Due to a bad experience putting a holiday together ourselves. I now realise the huge benefits of using a travel agent. Hays travel at Leigh lancs have been fantastic. I'm sure all the staff are great,... See more
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Fantastic service from Hannah. We usually deal with Dawn but in her absence Hannah was able to deal with our requests very ably; calmly and confidently.
This is my 3rd booking this year with Dawn at Heys travel in Leigh. Once again the service from Dawn & her team was sensational..Nothing was too much trouble. Searching for best flight times & c... See more
Was really nervous as have only been abroad a few times, spoke to Ellie in the Leigh branch, told her what me and my daughter were looking for. She spent ages showing us different options, and explai... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Bradshaw Gate, WN7 4NB, Leigh, United Kingdom
- 01942419283
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The travel agent Dawn in the leigh…
The travel agent Dawn in the leigh branch was brilliant at explaining everything to us , and looking for the best holiday to suit me and my partner. We will definitely be back .☆☆☆☆☆

Reply from Hays Travel - Leigh

Reply from Hays Travel - Leigh

Reply from Hays Travel - Leigh
Great Service
Hannah was very friendly and helpful, she worked hard to get us the best deal available.

Reply from Hays Travel - Leigh

Reply from Hays Travel - Leigh
Ellie was very attentive without being…
Ellie was very attentive without being pushy. Very happy with my holiday

Reply from Hays Travel - Leigh
Quick and easy to book the girl was…
Quick and easy to book the girl was very helpful

Reply from Hays Travel - Leigh
Hates Travel Leigh
Hannah was very friendly and helpful and gave us good advice and direction.

Reply from Hays Travel - Leigh
Helpful travel advisor and simple…
Helpful travel advisor and simple booking process, accommodated our preferences

Reply from Hays Travel - Leigh

Reply from Hays Travel - Leigh
Paige and lilly were very helpful
Paige and lilly were very helpful. They made booking our holiday so easy and stress free. Will definitely be booking our next holiday with them

Reply from Hays Travel - Leigh
Always helpful nothing is to much…
Always helpful nothing is to much trouble. Staff always pleasant

Reply from Hays Travel - Leigh
Excellent and personal service from Hays Travel, Leigh.
I called in to Hays Travel to pick up a P&O brochure as my sister and I were interested in booking a fly/cruise for next year. As I've never before been on a cruise I needed a lot of advice and information. Having looked on line I decided that speaking to Hays would be beneficial. Your member of staff Yana could not have been more helpful. She was very knowledgeable; explained fully our cabin options and the costs, where the various cabins are situated on the ship, how to check in prior to our flights (Hays check in for us) and all other relevant details. After I made a phone call to my sister we decided to book our holiday there and then. As there was a delay in P&O e-mailing the booking and itinerary details to Hays Yana said she would forward the information to my e-mail address, and it was in my in box by the time I arrived home about an hour later.
I would certainly recommend Hays Travel, Leigh.

Reply from Hays Travel - Leigh
Stress free booking …
Very pleasant helpful did the best deal for our cheeky week away .this is our 5 th holiday 2025 absolutely no stress making the booking with Hays way forward for us thank you 😊

Reply from Hays Travel - Leigh
Yana at leigh
Yana at leigh
Was very friendly and very helpful. Nothing was too much trouble for her

Reply from Hays Travel - Leigh
Staff
The member of staff l dealt with was really friendly ,quick , very efficient and helpful l was in and out in no time .
Ssailing around the English coast
Helpful staff and rxpert guidance
Helpedr finf the brst dates for the cruise.

Reply from Hays Travel - Leigh
Lovely friendly service
Lovely friendly service, can’t fault the staff absolutely lovely all of them. Such a nice atmosphere in the shop too!
Would definitely book again..
I booked my holiday with Yana she was very helpful, knowledgeable and just a lovely person in general.
Great experience.

Reply from Hays Travel - Leigh
Brilliant service by Paige and the hays…
Brilliant service by Paige and the hays as ever

Reply from Hays Travel - Leigh
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