont Hotel on 28th September,we had a lovely day and booked a cruise for 2026

September 29, 2024
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Reply from Hays Travel - Larne

Hi Mary, it was lovely seeing you at the show, I am glad to hear you had an amazing time! Thank you for your business and support of our shop☺.

Rated 5 out of 5 stars

Katie in hays travel larne absolute…

Katie in hays travel larne absolute star and Catherine as well no worries at all easy to talk to and book with best wee hays travel there is and best staff always a smile 😊

September 26, 2024
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Reply from Hays Travel - Larne

Hi Dorothy, we are delighted of your lovely experience in our branch! We always enjoy helping you find your holidays and appreciate your support. We hope you have an amazing time on your holiday!

Rated 5 out of 5 stars

New customer to the Larne branch

New customer to the Larne branch. Katie was very helpful and we booked a holiday......very easy and will hopefully return and book again.

September 13, 2024
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Reply from Hays Travel - Larne

Hi Alan, thank you for your feedback, we are delighted you have had a positive experience booking in our store. We hope you have a lovely holiday!

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