Hays Travel - Leesa Kilcollins Reviews 

197
TrustScore 5 out of 5

4.9

Personal Travel Consultant Leesa Kilcollins, IV19 Tain, GB


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Rated 5 out of 5 stars

Having booked through Leesa before we knew what to expect! Great quick service and always very professional. She listens to what we want and always comes up with great options.

Rated 5 out of 5 stars

I have been using Leesa for years and honestly couldn’t recommend her enough. It is as easy as, “Leesa we have a week or two where can we go?” and just like that she makes the most amazing holidays co... See more

Company replied

Rated 5 out of 5 stars

We have used Leesa as our travel agent on many occasions from cruising to a week in a resort and what makes Leesa stand out is her level of service and attention to detail. We tell her what we are loo... See more

Company replied

Rated 5 out of 5 stars

5* We have just booked our once in a life time family holiday with Leesa to Australia and she has been amazing! Handling all the details of every place we want to go to and coming back not only with a... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Leesa Kilcollins, IV19, Tain, United Kingdom

  • 1862808520

4.9

Excellent

TrustScore 5 out of 5

197 reviews

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4.9

All reviews

(197)

120,995 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service✨

Leesa, has been amazing , party of 7- mix of adults and kids.. always on hand to support with any questions we had , just back from a week in Mallorca, we all had the best time ✨ booked with her for our last 2 trips abroad , will be arranging through Leesa again for our next trip in 2026 .. thank you 🤩 xx

July 9, 2025
Unprompted review
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Reply from Hays Travel - Leesa Kilcollins

My pleasure!

Rated 5 out of 5 stars

Excellent service as usual

Leesa always does a great job booking our cruises and finding us great cabins and deals. Leesa is very professional in everything she does and goes above and beyond to help you get what you want.

June 3, 2025
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Reply from Hays Travel - Leesa Kilcollins

My pleasure Sharon!

Rated 5 out of 5 stars

Cruise holiday

Leesa is excellent at her job so so helpful. And nothing is a bother to her.

May 25, 2025
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Reply from Hays Travel - Leesa Kilcollins

Thank you Jessie, i do love my job!

Rated 5 out of 5 stars

Easy booking experience

First time booking with Leesa and first ever cruise booked, Leesa was great from start to finnish.

May 2, 2025
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Reply from Hays Travel - Leesa Kilcollins

So excited for you Claire :)

Rated 5 out of 5 stars

Just booked a holiday

Just booked a holiday to Croatia through Leesa at hays travel. Her knowledge was great and she really helped us make a decision as a very indecisive mother and daughter! Looking forward to some time in the sun and hoping it lives up to expectations! Thanks Leesa!

April 24, 2025
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Reply from Hays Travel - Leesa Kilcollins

Thank you Yvonne :)

Rated 5 out of 5 stars

Fantastic service

Fantastic service, Leesa made the process so easy, absolutely no stress, good prices and extremely quick responses 🙂
Will be booking our next trip with Hayes travel

April 23, 2025
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Reply from Hays Travel - Leesa Kilcollins

So excited to hear all about it claire!

Rated 5 out of 5 stars

Awesome job again by Leesa

Awesome job again by Leesa. Really helpful in finding us the right holiday to match our criteria. Fast responses and we had it all sorted and booked within 24 hours from first enquiry.

April 16, 2025
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Reply from Hays Travel - Leesa Kilcollins

Delighted to get it right for you guys! Thank you Donald! :)

Rated 5 out of 5 stars

Excellent

Leesa made the whole experience of booking our next holiday very easy.
She is friendly, polite, and very knowledgeable. Will definitely use her again for future holidays.

April 15, 2025
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Reply from Hays Travel - Leesa Kilcollins

Happy to Help!

Rated 5 out of 5 stars

Expert advice and great help!

I asked Leesa for help in finding a great holiday for 5 of us, all inclusive, good quality hotel in a nice resort for the best price and she did tremendously and found the best holiday. We are all so excited to go!
Leesa took all of my points on board and found something that ticks every box. I am extremely satisfied with everything and grateful to Leesa for her help and assistance throughout the booking process.

March 22, 2025
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Reply from Hays Travel - Leesa Kilcollins

Thank you for taking the time to leave a review Lisa, I am so happy we found the perfect holiday for you all!

Rated 5 out of 5 stars

Leesa is super efficient and responds…

Leesa is super efficient and responds immediately, she booked our holiday straight away with a nice discount and got us exactly what we wanted and sent over all the paperwork in a timely manner, we have no hesitation in recommending Lessa for her professionalism.

March 19, 2025
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Reply from Hays Travel - Leesa Kilcollins

Always a pleasure Heather!

Rated 5 out of 5 stars

customer service

Absolutely superb customer service from Leesa. And great value

March 1, 2025
Hays Travel - Leesa Kilcollins logo

Reply from Hays Travel - Leesa Kilcollins

Happy to help Steve!

Rated 5 out of 5 stars

Leesa made it all so easy!

Leesa made booking our first family holiday so easy and straight forward. Leesa basically had it all sorted for me in about 30 minutes and had great advice and links to information on taking our baby abroad.

February 8, 2025
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Reply from Hays Travel - Leesa Kilcollins

Thank you for taking the time to review, happy to help!

Rated 5 out of 5 stars

Solo traveller. …

I have not booked to go away alone before and was a little apprehensive. The whole experience was hassle free, friendly and my requirements were listen too. Thank you.

February 11, 2025
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Reply from Hays Travel - Leesa Kilcollins

Thank you so much!

Rated 5 out of 5 stars

Leesa was very helpful in assisting me…

Leesa was very helpful in assisting me and my partner with booking a holiday in August. She was amazing and couldn’t ask for more from her🙏

January 10, 2025
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Reply from Hays Travel - Leesa Kilcollins

My pleasure Imogen, anytime!

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