Having booked through Leesa before we knew what to expect! Great quick service and always very professional. She listens to what we want and always comes up with great options.
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I have been using Leesa for years and honestly couldn’t recommend her enough. It is as easy as, “Leesa we have a week or two where can we go?” and just like that she makes the most amazing holidays co... See more
Company replied
We have used Leesa as our travel agent on many occasions from cruising to a week in a resort and what makes Leesa stand out is her level of service and attention to detail. We tell her what we are loo... See more
Company replied
5* We have just booked our once in a life time family holiday with Leesa to Australia and she has been amazing! Handling all the details of every place we want to go to and coming back not only with a... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Leesa Kilcollins, IV19, Tain, United Kingdom
- 1862808520
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Leesa was great throughout the booking…
Leesa was great throughout the booking process from start to finish would highly recommend

Reply from Hays Travel - Leesa Kilcollins
Highly recommend booking through Leesa
Leesa was very helpful, and had all the relevant information to hand very quickly. She answered all my questions and the booking process was stress free.

Reply from Hays Travel - Leesa Kilcollins
Leesa went above and beyond to kind a…
Leesa went above and beyond to kind a cruise for 6 adults and 5 children.

Reply from Hays Travel - Leesa Kilcollins
Leesa came through
I got in touch with Leesa without really not knowing much about her but she was everything I needed to get my holiday organised. I was in need of support because of health issues but she came through for me and I appreciate her help and kindness. I hope I will be able to work with her in the future, it’s good having someone local to turn to.

Reply from Hays Travel - Leesa Kilcollins
Booking with Leesa is soo easy and she…
Booking with Leesa is soo easy and she is very helpful

Reply from Hays Travel - Leesa Kilcollins
Brilliant!
Leesa was great as always.
Informational, easy to reach and nothing is ever a problem.
Highly recommend! ⭐😃

Reply from Hays Travel - Leesa Kilcollins
Hassle Free Holiday Booking
I emailed Leesa with our holiday requirements on the first day she returned from her own annual leave expecting to hear by the end of the week, start of the following week. She was in touch that day and the holiday was sorted, information sent and deposit paid, a swift transaction from start to finish :)

Reply from Hays Travel - Leesa Kilcollins

Reply from Hays Travel - Leesa Kilcollins
Leesa listened to what we wanted
Leesa listened to what we wanted, she helped us make an informed choice regarding the cruise we wanted, she was fabulous!

Reply from Hays Travel - Leesa Kilcollins
Fantastic
Leesa made booking our holiday great !
She took all the fear away of booking online ourselves, She gave great suggestions, was quick to reply to any of our questions ( which we did have a lot ) Answered them all in detail, Her willingness to make us feel we booked exactly what we wanted was amazing.
We would have no doubt whatsoever booking with her again. We now feel confident and looking forward to our special holiday.

Reply from Hays Travel - Leesa Kilcollins
Leesa made booking my previous and next…
Leesa made booking my previous and next holiday so easy and stress free, She went above and beyond to help customise my experience so that everything was in place from the day we travelled to the day we came home. Leesa is extremely professional, helpful and approachable 🌟🌟🌟🌟🌟 and for this reason I have booked my 2025 holiday with Hays again!! 🥂🥳 The system used through the Hays payment system is easy and reliable, Leesa was thorough when emailing regarding, deposit, payment and any extras. Leesa found the best price and could probably beat any price given to her, so give her call and get the best holiday package for you and or family!

Reply from Hays Travel - Leesa Kilcollins
Leesa was extremely helpful and found…
Leesa was extremely helpful and found us the perfect holiday exactly what we were looking for, would highly recommend her.

Reply from Hays Travel - Leesa Kilcollins
Prompt communication and booking made…
Prompt communication and booking made very easy.

Reply from Hays Travel - Leesa Kilcollins
Leesa was very helpful and patient
Leesa was very helpful and patient. We got our holiday booked without any issues. Would definitely recommend this company/person.

Reply from Hays Travel - Leesa Kilcollins
Fantastic service from start to finish
Fantastic service from start to finish, kept me informed of what was happening and what I needed to do when.

Reply from Hays Travel - Leesa Kilcollins
Fantastic 🌟
Fantastic 🌟
Made the process so easy from start to finish. Took the hassle out

Reply from Hays Travel - Leesa Kilcollins

Reply from Hays Travel - Leesa Kilcollins
Rep of the month Leesa Kilcollins…
Your representative Leesa Kilcollins was friendly, listened to our requests and took a real interest in what and where we wanted to go. We had to make a few changes as we went along but Leesa helped us all along the way and made booking effortless which was a real testimony to her knowledge and customer care skills. We will be using Leesa every time from now on and she is a credit to Hays Travel.

Reply from Hays Travel - Leesa Kilcollins
Amazing experience
Amazing experience, really please with service and price. Big thank you to Leesa ❤️

Reply from Hays Travel - Leesa Kilcollins
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