Hays Travel - Leigh Reviews 

1,017
TrustScore 5 out of 5

5.0

35 Bradshaw Gate, WN7 4NB Leigh, GB


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Rated 5 out of 5 stars

This is my 3rd booking this year with Dawn at Heys travel in Leigh. Once again the service from Dawn & her team was sensational..Nothing was too much trouble. Searching for best flight times & c... See more

Rated 5 out of 5 stars

Due to a bad experience putting a holiday together ourselves. I now realise the huge benefits of using a travel agent. Hays travel at Leigh lancs have been fantastic. I'm sure all the staff are great,... See more

Rated 5 out of 5 stars

Fast attentive friendly service.Ellie was fantastic answering all my questions. Queries even answered outside of working hours. Thank you. We are looking forward to our holiday.

Company replied

Rated 5 out of 5 stars

Was really nervous as have only been abroad a few times, spoke to Ellie in the Leigh branch, told her what me and my daughter were looking for. She spent ages showing us different options, and explai... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 35 Bradshaw Gate, WN7 4NB, Leigh, United Kingdom

  • 01942419283

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,017)

125,952 reviews in the last 12 months

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Rated 5 out of 5 stars

Holiday booking

We always experience excellent service from the very friendly and helpful staff

July 5, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Sue,

Thank you for your wonderful feedback! We are so pleased to hear that you consistently experience excellent service from our friendly and helpful staff. We truly appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very responsive

Very responsive, they worked hard to find exactly what we wanted and the best deal too. Thank you.

July 10, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Thank you so much for the lovely feedback, Dawn

Rated 5 out of 5 stars

Repeat booking with confidence

Second time booking with Hays and felt listened to and supported throughout

July 7, 2026
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Reply from Hays Travel - Leigh

Was a pleasure to see you again and I am so glad you enjoyed it so much this year you decided to go back plus a cruise to look forward to, Dawn

Rated 5 out of 5 stars

Fabulous customer service

Fabulous customer service. Couldn't be more helpful and informative

July 6, 2026
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Reply from Hays Travel - Leigh

Thankyou for your kind review Loraine. I am glad you had a great experience with us! - Yana :) x

Rated 5 out of 5 stars

Excellent reliable service

Excellent reliable service. Very experienced knowledgeable staff member. Booking process smooth

July 2, 2026
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Reply from Hays Travel - Leigh

Thanks Kath and Graham, always lovely to see you both, Dawn x

Rated 5 out of 5 stars

We always use Hayes Travel at Leigh now

We always use Hayes Travel at Leigh to book our holidays and we have always had a Great experience with all the staff, Yana, Ellie, Paige, the new young lady with long blonde hair, sorry can't remember her name. Yesterday we had the pleasure of booking our cruise with the boss Dawn, who was super helpful and made the whole process very easy, great team at Leigh, they should all be very proud of themselves. We wouldn't use anyone else now. Thank you, Graham & Lesley Hill

June 30, 2026
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Reply from Hays Travel - Leigh

Thank you for the lovely feedback, I am super proud of my team and I always appreciate reading the lovely comments about them, Dawn 😊

Rated 5 out of 5 stars

Easy smooth sailing experience happy…

Easy smooth sailing experience happy with the girls what we’re dealing with my questions and nothing was too much for them. Will recommend

June 5, 2026
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Reply from Hays Travel - Leigh

Thank you for the lovely review Suzanne, we hope you have an amazing time - Ellie :)x

Rated 5 out of 5 stars

Very helpfull..went that extra…

Very helpfull..went that extra mile..got me what i wanted..a big thankyou to hayes staff

June 30, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Thank you for the lovely review, it is really appreciated! We hope you have an amazing time - Hannah x

Rated 5 out of 5 stars

Dawn was absolutely wonderful as she…

Dawn was absolutely wonderful as she answered all our queries and questions and she was very friendly and welcoming.

June 30, 2026
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Reply from Hays Travel - Leigh

Thank you Diane, I am sure you will have the best time, Dawn

Rated 5 out of 5 stars

Fabulous 🤩

Fabulous 🤩 The team responded to my email promptly and communicated brilliantly with me all day via email which lead to a Successful booking 😊☀️🛳️ I feel very confident in being able to contact them with any further enquiries regarding my booking for next year.
Highly recommend, Thank you!

June 29, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Thank you for the lovely review Leanne, we are sure you will have an amazing time - Ellie :)x

Rated 5 out of 5 stars

Excellent service

Excellent service, Ellie the assistant manager could not do enough to make our holiday work for us. A credit to your organisation

June 29, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Thank you so so much for the lovely review Joanne, I am sure you will have an amazing time - Ellie :)x

Rated 5 out of 5 stars

Everything was easy and …

Everything was easy and straightforward your agent Lilly friendly and polite it nice to be met with a smile.

June 25, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Thank you for the lovely review, it is really appreciated! We hope you have an amazing time - Lilly x

Rated 5 out of 5 stars

Very helpful and full of knowledge…

Very helpful and full of knowledge didn’t feel pressured .yana dealt with us once again and same as before 100 % at her job

June 23, 2026
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Reply from Hays Travel - Leigh

Thankyou for your lovely words Ellen. We really appreciate you coming back to us. I hope you have an amazing time in Sunny Beach! - Yana :)

Rated 5 out of 5 stars

Brilliant thank's

June 23, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Thank you for the lovely review, it is really appreciated! We hope you have an amazing time - Hannah x

Rated 5 out of 5 stars

I was seen promptly in the Leigh shop

I was seen promptly in the Leigh shop, lovely agent went through my requirements looking at various options available. Booked and looking forward to going away in October

June 23, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Thank you for the lovely review Susan, I am sure you will have an amazing time - Ellie x

Rated 5 out of 5 stars

Friendly & helpful

Friendly & helpful, dealt with my booking smoothly and promptly

June 21, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Thank you for the review Julie, have an amazing time :) - Ellie x

Rated 5 out of 5 stars

What can I say just has good has my…

What can I say just has good has my last visit can’t fault them

June 19, 2026
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Reply from Hays Travel - Leigh

Thank you Fred, we are so happy to hear we deliver the 5 star experience that you expect and we cant wait for next time xx

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