This is my 3rd booking this year with Dawn at Heys travel in Leigh. Once again the service from Dawn & her team was sensational..Nothing was too much trouble. Searching for best flight times & c... See more
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Due to a bad experience putting a holiday together ourselves. I now realise the huge benefits of using a travel agent. Hays travel at Leigh lancs have been fantastic. I'm sure all the staff are great,... See more
Fast attentive friendly service.Ellie was fantastic answering all my questions. Queries even answered outside of working hours. Thank you. We are looking forward to our holiday.
Company replied
Was really nervous as have only been abroad a few times, spoke to Ellie in the Leigh branch, told her what me and my daughter were looking for. She spent ages showing us different options, and explai... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Bradshaw Gate, WN7 4NB, Leigh, United Kingdom
- 01942419283
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Holiday booking
The time and patience and searching that your advisor took to get us the right holiday

Reply from Hays Travel - Leigh
Very professional team at Leigh …
Lilly was as usual very professional and caring. It’s a joy dealing with you’re company

Reply from Hays Travel - Leigh
Very good communication
Very good communication. Yana explained everything , she was so professional and we were very happy with the booking.
Excellent service. A very friendly Travel Agents.

Reply from Hays Travel - Leigh
Went into Leigh Hayes Travel on…
Went into Leigh Hayes Travel on Bradshawgate, to ask if they could match a holiday we found online, yes no problem, so we booked it, the young lady who booked it for us was very helpful and informative. We came out very happy, done and dusted..Brilliant service 5 star.

Reply from Hays Travel - Leigh
Excellent customer service .Greeted me…
Excellent customer service .Greeted me as soon as I walked in .

Reply from Hays Travel - Leigh
Booking a trip
All the staff are really helpful and pleasant but a special shout out to Dawn who always goes above and beyond for us!

Reply from Hays Travel - Leigh
We dealt with Dawn at the Leigh branch
We dealt with Dawn at the Leigh branch
She was helpful and really did help Taylor our holiday as we are going to Naxos and there is a ferry to the island
She doubled checked that the flights would be ok to connect with the ferries
Found us amazing accommodation
1st class service

Reply from Hays Travel - Leigh
Excellent service
Excellent service
Hannah put a lot of effort & time into finding our perfect holiday

Reply from Hays Travel - Leigh
The staff are so very helpful will not…
The staff are so very helpful will not go any where else xx

Reply from Hays Travel - Leigh

Reply from Hays Travel - Leigh
Book over the phone with Ellie very…
Book over the phone with Ellie very very helpful ,sent every thing over and I said all my questions that I had. Being 67 I panicked a bit but she made me at ease and was very patient.best travel agent in Leigh ❤️ 10/10 and more

Reply from Hays Travel - Leigh
Dawn was outstanding as always making…
Dawn was outstanding as always making sure the process was stress free.

Reply from Hays Travel - Leigh
Lily was a plesent person who took time…
Lily was a plesent person who took time to go through all details
Well done

Reply from Hays Travel - Leigh

Reply from Hays Travel - Leigh
Fast and efficient
We simply walked in told our representative what we wanted and she started exploring the options.she was very professional and very affable We had no wait at all just sat down the minute we entered the shop.
Manager was a pleasure to deal with.

Reply from Hays Travel - Leigh

Reply from Hays Travel - Leigh
From start to finish the whole process…
From start to finish the whole process of booking our first holiday for a good number of years was outstanding. Lilly was friendly, pleasant, understanding and very easy to communicate with. Thank you Lilly.

Reply from Hays Travel - Leigh
Easy and fast responses from staff
Easy and fast responses from staff. Id messaged Ellie late Sunday afternoon regarding the pricing of a holiday but the shop was due for closing. Ellie had responded early the next day with all the information that I had requested.

Reply from Hays Travel - Leigh
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