Hays Travel - Leesa Kilcollins Reviews 

197
TrustScore 5 out of 5

4.9

Personal Travel Consultant Leesa Kilcollins, IV19 Tain, GB


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Rated 5 out of 5 stars

Having booked through Leesa before we knew what to expect! Great quick service and always very professional. She listens to what we want and always comes up with great options.

Rated 5 out of 5 stars

I have been using Leesa for years and honestly couldn’t recommend her enough. It is as easy as, “Leesa we have a week or two where can we go?” and just like that she makes the most amazing holidays co... See more

Company replied

Rated 5 out of 5 stars

We have used Leesa as our travel agent on many occasions from cruising to a week in a resort and what makes Leesa stand out is her level of service and attention to detail. We tell her what we are loo... See more

Company replied

Rated 5 out of 5 stars

5* We have just booked our once in a life time family holiday with Leesa to Australia and she has been amazing! Handling all the details of every place we want to go to and coming back not only with a... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Leesa Kilcollins, IV19, Tain, United Kingdom

  • 1862808520

4.9

Excellent

TrustScore 5 out of 5

197 reviews

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4.9

All reviews

(197)

121,628 reviews in the last 12 months

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Rated 5 out of 5 stars

Lapland holiday

Leesa was so helpful booking our family trip to Lapland, gave lots of options and was very patient with all my questions

March 27, 2024
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Reply from Hays Travel - Leesa Kilcollins

So glad we got it right for you Olivia! :)

Rated 5 out of 5 stars

Excellent service

From the first message I sent Leesa, she was friendly and very helpful.
She found me a deal that was unmatched by any other company.
In the future, I will be contacting her first before spending hours trailing the Internet looking for a holiday myself.

February 24, 2024
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Reply from Hays Travel - Leesa Kilcollins

Thank you very much!

Rated 5 out of 5 stars

Satisfied customer

Leesa was patient, sensitive and very helpful, even when I had a lot of requests and not much flexibility on my dates. She sent me multiple choices of holidays and responded quickly to all my communication

February 18, 2024
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Reply from Hays Travel - Leesa Kilcollins

That means a lot to me Lillian thank you!

Rated 5 out of 5 stars

Excellent Service

The travel agent was very efficient

February 14, 2024
Hays Travel - Leesa Kilcollins logo

Reply from Hays Travel - Leesa Kilcollins

So pleased we got it right for you Andrea! :)

Rated 5 out of 5 stars

Consultant Leesa very nice

Consultant Leesa very nice, she provided plenty information and answered all our question very quickly. Very straight forward booking.

January 20, 2024
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Reply from Hays Travel - Leesa Kilcollins

My pleasure!

Rated 5 out of 5 stars

Fantastic quick service

Fantastic quick service. Very knowledgeable and helpful. Would definitely recommend and use Leesa again.

January 23, 2024
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Reply from Hays Travel - Leesa Kilcollins

Delighted for you Emma!

Rated 5 out of 5 stars

Fantastic experience booking with Hays…

Fantastic experience booking with Hays agent Leesa. Very experienced agent with a great knowledge of cruising. Would definitely use them again.

November 29, 2023
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Reply from Hays Travel - Leesa Kilcollins

Thank you Amy!

Rated 5 out of 5 stars

Leesa

Leesa Kilcollins finds the best hotels and flights, at the best prices. Thanks again Leesa.

January 13, 2024
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Reply from Hays Travel - Leesa Kilcollins

Thank you so much for booking with me again Carol!

Rated 5 out of 5 stars

Booking was easy and stress free.

Booking was easy and stress free.
Leesa was so helpful and full of knowledge, also I know how to get in touch with her if I have any further questions.

January 14, 2024
Hays Travel - Leesa Kilcollins logo

Reply from Hays Travel - Leesa Kilcollins

Thank you Amy!

Rated 5 out of 5 stars

Brilliant

So easy! Great help.. saved the hassle of looking ourselves

January 8, 2024
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Reply from Hays Travel - Leesa Kilcollins

My pleasure :)

Rated 5 out of 5 stars

5 star service

Leesa has been great start to finish, not pushy or rushing us into anything. We have a little boy who has additional support needs which I told Leesa and she has gone above and beyond to help me with the stress and aniexty of our first family holiday. Leesa is an asset to your company.

January 3, 2024
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Reply from Hays Travel - Leesa Kilcollins

So happy to help Louise!

Rated 5 out of 5 stars

Excellent service

Leesa made the process of booking a holiday stress free. She is very knowledgeable and gives great advice. She is always replys to my many questions. Can't wait to go on holiday and I know she will keep me right up until the moment we fly. I would Highly recommend Leesa.

November 14, 2023
Hays Travel - Leesa Kilcollins logo

Reply from Hays Travel - Leesa Kilcollins

So happy to help!

Rated 5 out of 5 stars

My agent Leesa could not have been more…

My agent Leesa could not have been more helpful or patient; previously I had put her to a lot of bother to no avail (not HER fault, mine) but when organising this cruise she was sooo helpful and considerate and patient as I tend to dither!!!

October 28, 2023
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Reply from Hays Travel - Leesa Kilcollins

It was my pleasure Ann!

Rated 5 out of 5 stars

Leesa was great

Leesa was great. Very helpful in working out the details

October 27, 2023
Hays Travel - Leesa Kilcollins logo

Reply from Hays Travel - Leesa Kilcollins

Delighted to be able to help!

Rated 5 out of 5 stars

Leesa

Quick, simple and friendly service. Very helpful with all my questions. :)

October 18, 2023
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Reply from Hays Travel - Leesa Kilcollins

So glad we got it right for you! Leesa

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