Having booked through Leesa before we knew what to expect! Great quick service and always very professional. She listens to what we want and always comes up with great options.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been using Leesa for years and honestly couldn’t recommend her enough. It is as easy as, “Leesa we have a week or two where can we go?” and just like that she makes the most amazing holidays co... See more
Company replied
We have used Leesa as our travel agent on many occasions from cruising to a week in a resort and what makes Leesa stand out is her level of service and attention to detail. We tell her what we are loo... See more
Company replied
5* We have just booked our once in a life time family holiday with Leesa to Australia and she has been amazing! Handling all the details of every place we want to go to and coming back not only with a... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Leesa Kilcollins, IV19, Tain, United Kingdom
- 1862808520
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Leesa was really helpful and made the…
Leesa was really helpful and made the process of booking our family holiday very straightforward 😃

Reply from Hays Travel - Leesa Kilcollins

Reply from Hays Travel - Leesa Kilcollins
Lapland holiday
Leesa was so helpful booking our family trip to Lapland, gave lots of options and was very patient with all my questions

Reply from Hays Travel - Leesa Kilcollins
Excellent service
From the first message I sent Leesa, she was friendly and very helpful.
She found me a deal that was unmatched by any other company.
In the future, I will be contacting her first before spending hours trailing the Internet looking for a holiday myself.

Reply from Hays Travel - Leesa Kilcollins
Satisfied customer
Leesa was patient, sensitive and very helpful, even when I had a lot of requests and not much flexibility on my dates. She sent me multiple choices of holidays and responded quickly to all my communication

Reply from Hays Travel - Leesa Kilcollins

Reply from Hays Travel - Leesa Kilcollins
Leesa was very helpful and efficient in…
Leesa was very helpful and efficient in booking our holiday. A great experience. Will definitely use her again

Reply from Hays Travel - Leesa Kilcollins
Really efficient service by Leesa
Really efficient service by Leesa. Booking our holiday was so easy & straightforward.

Reply from Hays Travel - Leesa Kilcollins
Consultant Leesa very nice
Consultant Leesa very nice, she provided plenty information and answered all our question very quickly. Very straight forward booking.

Reply from Hays Travel - Leesa Kilcollins
Fantastic quick service
Fantastic quick service. Very knowledgeable and helpful. Would definitely recommend and use Leesa again.

Reply from Hays Travel - Leesa Kilcollins
Fantastic experience booking with Hays…
Fantastic experience booking with Hays agent Leesa. Very experienced agent with a great knowledge of cruising. Would definitely use them again.

Reply from Hays Travel - Leesa Kilcollins
Leesa
Leesa Kilcollins finds the best hotels and flights, at the best prices. Thanks again Leesa.

Reply from Hays Travel - Leesa Kilcollins
Booking was easy and stress free.
Booking was easy and stress free.
Leesa was so helpful and full of knowledge, also I know how to get in touch with her if I have any further questions.

Reply from Hays Travel - Leesa Kilcollins

Reply from Hays Travel - Leesa Kilcollins
5 star service
Leesa has been great start to finish, not pushy or rushing us into anything. We have a little boy who has additional support needs which I told Leesa and she has gone above and beyond to help me with the stress and aniexty of our first family holiday. Leesa is an asset to your company.

Reply from Hays Travel - Leesa Kilcollins
Excellent service
Leesa made the process of booking a holiday stress free. She is very knowledgeable and gives great advice. She is always replys to my many questions. Can't wait to go on holiday and I know she will keep me right up until the moment we fly. I would Highly recommend Leesa.

Reply from Hays Travel - Leesa Kilcollins
My agent Leesa could not have been more…
My agent Leesa could not have been more helpful or patient; previously I had put her to a lot of bother to no avail (not HER fault, mine) but when organising this cruise she was sooo helpful and considerate and patient as I tend to dither!!!

Reply from Hays Travel - Leesa Kilcollins

Reply from Hays Travel - Leesa Kilcollins

Reply from Hays Travel - Leesa Kilcollins
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







