This is my 3rd booking this year with Dawn at Heys travel in Leigh. Once again the service from Dawn & her team was sensational..Nothing was too much trouble. Searching for best flight times & c... See more
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Due to a bad experience putting a holiday together ourselves. I now realise the huge benefits of using a travel agent. Hays travel at Leigh lancs have been fantastic. I'm sure all the staff are great,... See more
Fast attentive friendly service.Ellie was fantastic answering all my questions. Queries even answered outside of working hours. Thank you. We are looking forward to our holiday.
Company replied
Was really nervous as have only been abroad a few times, spoke to Ellie in the Leigh branch, told her what me and my daughter were looking for. She spent ages showing us different options, and explai... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Bradshaw Gate, WN7 4NB, Leigh, United Kingdom
- 01942419283
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Holiday booking
We always experience excellent service from the very friendly and helpful staff

Reply from Hays Travel - Leigh
Very responsive
Very responsive, they worked hard to find exactly what we wanted and the best deal too. Thank you.

Reply from Hays Travel - Leigh
The trave consultant Dawn was extremely…
The trave consultant Dawn was extremely knowledgeable and helpful.

Reply from Hays Travel - Leigh
Repeat booking with confidence
Second time booking with Hays and felt listened to and supported throughout

Reply from Hays Travel - Leigh
Extremely friendly and helpful got us a…
Extremely friendly and helpful got us a great deal for our cruise

Reply from Hays Travel - Leigh
Fabulous customer service
Fabulous customer service. Couldn't be more helpful and informative

Reply from Hays Travel - Leigh
Excellent reliable service
Excellent reliable service. Very experienced knowledgeable staff member. Booking process smooth

Reply from Hays Travel - Leigh
We always use Hayes Travel at Leigh now
We always use Hayes Travel at Leigh to book our holidays and we have always had a Great experience with all the staff, Yana, Ellie, Paige, the new young lady with long blonde hair, sorry can't remember her name. Yesterday we had the pleasure of booking our cruise with the boss Dawn, who was super helpful and made the whole process very easy, great team at Leigh, they should all be very proud of themselves. We wouldn't use anyone else now. Thank you, Graham & Lesley Hill

Reply from Hays Travel - Leigh
Easy smooth sailing experience happy…
Easy smooth sailing experience happy with the girls what we’re dealing with my questions and nothing was too much for them. Will recommend

Reply from Hays Travel - Leigh
Very helpfull..went that extra…
Very helpfull..went that extra mile..got me what i wanted..a big thankyou to hayes staff

Reply from Hays Travel - Leigh
Dawn was absolutely wonderful as she…
Dawn was absolutely wonderful as she answered all our queries and questions and she was very friendly and welcoming.

Reply from Hays Travel - Leigh
Fabulous 🤩
Fabulous 🤩 The team responded to my email promptly and communicated brilliantly with me all day via email which lead to a Successful booking 😊☀️🛳️ I feel very confident in being able to contact them with any further enquiries regarding my booking for next year.
Highly recommend, Thank you!

Reply from Hays Travel - Leigh
Excellent service
Excellent service, Ellie the assistant manager could not do enough to make our holiday work for us. A credit to your organisation

Reply from Hays Travel - Leigh
Everything was easy and …
Everything was easy and straightforward your agent Lilly friendly and polite it nice to be met with a smile.

Reply from Hays Travel - Leigh
Very helpful and full of knowledge…
Very helpful and full of knowledge didn’t feel pressured .yana dealt with us once again and same as before 100 % at her job

Reply from Hays Travel - Leigh
I was seen promptly in the Leigh shop
I was seen promptly in the Leigh shop, lovely agent went through my requirements looking at various options available. Booked and looking forward to going away in October

Reply from Hays Travel - Leigh

Reply from Hays Travel - Leigh
What can I say just has good has my…
What can I say just has good has my last visit can’t fault them

Reply from Hays Travel - Leigh
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