We have been booking holidays with Catherine and the staff in Hays at Larne Main street for years now and we would not go anywhere else. The customer care that we always experience is second to none.... See more
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Nice pleasant experience. Girls very helpful. Didnt rush even when people were waiting. Explained everything, nothing a bother. Have booked several trips at Hays. Will keep going back.
Company replied
Catherine knows her customers and provides a welcoming, professional personal service as do the other staff. Nothing is too much trouble. Have recommended to several friends who have been delighted to... See more
After doing a bit of groundwork over the weekend, after speaking with Katie, we returned to Hays Travel, Larne on Monday. We continued our chat with Naomi, who was very helpful changing the hotel a... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 Main Street, BT40 1SS, Larne, United Kingdom
- 02828898577
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Hassle Free Booking @ Hays Travel... After doing a bit of groundwork over…
After doing a bit of groundwork over the weekend, after speaking with Katie, we returned to Hays Travel, Larne on Monday.
We continued our chat with Naomi, who was very helpful changing the hotel and setting up our final arrangements for our short holiday break away to Torremolinos.
It's been quite some time since we've travelled abroad and it was nice to receive some useful advice from the pleasant staff.
Thank you and hopefully you'll see us again soon, now we've finally got the bug to get away to the sunshine.

Reply from Hays Travel - Larne

Reply from Hays Travel - Larne
Brilliant as always always book stuff…
Brilliant as always always book stuff with you cheers again for sorted it out

Reply from Hays Travel - Larne
Great Experience with Catherine & Katie…
Great Experience with Catherine & Katie in the Larne Branch.
Listened to our Requirements and Delivered.
Even coming in below Budget!!!!
Highly recommend Hays for all your Travel needs .

Reply from Hays Travel - Larne
Friendly
Friendly, patient and knowledgeable service from Naomi.
She took time to find out what wee wanted and was able find that for us

Reply from Hays Travel - Larne
Really easy process
Really easy process. Great response times, got back to me when they said they would.

Reply from Hays Travel - Larne
Great Customer Service
Excellent company to deal with. Very professional and efficient

Reply from Hays Travel - Larne
Yes really good got holiday booked and…
Yes really good got holiday booked and at the right price 😀

Reply from Hays Travel - Larne
Service with a Smile
Lots of help and quotes given to find the ideal cruise and flights to suit my needs. Special thanks to Katie who dealt with all requests promptly and efficiently. Feel very happy with the service given.

Reply from Hays Travel - Larne
When I was in with Katie in your Larne…
When I was in with Katie in your Larne branch the week before asking about holidays she was very helpful and pleasant. She printed our cruise and stay holiday off and we told her we would be in touch. After we talked about it at home we went down to see Katie yesterday and booked it .

Reply from Hays Travel - Larne
A great experience
Catherine in the Larne Branch had previously given us lots of options to think about, which made booking a lot less stressful, as we'd had time to think, discuss and research which holiday would be the best for us. Overall a great experience and lots of help from very knowledgeable staff.

Reply from Hays Travel - Larne
Naiomi was brilliant
Naiomi was brilliant. Everything I asked for she answered. Nothing was too much trouble. Thank you

Reply from Hays Travel - Larne
Booking with Katie of Larne was an…
Booking with Katie of Larne was an absolute pleasure.

Reply from Hays Travel - Larne
We went to the cruise show in Stormont…
We went to the cruise show in Stormont hotel everyone was lovely but we sat down with Katie to look over a few options. Katie was lovely went through all our interests got us a great deal and now we our booked again for next year
Thank you Katie

Reply from Hays Travel - Larne
Great service from Katie,who is based…
Great service from Katie,who is based in Larne,at the cruise show In Stormont Hotel on 28th September,we had a lovely day and booked a cruise for 2026

Reply from Hays Travel - Larne
Katie in hays travel larne absolute…
Katie in hays travel larne absolute star and Catherine as well no worries at all easy to talk to and book with best wee hays travel there is and best staff always a smile 😊

Reply from Hays Travel - Larne
New customer to the Larne branch
New customer to the Larne branch. Katie was very helpful and we booked a holiday......very easy and will hopefully return and book again.

Reply from Hays Travel - Larne
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