This is my 3rd booking this year with Dawn at Heys travel in Leigh. Once again the service from Dawn & her team was sensational..Nothing was too much trouble. Searching for best flight times & c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Due to a bad experience putting a holiday together ourselves. I now realise the huge benefits of using a travel agent. Hays travel at Leigh lancs have been fantastic. I'm sure all the staff are great,... See more
Fast attentive friendly service.Ellie was fantastic answering all my questions. Queries even answered outside of working hours. Thank you. We are looking forward to our holiday.
Company replied
Was really nervous as have only been abroad a few times, spoke to Ellie in the Leigh branch, told her what me and my daughter were looking for. She spent ages showing us different options, and explai... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Bradshaw Gate, WN7 4NB, Leigh, United Kingdom
- 01942419283
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lily was lovely and very professional…
Lily was lovely and very professional made our experience very easy and informative
Will definitely be booking with hays again
May 23, 2026
Reply from Hays Travel - Leigh
We are so pleased to hear about your positive experience with our team. We appreciate your kind words and look forward to assisting you again!
Kind Regards
Lilly
A holiday in the Sun
We went in to book a holiday in the Sun and Paige was very helpful because she found the Hotel we wanted in Hurghada in Egypt so we booked, we paid and phoned back the next day with the room Number we had previously in 2019 so all is done
May 22, 2026
Reply from Hays Travel - Leigh
Thank you for the lovely review Anthony, have an amazing time - Paige :)x
Paige did it again
Paige did it again, found me a great holiday that matched all of the criteria I gave her.
Thank you
May 8, 2026
Reply from Hays Travel - Leigh
Thank you for the lovely review Fran, I hope you have had an amazing time in Gumbet and I hope to see you again soon!!! - Paige x
So far I have only dealt with the…
So far I have only dealt with the booking, however the lady that was dealing with my enquiry ( name unknown), was efficient, friendly, and consistently timely with her responses.
At the moment, very happy with my experience.
May 12, 2026
Reply from Hays Travel - Leigh
Thank you for the review Angela, I am sure you will have a great time - Ellie :)x
Ellie is an absolute star
Ellie is an absolute star. She has helped us look at multiple different options for holidays. It was a much more relaxed experience than trying to work around all the different options. Will absolutely go back to book our next holiday.
May 17, 2026
Reply from Hays Travel - Leigh
Thank you so much for the lovely review Simon! It was a pleasure booking your holiday, see you soon :) - Ellie
Holiday transfer
We had a big problem (for us )with our transport to our cruise. It was handled quickly and kindly by Dawn. Dawn sorted us out with a transfer of dates and whilst there we booked another cruise. We are so thankfull to Dawn and the team at Hays Leigh
May 16, 2026
Reply from Hays Travel - Leigh
I am so glad it was all sorted and now you have another holiday to look forward to which is always a bonus 😊Dawn x
Page was very professional and had a…
Page was very professional and had a very friendly approach. She gave us all the relevant information and now cant wait to go. Thanks
May 14, 2026
Reply from Hays Travel - Leigh
Thank you for the lovely review Tracy, I hope you both have an amazing time away for your birthday! - Paige :) x
Hannah was very helpful and searched…
Hannah was very helpful and searched had to find us a holiday. We always use Hays Travel in Leigh as all the staff do their best to find us the holiday that we want
May 14, 2026
Reply from Hays Travel - Leigh
Thank you for the lovely review Anthony, have an amazing time - Hannah :)x
If I could give more than five I would
If I could give more than five I would. The whole team are amazing and the new shop looks wonderful
May 6, 2026
Reply from Hays Travel - Leigh
Thank you and we agree the shop looks amazing
Booked our holiday through Hays Travel…
Booked our holiday through Hays Travel and the whole experience was really quick and easy from start to finish. Lilly was really helpful, asked all the right questions and helped us find the right holiday for what we wanted.
Nothing felt pushy or complicated, everything was explained properly and the booking process was made really straightforward. Prices were good too.
Overall just a really easy, stress-free experience and great customer service from Lilly. Would definitely use again.
May 3, 2026
Reply from Hays Travel - Leigh
Martin,
We are so pleased to hear you had such a quick, easy, and stress-free experience booking your holiday with us. We appreciate your kind words and look forward to assisting you again.
Kind Regards
Lilly
Reply from Hays Travel - Leigh
Julie,
We appreciate your kind words.
Kind Regards
Lilly
Reply from Hays Travel - Leigh
Thank you for your review Paul, I hope you both have a great time :) - Paige
Page worked with us to put together an…
Page worked with us to put together an itinerary for a New Zealand cruise. This took several attempts as we didn't know what we wanted or how much it would cost. Thanks to her patience we got there in the end.
May 10, 2026
Reply from Hays Travel - Leigh
Thank you for the review Phil, I'm glad we got you the right holiday package in the end :) It will be here before you know it!!! - Paige :)
Paige the travel agent was friendly
Paige the travel agent was friendly, helpful and patient leading us through all the challenges of our travel plans right up to 5 o’clock when the shop closed but she didn’t show any sign of winding up our visit.
May 10, 2026
Reply from Hays Travel - Leigh
Thank you for the lovely review Gail and I hope you have an amazing time on your first trip with Ambassador - Paige :) xx
I always receive THE best service
I always receive THE best service. All the staff provide excellent advice in booking my travel!! I highly recommend Hays for all your travel needs!! Thank you!!
April 28, 2026
Reply from Hays Travel - Leigh
Always a pleasure Ann, look forward to the next adventure, Dawn x
Very helpful consult Dawn and sorted…
Very helpful consult Dawn and sorted out my travel holiday with no problem would recommend
May 6, 2026
Reply from Hays Travel - Leigh
Thanks Mr Souther, I am sure you will have a great time, Dawn
Lily was so helpful,we arrived having…
Lily was so helpful,we arrived having no idea what we wanted, and she found us a perfect holiday . Love Hays travel, always happy to help
May 6, 2026
Reply from Hays Travel - Leigh
Thank you for your kind words, i cant wait to hear all about your lovely cruise. I'm not jealous at all 🤗
Holiday to Greece
Lilly the travel agent did an excellent job booking our holiday . She quickly found us the holiday we wanted and was very helpful and friendly . We would recommend Hays travel , and will be booking our next holiday with them again .
April 29, 2026
Reply from Hays Travel - Leigh
Thank you for your kind words, we cant wait to book your next one for you. We all hope you have the best time in Rhodes. Again. 🤗😂
Reply from Hays Travel - Leigh
Thank you for the lovely review Mandy, have an amazing time - Hannah :)x
girls are friendly and helpful
May 4, 2026
Reply from Hays Travel - Leigh
Thank you for the lovely feedback, always a pleasure to see you, Dawn
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.