Hays Travel - Leigh Reviews 

1,017
TrustScore 5 out of 5

5.0

35 Bradshaw Gate, WN7 4NB Leigh, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This is my 3rd booking this year with Dawn at Heys travel in Leigh. Once again the service from Dawn & her team was sensational..Nothing was too much trouble. Searching for best flight times & c... See more

Rated 5 out of 5 stars

Due to a bad experience putting a holiday together ourselves. I now realise the huge benefits of using a travel agent. Hays travel at Leigh lancs have been fantastic. I'm sure all the staff are great,... See more

Rated 5 out of 5 stars

Fast attentive friendly service.Ellie was fantastic answering all my questions. Queries even answered outside of working hours. Thank you. We are looking forward to our holiday.

Company replied

Rated 5 out of 5 stars

Was really nervous as have only been abroad a few times, spoke to Ellie in the Leigh branch, told her what me and my daughter were looking for. She spent ages showing us different options, and explai... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 35 Bradshaw Gate, WN7 4NB, Leigh, United Kingdom

  • 01942419283

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,017)

125,952 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Holiday booking

The time and patience and searching that your advisor took to get us the right holiday

June 19, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Thank you for the lovely review, it is really appreciated! We hope you have an amazing time - Hannah x

Rated 5 out of 5 stars

Very professional team at Leigh …

Lilly was as usual very professional and caring. It’s a joy dealing with you’re company

June 19, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Alison Draper,

We are so glad to hear you had such a positive experience with us. Thank you for your kind words. And i cant wait to hear all about Garda x

Rated 5 out of 5 stars

Efficient

Efficient, friendly

June 18, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Thankyou for your review Brian. We hope you have an amazing time in Fuerteventura :)

Rated 5 out of 5 stars

Very good communication

Very good communication. Yana explained everything , she was so professional and we were very happy with the booking.
Excellent service. A very friendly Travel Agents.

June 9, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Thank you for the lovely review, it is really appreciated! We hope you have an amazing time - Hannah x

Rated 5 out of 5 stars

Went into Leigh Hayes Travel on…

Went into Leigh Hayes Travel on Bradshawgate, to ask if they could match a holiday we found online, yes no problem, so we booked it, the young lady who booked it for us was very helpful and informative. We came out very happy, done and dusted..Brilliant service 5 star.

June 6, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Thankyou for your kind words Roy. It is greatly appreciated. We hope you have an amazing holiday, and I'm glad I made your experience a positive one - Yana :)

Rated 5 out of 5 stars

Excellent customer service .Greeted me…

Excellent customer service .Greeted me as soon as I walked in .

June 14, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Thankyou for your kind review Ian. I'm glad you had a great experience with us. We hope you have an amazing time visiting your family - Yana :)

Rated 5 out of 5 stars

Booking a trip

All the staff are really helpful and pleasant but a special shout out to Dawn who always goes above and beyond for us!

June 14, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Thank you so so much for the lovely review, it is really appreciated! We hope you have an amazing time - Dawn x

Rated 5 out of 5 stars

Very helpful

Very helpful. All booked without any stress

June 9, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Thank you so much for your lovely feedback. It was a pleasure booking your holiday and I am so jealous x

Rated 5 out of 5 stars

We dealt with Dawn at the Leigh branch

We dealt with Dawn at the Leigh branch
She was helpful and really did help Taylor our holiday as we are going to Naxos and there is a ferry to the island
She doubled checked that the flights would be ok to connect with the ferries
Found us amazing accommodation
1st class service

June 7, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Thank you so so much for the lovely review, it is really appreciated! We hope you have an amazing time - Dawn x

Rated 5 out of 5 stars

Excellent service

Excellent service
Hannah put a lot of effort & time into finding our perfect holiday

June 7, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Thank you for the lovely review, it is really appreciated! We hope you have an amazing time - Hannah x

Rated 5 out of 5 stars

Book over the phone with Ellie very…

Book over the phone with Ellie very very helpful ,sent every thing over and I said all my questions that I had. Being 67 I panicked a bit but she made me at ease and was very patient.best travel agent in Leigh ❤️ 10/10 and more

June 5, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Thank you so much for the lovely review Janet, it was a pleasure to book your cruise! I hope you have an amazing time :) - Ellie xx

Rated 5 out of 5 stars

Lily was a plesent person who took time…

Lily was a plesent person who took time to go through all details
Well done

June 4, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Alan Locke,

We're so glad to hear about your positive experience. We appreciate you taking the time to share your feedback.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Fast and efficient

We simply walked in told our representative what we wanted and she started exploring the options.she was very professional and very affable We had no wait at all just sat down the minute we entered the shop.
Manager was a pleasure to deal with.

June 2, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Thankyou for your kind review Peter. I am glad you had a great experience booking with us. We hope you have the best time in the Isle of Man! - Yana :)

Rated 5 out of 5 stars

From start to finish the whole process…

From start to finish the whole process of booking our first holiday for a good number of years was outstanding. Lilly was friendly, pleasant, understanding and very easy to communicate with. Thank you Lilly.

May 28, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Thank you for your lovely words, they don't go un noticed. I cant wait to hear all about your holiday to Tenerife.

Rated 5 out of 5 stars

Easy and fast responses from staff

Easy and fast responses from staff. Id messaged Ellie late Sunday afternoon regarding the pricing of a holiday but the shop was due for closing. Ellie had responded early the next day with all the information that I had requested.

May 19, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Thank you for the lovely review Sharon, I am sure you will all have a great time - Ellie :)x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look